Complaint Rating:

Company information:
NTB
405 Home Drive
North Fayette (Pittsburgh), Pennsylvania
United States
Phone: 412-494-0882
www.ntb.com

We purchased new tires and the 2 year unlimited alignment package at this store last July for my 2003 Mitsubishi Outlander. In September the car seemed to be shaking a bit, so I took it in to have the alignment checked. They supposedly aligned it. In November, while returning home from Thanksgiving dinner at my relatives, we had a blowout. It was caused by being misaligned. The other rear tire was bad as well. We took the car back to NTB Even though we had road hazard and the alignment package they said that neither tire would be covered under the warranty because the misalignment was from hitting potholes. After arguing with the manager, he said he would give us the one tire at a discounted cost, but would still have to charge us for the second one. We weren't happy but it was the holiday weekend so we said ok. He said that since it was late in the day, they wouldn't be able to get to it until the next morning but it would be done by 10 AM. My husband picked me up and we left the car there overnight. The next day we went at 11:00 to pick it up. They said it wasn't ready yet. I started work at noon and it was at least a half hour drive so my husband stayed and I took his car. At 12:45 the manager informed my husband that they got the new tires on but that they couldn't properly align the vehicle because it needed new cambers and that would be around $800. Since the car was still under manufacturer warranty he said he'd get those done at the dealership. The manager said ok. After another half hour the manager came back and informed him that the one rear brake light was out. My husband told him he would change it himself. The manager said that they already have the light apart and it would only be $2 so my husband said "Ok. Replace it." When he went to pay, they charged $2 for the lightbulb but $10 for labor for the lightbulb. My husband argued with the manager but by this time just wanted to get out of the building from being there so long so he paid it. On his way home, he was pulled over for inoperable brake light. He showed the officer the receipt so he left him go. When he got home, he called and the manager apologized and said to bring the vehicle back in and he'd fix it right then. Well NTB is around 20 mins away and after spending 3 hours already there, he didn't want to go back so the manager told him to bring it in the next time he was near there. So the following Monday I went in to get the light replaced. They were out of that lightbulb so I had to wait 1.25 hrs for them to go get one and replace it. In February, we took it to be aligned again. They said everything was good. In May it started shaking, so I took it in and the technician said that they couldn't align it because they don't have the proper tools to align Mitsubishi's. I asked why they could do it before but not now and was told that they probably were only aligning the front. I asked to speak to the manager and the tech said the manager had to leave but would be back the next day. The following day I went in and the manager said the tech was wrong that he could align it, it was just very time consuming and told me he aligned it. Well, it is now July - 1 year from the original purchase and 8 months since the replacement tires and I noticed that the tires are wearing unevenly. So I took it back to NTB and asked to have it realigned. The manager, a new one this time - said the old one was transferred to Beaver, said that they couldn't align it because they do not have the proper tool to align a Mitsubishi. I asked why it was done before and he said it couldn't have. I said that if they don't have the proper tools they shouldn't sell the alignment package and asked for my money back. He was very rude and laughed at me and said that I already had the car aligned and he wasn't giving me anything back. I asked if they don't have the proper tools how the car could be properly aligned and once again he laughed at me and once again stated "You're not getting your money back so you might as well calm down and leave." I left and am now awaiting a response from their main office.