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NuBodi Complaints - Unable to get a refund!

Review all NuBodi complaints

NuBodi

Posted: 2008-02-06 by Dan Harringa  [send email]
Unable to get a refund!
Complaint Rating:  94 % with 49 votes
Company information:
NuBodi
5348 Vegas Dr
Las Vegas, Nevada
United States
Phone: 801-208-7485
www.nubodi.com

I ordered a free trial of Colon Cure for the cost of shipping & handling ($3.95) two weeks later, My account was charged $87.31. I attempted to call the 801-208-7845 to cancel this order and get a refund for product that I refused at the mailbox. I a left a message to cancel and refund my money and left a call back number for them to contact me. I have not heard back. On subsequent attempts to contact them, I get a recording 'We are currently experiencing an overwhelming amount of calls, please call back later' or 'this number is not operating, please try your call again'. On one attempt after their normal business hours (5:00 pm Mountain), I was able to leave the message that has thus far gone unanswered and a refund has not been given.
This smells like a fraudulent business to me.
Comments United States Health & Beauty
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Comments

 301 days ago by Marie R Baca  [send email]
I had the exact same thing happen to me!! That company is a rip-off!!!!!
 301 days ago by Marie R Baca  [send email]
I had the exact same thing happen to me!! This company is a rip-off!!
 301 days ago by Ellen Hightower  [send email]
I finally did get a "manager" on the phone named Brian who turned out to be a complete moron. He says it's not their company's fault that people don't read the fine print before placing an order. IT IS A COMPLETE SCAM AND RIP-OFF!! I have not only filed a fraud claim with my bank but I am in the process of contacting the Better Business Bureau as well as the Attorney General in my state. I was told what they are doing is legal...it's just not ethical.
 300 days ago by Dahlia Bailey  [send email]
I've been trying to get through to Nubodi's customer service for the last 3 months. I have numerious voicemails with call back number requesting they cancel and stop charges on my credit card. Subsequently, they stopped shipping their product over 2 months but they are still charging my card. I've called and stayed in cue for a customer service rep to answer my call, its surprising when the recordig gets to there are eight customers ahead of you it remains at eight for over 20 mins and then you are subsequently disconnected. Filing a conplaint with the AGs office.
 298 days ago by Kim H  [send email]
I would have to partially agree I ordered my trail size on 1/31 but as of today 2/11 I have still not received my sample, so after reading the horror stories above I began to worry so I took pro-active measures. I called my bank and had them cancel my debit card that I had used for my order and had them cancel it. I then called and was on hold for literally 20 mins I told them I had still not rec'd my trail size and wanted to cancel my order, the woman said ok and gave me my cancellation number. So we will see!! The one thing my bank did tell me was that if they had gotten an previous auth number they may still be able to charge my acct. but it will take 2 days to find out. I will advise after that.
 296 days ago by John S Kendall  [send email]
I also ordered a free trial of colon cure for the cost of shipping (3.95) My account was charged (89.31). This company is a rip off, what legal action can be taken to put a stop to this? Please advise me what to do about this. Thank you, John Kendall.
 296 days ago by Marrianne  [send email]
I ordered the product colon cure the "free" trial and recieved it 2 days beforethe cancellation date. It made me sick and I had terrible stomach cramps. My credit card was charged 89.31 . I tried to call and got the busy signals and high call volume recording. When I finailly got through 2 days later I was instructed that I had to obtain my phone records to prove that I tried to call and E mail them to customerservice@nubodi.com. Since I have vonage it was easy for me to get the records online and mail them so this is what I have done. Im going to call them again to confirm receipt of my email and if I get no results im going to persue legal action.
 295 days ago by Jennifer Turkett  [send email]
THE EXACT SAME THING HAS HAPPENED TO ME. EXCEPT THAT I NEVER EVEN RECIEVED THE FREE TRIAL AND NOW THEY ARE DEBITING MY ACCOUNT, WHICH MADE ME OVERDRAWN! I AM VERY ANGRY AND I DONT KNOW WHO TO CONTACT ABOUT IT. I TRIED THE OMPANY AND OF COURSE, NO ANSWER, A ND HAVE YET TO GET A RESPONSE FROM THE CUSTOMER SERVICE DEPT.
 295 days ago by Jennifer Turkett  [send email]
i finally got through to a customer service person (cindy) and i am supposed to be getting a refund on the product i have not recieved, but yet they already charged me for it;but i wont get the refund until i return the product and she gave me a different address to return it to:3651 Lindell road Ste D 144 in las vegas 89103. so we will see. Oh, she claimed the product had just been mailed out to me today! how convenient. STILL VERY ANGRY!!
 292 days ago by Richard Queeney  [send email]
This ia a complete rip off as they have charged my credit card and i am in the process of trying to get my credit back I hope.
 291 days ago by Linda Ulmer  [send email]
SAME THING IS HAPPENING QUITE A BIT. THESE PILLS DO NOT AGREE WITH EVERYONE. BUT YOU STILL HAVE TO PAY FOR NOTHING.
 290 days ago by Marjie Huber  [send email]
