Complaint Rating:

Company information:
NTB
4900 west plano pkwy.
Plano, Texas
United States
Phone: 972-964-5685

Purchased 4 tires, and alignment service for one year, last time car was taken in for alignment check was told all is good, but when taken the car in to see if alignment was proper then why front tires are worn on the outside edges, they said they have no records, then after the contract was provided they claimed the alignment service is now expired, when questioned their previous service, again the claimed no records, we looked for and provided our records then they claimed the alignment may go out at any time by for example hitting a curb, then we questioned quality, and the warranty on the tires when we were told there is nothing they can do other than selling a new set of tires and new alignment contract. tires are worn unevenly, and they will not honor the alignment service purchased for 1 year, nor warranty the tires sold at the same time. I will file a formal complaint with all on line web sites against you for willful, and intentional failure to honor the contract, as well as filing a complaints with Texas Attorney general, and BBB.