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NuAge Labs/NuAge Resveratrol Complaints - Unethical Buisness Practice and Product Complaint

Review all NuAge Labs/NuAge Resveratrol complaints

NuAge Labs/NuAge Resveratrol

Posted: 2009-09-08 by   elizabeth christianson
Unethical Buisness Practice and Product Complaint
Complaint Rating:  100 % with 16 votes
Company information:
NuAge Labs/NuAge Resveratrol
1602 Alton Road #565 - Miami Beach, Florida 33139
Miami Beach, Florida
United States
Phone: 1-866-930-3195
nuagelabs.com

I ordered NuAge Resveratrol to be tried for 30 days free. In the terms it gives misleading information that it really is not a free trial product but a scam so that they can charge you the full price plus continue to send you more and again charge it to your credit card.
This product caused me severe gastric problems, including diarrhea, bloody stools, nausea and abdominal pains. I tried it spacing it out over a 2 day then a 3 day and 4 day separation but still could not tolerate the product. I tried calling but was put on hold for over 20 minutes, I am busy and cannot wait for someone to talk with me. I tried again and the second time of calling was able to talk with someone, but it is only a billing location and you cannot actually talk with someone who is pushing this product. I sent an email to the address that they sent when they indicated that they are charging my credit card and sending me another bottle of this product.
So now they want to charge me for the first bottle and a second bottle of $184.29 for a product that I could not take. It was supposed to be a 30 day trial.
You can order by mail but you cannot cancel by email, but they can send you notification that they are billing by email. And the billing company will not give you an actual phone number to talk with someone regarding this product. It is all very frustrating and should be unethical practice.
Comments United States Health & Beauty
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 72 days ago by   Mr. disgruntled 0 Votes
I have exactly the same complaint. I contacted my bank and cancelled my Visa Debit Card in order to prevent any further shipments even though I went through the Nuage hoops and got a cancellation number from them. I no longer trust anything the firm may say, including a cancellation.
 67 days ago by   Ex-Local Billing 0 Votes
I am an ex Local Billing employee, the owners of www.acaiberryexclusive.com, www.acaiberry-lifecleanse.com, www.absoluteacaiberry.com and another sites with these fake diet products (colon cleanser, acai berry, resveratrol). They are operating using various companies: Viv3Labs for Europe, FMW Laboratories for US And, lately, to avoid the problems caused by the scam using Viv3Labs, they are using Trading Planet Ltd for Europe and Information Tech Systems LTd for US.
The business model is to offer a FREE SAMPLE, only charging you the postage (this is an excuse to get your credit card number) and, then, due to HIDDEN Terms and Conditions, charge people incredible amounts of money for pills, which in any retail place cost less than 6 US$ per bottle.
The owners of those sites are Deepak Argwal (http://www.ccap.ph/index.php?option=com_content&view=article&id=106:deepak-agarwal&catid=76:hot-topic, apart from this business –contactcenter, legal-, he is running more than 2.000 Porn Sites –see DeeCash.com-), Clay Douglass (http://www.linkedin.com/in/claydouglass) and Mitch Platt (http://www.linkedin.com/pub/mitch-platt/4/271/878) and their plan is to scam as much possible and, then, go for another product and do the same (SCAM).
It is easy to contact them through the information who appears on the site registration of www.acaiberryexclusive.com. Now, they discovered this hole on their ability to remain hidden and are registering the new sites using a Marketing company located in the US:
ACAIBERRYEXCLUSIVE.COM - Whois Information
Registrant:
Douglass, Clay clay.douglass@viveraglobal.com
Viv3 Lab Limited
Unit 5, Mill Road Industrial Estate
Linlithgow, WL EH49 7QY
GB
Domain name: ACAIBERRYEXCLUSIVE.COM
Administrative Contact, Technical Contact:
viveraglobal, Hostmaster hostmaster@viveraglobal.com
Viv3 Lab Limited
Unit 5, Mill Road Industrial Estate
Linlithgow, WL EH49 7QY
GB
+44.08082389891
Another evidence that Local Billing is behind those companies is consulting the impressun of the web pages (for example www.absoluteacaiberry.com, http://www.absoluteacaiberry.com/frontend/join/impressum/site/4349#utm_source=az&utm_medium=16935&utm_term=none&utm_content=Absolute+AcaiBerry) and seeing that is a Local Billing company behind them:
Impressum:
LB Pegasus Limited
29 Wordsworth Gardens
Dipton
Stanley
Co Durham
DH9 9LG
United Kingdom
+48 222 120 179
LB states for Local Billing….
And also resveratrol product site, www.winedetox.com, the impressum of the page (http://www.winedetox.com/frontend/join/impressum/site/4347#utm_source=cx-es&utm_medium=31922&utm_term=resveratrol&utm_content=ResVmax) is the following:
Impressum:
Trading Planet LTd.
56 Thorton Close
Pelton
Chester Le Street
Co Durham
DH2 1QH
United Kingdom