I ordered a free trial of Colon Cure from SWM Nubodi, for the cost of shipping & handling ($3.95) two weeks later, my account was charged $89.31. I called the 801-208-7845 to cancel and get a refund for product that I did not order, after a long a recording of “we are currently experiencing an overwhelming amount of calls” (shock shock) I then get a person who simply refused to talk about it. I asked for there supervisor and get “Bryon” one of the rudest people I have ever had the un-pleasure to talk to. Bryon told me he deals with people like me all day every day (ya think) and they will not refund my money, even if I send back the product that I did not order, I asked for his supervisor and he gave me an address to the corporate office 3651 Lindell Rd. Suet D144 Las Vegas, Nevada 89103
No number for that office I’m sure. This is fraudulent business, and I plan to be writing about it to more then one person. There’s more then one way to stop a fraud… oh and Bryon, I plan to get my money back along with the loss of your job!
 282 days ago by Wendy  [send email]
I LIVE IN LAS VEGAS AND I AM GOING TO THE OFFICE IN THE MORNING. I AM GOING TO DEMAND SOME ANSWERS. I WANT TO KNOW WHY THEY DID NOT CANCELL MY ORDER OR RETURN ANY CALLS. NOW I AM PISSED OFF AND I WILL NOT STOP UNTILL I GET MY MONEY BACK. I WILL LET YOU ALL KNOW HOW IT GOES.........
 278 days ago by Wendy  [send email]
OK, HERE IS THE UPDATE. I GOT MY REFUND AFTER TELL THE PERSON AT THE CUSTOMER SVC., THAT I WANTED TO SPEEK TO THE PERSON IN CHARGE. I TOLD HER THAT IF I WAS DISCONECTED THAT I WOULD REACH THROUGH THE PHONE AND SLAP HER. I TOLD HER THAT I HAD THE ADDRESS TO THE CORP. OFFICE AND I LIVED IN VEGAS. FINIALLY I GOT THE PERSON IN CHARGE AND SHE GAVE ME THE REFERANCE NUMBER TO MY REFUND. IT WAS POSTED TODAY FOR THE AMOUNT 89.31 I TRIED TO FIND THE STREET BUT IT NO LONGER IS THERE. I FOUND ON ANOTHER WED SITE FOR NUBODI THAT IT HAS A DIFFERENT ADDRESS. I WILL BE GOING TO THAT ADDRESS ON WED. FELL FREE TO EMAIL WITH QUESTIONS. I WILL HELP YOU GET YOUR MONEY BACK... WENDY
 276 days ago by Kristina  [send email]
This is a very fraudulent company. This web site should also be available for people thinking of buying this product. I have been trying to cancel this product and have had no luck. My bank card had to be canceled because of them. The bank is going after these people through the police dept and so should everyone else. If we all do it together then we all might get our money back. Good luck.
 272 days ago by Kathy Cairns  [send email]
I also ordered my free trial of colon cure. I noticed an anauthorized charge of $89.31 on my card. I called the company and was told I could not cancel an order that was already shipped out. I was also told that they do not accept returns or give refunds. I am very upset with this company because I was misled and never gave authorization for further shipments. I was given a confirmation number from them to cancel out my so-called account. Hopefully, this will end it.
 256 days ago by Terry  [send email]
I ordered a free trial of Colon Cure for the cost of shipping & handling ($3.95) two weeks later, My account was charged $87.31. I did get in contact with them they also told me that i had agreed to purchase two month supply which is $87.31. so no refund. Then i find out they sold my info to other companys fast talking sales people so beware.
 250 days ago by Natasha  [send email]
I cannot believe it. I usually look out for these scams and today i fell for this colon one. I called immediately and left a message as it's Saturday, but i assume i will not get through next week either. I emailed them saying my attorney will take legal action if they do not cancel my order and i stated that in their fine print it says 'If you cancel within 14 days' the payment will cease. I hope this works. I also mentioned to my credit card company about them and asked if they could stop payments. If not i will cancel the card. *&^$###!!! I am so tired of these scammers. REALLY tired! WHy isn't there an EASY way to report them and get them put out of business??? Maybe there is? anybody know? If so PLEASE email me. I'll update you all on what happens.
 249 days ago by Mary Saflekos  [send email]
The same thing happened to me! I ordered the free trial for $3.95 postage. I received the sample and was unable to swallow the pills. I thought that was the end of that, but when I received my credit card statement, I was billed for the $3.95 plus a second charge of $89.31! I called the customer service number, waited 20 minutes to be answered. I told the man I could not use the product and would be returning the shipment for $89.31 when it arrived, requesting a refund. After receiving no satisfaction, I asked to be transferred to a supervisor. After another 15 minute wait, Skyler came on the line. He said there were no refunds and that it was my fault for not replying within 14 days. He said the 14-day trial period began the day I placed the order! I told him I had just received the sample a week ago and intended to return the $89.31 whenever it arrived because I was unable to take the product. He said there still wouldn't be any refund and gave me some line about them only being a collection service for NuBodi and were not the company. He gave me an address in North Las Vegas to write to and the e-mail address, which is this one. The address given is different from the one on the web site, so I feel it is all just a big scam.
There are so many complaints, I'm sure I'm right. How do we go about getting our refunds? Wendy seems to have gotten some satisfaction, but I don't know how to contact her. Does anyone have any information? We've all been ripped off and I think we should bring a suit against this company. I hope to hear from someone regarding this. I am 67 years old and really can't afford to lose the $89, as I'm sure you can't either.
My e-mail is nsaflekos@satx.rr.com. I would appreciate hearing from someone. Thank you, Mary
 242 days ago by Jerome Brown  [send email]
Something need to be done about this compamy. I called ten days after order and was not canceled then was billed $89.

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