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nto solutions reward review: Extracting money from Discover Card 16

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Author of the review
12:51 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

NTO Solutions Reward are billing our Discover card on a monthly basis for services we have not authorised, contracted or wish.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

16 comments
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AnonymousintheD
Detroit, US
Nov 27, 2014 1:13 am EST

NTO Solutions has been charging my mother's credit card, for over a year under a VIP membership. My mother suffers from dementia and is not competent to make charges on her own behalf. Her POA, personal attorney, accountant, and several others have contacted the 800 number since 2013 with no response or rude "customer service" agents stating they must speak with my mother or have her contact them in writing. My mother cannot use pen & paper, a telephone, or even a computer, for that matter. This is fraud and elder abuse and the most disgusting level. We will be reaching out to a civil attorney soon should this matter not be resolved. NTO Solutions has charged upwards of $2000.00 to my mother's account, which constitutes grand theft.

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dzmeckel
Slatington, US
Feb 14, 2012 1:36 pm EST

NTO Solutions is billing my credit card monthly ... I have NO idea what for or how to cnacel!

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Cvega348
, US
Apr 19, 2011 1:44 am EDT

How do I cancel!?!?!?! I don't know what I'm paying for!

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Thlust
Flower Mound, US
Mar 22, 2013 1:52 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I had the same problem. This service was for 10% discounts at stores, gas, etc. It is definitely not worth it!
Here's what I did, and I suggest you try this ~ it worked for me. Look at your bank statement and get the dates of the last one or 2 billings. Call [protected]. It's their rewards program line. Speak w/ representative, ask them to look up your account. They will ask a few questions and then acquire your account. Ask when this was started. Tell them that you have simply missed the charges on your bank statement, but you have never used the "reward" service. Don't settle for 1 month refund. Ask for the ENTIRE amount because you feel that you were misled. They have to refund it. The 1st rep I spoke to resolved this, but only because I insisted.If that's not your experience, ask to speak to a supervisor. I was refunded 4 months. Then I called their [protected] number to cancel anymore catalogs sent to my home. I will never order from Solutions again because of this!
Hope this helps!

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Hating hackers
, US
Nov 28, 2012 9:16 pm EST

Ok so what happens is you go to one of their catalog websites where apparently upon purchasing anything from it they have had a coupon to use for a 10% off your purchase and as a customer if you click on the coupon, they say you signed for a reward program, even though there is nothing telling you that is what your clicking! They are hiding the terms and contract for this scam program behind the coupon icon so all you know is your getting a discount. This hack and should be shut down!
One site is Solutions.com another is know as Lillian Vernon LV .
Anyone find any others please post!

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Headstails2
Riverton, US
Oct 24, 2012 4:56 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have no clue what this is, it just started showing up on my bill. Thanks for the phone number, I will be cancelling and contacting my credit card company to stop payments on any further charges from this company.

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Sue Koprowski
Grand Rapids, US
Aug 27, 2012 9:24 am EDT

Please cancel this membership for me

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Sue Koprowski
Grand Rapids, US
Aug 27, 2012 9:23 am EDT

Want to cancel. Does this request complete the process?

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KAMILLER
Ellicott City, US
Aug 17, 2012 12:56 pm EDT

We received the same charge. Based on your posting, we called our credit card company and complained. We also mentioned this posting. They credit back the charge and they're blocking future charges from this company. Hopefully you were able to do the same.

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Jerrilee
, US
Jun 25, 2012 11:07 am EDT
Verified customer This comment was posted by a verified customer. Learn more

an NTO* Solutions Rewards charge for $14.95 showed up on my bank statement today with no information of who they are or what they are charging me for. Is my only recourse to notify my bank?

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MJR75214
, US
Mar 09, 2012 1:42 pm EST

Same thing happened to me. Apparently, I "signed up" when ordering Christmas gifts and clicked on a $15 off shipping offer. Really?! I'm an experienced online shopper of many years and certainly didn't expect such deception from what I thought was reputable online retailer. Solutions.com has lost this customer.

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NHF
, US
Feb 27, 2012 10:39 pm EST
Verified customer This comment was posted by a verified customer. Learn more

This is a complete fraud. You don't sign up for it voluntarily, if you search the Solutions website there is no Rewards Program identified or retrieved through the Site Map or Search features. If you do call Solutions customer service you will get a call center in India and be told that you need to call NTO Solutions and Solutions has nothing to do with the Rewards Program they opted all purchasers on the website into without disclosure. If you insist on working the customer service supervisor chain, you will get to someone who provides a false name and promises to credit all payments. But that is not true and it doesn't happen. If you call the NTO Solutions number you again get a call center in India, The first supervisor can credit 2 months of payments and cancel the "contract". YOu have to insist on his supervisor to get an additional 4 months and then if you push up the ladder you get someone in the U.S. who will provide a P.O. Box in Blue Ridge Summit, PA to write a complaint letter to. When you point out this was an involuntary program, no warning, and charges are made without authorization, they could care less and no one argues the point. They just stonewall and limit the "refund". I am an attorney. This is the worst scheme I have run across in 30 years.

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blackiedogandcat
Oil City, US
Aug 28, 2011 11:31 pm EDT

You had to click on the spot that will take you to the web page where it describes all the details. You had to agree to this before you are billed. May be people should pay more attention to details and read everything.

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BRENDA BOTTONE
Bridgewater, US
Jul 08, 2011 2:43 pm EDT

THIS IS RIDICULOUS. ITS CREDIT ABUSE TO THE CONSUMER. I TOO BOUGHT SOMETHING FROM SOLUTIONS.COM WHICH SELLS A VARIETY OF PRODUCTS. I NEEDED RUG TREADS FOR MY STAIRS AND INSTEAD I GET 3 MONTHS WORTH OF CHARGES. YOU SHOULDNT HAVE TO WORRY THAT JUST BECAUSE YOU MAKE A SMALL PURCHASE, THAT THEY WILL BILL YOUR ACCOUNT FOR SOMETHING ELSE. DO NOT BUY ANYTHING FROM SOLUTIONS.COM ITS NOT WORTH IT. I DID CONTACT NTO AND I DEMANDED A REFUND OF ALL 3 CHARGES AND I WANTED TO KNOW THE WOMANS NAME AND CONFIRMATION NUMBER SO WHEN I CALL MY CREDIT CARD BACK IN 2 DAYS THE CHARGES SHOULD BE CREDITED BACK TO ME.

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Alan Rees
Fairfield, US
May 03, 2011 12:29 am EDT

For me, I just got my credit card bill today. On the bill there is a phone # [protected]) for NTO Solutions.
I called, got a quick response and after I confirmed my account, I had no problem cancelling.
You do need to cancel before a "trial" period (I think it's 30 days but have not bothered to
look it up since our account has been cancelled (otherwise, they will start billing you around $15 per month for "membership" and the associated privilege of being able to purchase from their web-site)

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amandalee
, US
Apr 19, 2011 1:46 am EDT
Verified customer This comment was posted by a verified customer. Learn more

maybe you should call the customer service number...duhhh