Hosting for Local Billing and for the pills sites is held in the Netherlands, in a company called RedBee.
Also, they are using a company called Phytoscience, located in the same address than viv3, to make the handling and the postal distribution of the products. The manager of Phytoscience is called Chris Swanson and his email is chris@phytoscience.co.uk.
Other addresses of these scammers:
Local Billing Ltd, Pau Claris, 100, 08009 Barcelona, Spain (they are operating from here, it is an useful contact for the police)
clay.douglass@localbillinglimited.com
mitch.platt@localbillinglimited.com
claydouglass@gmail.com
 58 days ago by   Theyarecrooks 0 Votes
I ordered a free trial of NuAge Resveratrol and agreed to pay shipping and handling of $4.95 for a 30 day supply. I also failed to read carefully the 4 page "TERMS and CONDITIONS" not so clearly described in information in their website. They say:
1. Upon placing your first order for NuAge Resveratrol (the .PRODUCT.) you will be enrolled in the Program. As a member in the Program, NuAge will immediately send you a 30 day supply and all you pay for is shipping and handling at a rate of $4.95. For whatever self serving reason it goes on to say:
From the day you place your order you have 14 days to try the product. Please note that delivery time is subtracted from your Free Trial Period and will reduce the number of days allocated to your free trial period. It you want to quit call 1-866-930-3195 during the free trial period whose time is unknown. It is defined as 14 days minus delivery time!!! The point of all of this is to confuse us so that we have almost no chance to quit soon enough to avoid one or more follow-on $89.67 charges. Please pay attention and stay away from this product unless you are fully aware what the TERMS and CONDITIONS mean. In my case:
On 7 August 2009 my credit card was charged $4.95.
On 21 August 2009 my credit card was charged $89.67.
On 5 September 2009 my credit card was charged another $89.67. Why do they send a 30 day supply every 14 days? How slimy and dishonest are they????
I called to cancel after I noticed the 5 September charge. I doubt their honesty but I will wait and see if I need to cancel my credit card. BEWARE! BEWARE!
 46 days ago by   SubManTom 0 Votes
Company is a joke. Tell you to cancel 14 days after getting product but it is actaully date of order. Then when you call to cancel on 14 th day(Sunday) you can't get ahold of anyone and when you ge them on Monday you are over limit to cancel. So they bill 89.97. Then say they will throw in a complimentary bottle of this garbage. Don't do it.
 43 days ago by   PQP 0 Votes
Just got off the phone with these scam artists...the above complain is exactly what I went through. I didn't think I was such a sucker...however, if it sounds too good to be true, it usually is. Beware of these folks!!!
 43 days ago by   Claris Khodabakhshian 0 Votes
THIS PEOPLE ARE CRIMINALS, SOMETHING NEEDS TO BE DONE ABOUT THIS, I ordered the product, they lie and say it is 30 day free trial. I took tree pills and I was so sick that I was throwing up, I felt so sick, I tried calling them, was put on hold for ever, then I sent an email, thinking it is in writing and there will be a record of cancellation. They kept on charging my account and sending me the pills, I was charge 89.67 cents for total of over $300 dollars, I am a single mom with three kids, and that was a big charge to my account. I got a different phone number from my credit card company, called them, and they did not care, they would not refund the money, they said email is not acceptable, since in their terms and agreements, it says you have to call them.

NUEAGE LABS IT IS A SCAM, DONT ORDER

SCAM, SCAM SCAM PLEASE BE AWARE THEIR ADDRESS

acai ultra burn ULTRAgreen
NEUAGE LABS
2160 SUNNYDALE BLVD FL 33765
CLEARWATER FL, 33565 PHONE 727-239-0658
 37 days ago by    Carolyn South 0 Votes
I too am a victim of these crooks. I cancelled the same day I ordered was given absolute assurance that it was done and I would receive no more orders. 2 weeks after I received the sample bottle I received an email from some independant mailing company informing me another bottle at regular price of something like $89.95 was on its way to me. I called my credit card company and cancelled my card that day. The card company said they did not see another charge at that time so maybe I cancelled just in time. I have called the phone number about 5 times and was given a name and email address to forward the letter to . Called back same day and was told I had sent it to the wrong email address so they gave me another one to send it to. That afternoon got an email from them saying they had nothing to do with selling this product!!! Oh sure they didn't!! They were admitting it on the phone and giving me email addresses to send my complaint to all day!!. I had ordered the Reserveratrol which was no better than a bag of skittles!!! I agree with some of the other people that something serious should be done to these type of scammers.

Carolyn South
Alabama
 37 days ago by   YERANIA GOMEZ 0 Votes
ESTAS PASTILLAS SON UN FRAUDE TRATAS DE HABLAR CON ELLOS TE CONTESTAN PERO SIEMPRE DICEN QUE EL SISTEMA ESTA CAIDO QUE NO PUEDEN ACCEDER A LA CUENTA QUE HABLE DENTRO DE TRES HORAS LUEGO HABLAS DENTRO DE TRES HORAS Y TE DICEN LO MISMO.Y SIEMPRE TE CONTESTA UN ESPANOL DISQUE SE LLAMA LEO.POR AHORA SOLO ESTOY PIDIENDOLE A DIOS QUE NO ME HALLAN QUITADO MUCHO EN MI TARJETA DE CREDITO.AFORTUNADAMENTE YA LA CANCELE PERO TODAVIA HAY OTRAS 2 TRANSACIONES Y LOS DEL BANCO NO ME HAN DICHO DE QUE CANTIDADES SON.
 12 days ago by   ERA 0 Votes
same problem that all this folks that i read, but i gotta make some moves to get my money back, and i just learn what my ex-husband tellme, never never give your creditcard information, be carefull all of us!!
CAROL

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