Complaint Rating:

Company information:
NuBodi
Jacksonville, Florida
United States
Phone: 801-208-7485
www.nubodi.com

Well, I just got off the phone for the 3rd time(15 plus minute hold time) regarding a free trial of the Colon Cure and I was NOT lucky at all. On March 2008, i ordered the free trial. On March 27th I was charged $89.31, before the trial even arrived. When I called to inquire about this and why my account had already been charged before the trial arrived, I requested my account be canceled and money refunded. I was told my money would not be refunded until the product was returned. I returned my unopened, marked return to sender as soon as I got off the phone. It is now May 13th. I don't have the refund and called today for the 3rd time. This time I asked for a manager and I was transferred to "Jason" who claims that I didn't follow the terms and conditions of returning the product with a tracking number. I was NEVER asked for a tracking number and he claims that it's in "cindy's notes" about the phone call on 3/31, that she did ask me to return a phone call with the tracking number. He refused to give me the refund and stated that they cannot track the return because as soon as it's received in the warehouse, it's put in the garbage can. However, "my original package will be returned to me if it's only marked return to sender..." which is it? just caught him in a lie... He then proceeded to hang he phone up on me. I think that any company that would put an irreversible charge on your account before you could even try the "free" trial product, is guilty of consumer fraud. I cancelled the account and contacted my bank. I'm now writing this and will be contacting the BBB about them, as well.