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3.0 8 Reviews

NPower Complaints Summary

4 Resolved
4 Unresolved
Our verdict: While NPower has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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O
8:35 am EDT
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NPower no payment of batch a

We wish to officially complain of non-payment of monthly take-home pay.
We were selected and posted to our lgea primary school on the month of Nov/2016 and we collect our posted letter on 1st March 2017, we reported immediately as instructed by the lgea primary school education secretary and we are verify; all the verification that took place in the state we are there for verify, we complaint severally without success, when we called n-power support call centre, they said they are working on it, even the last verification that took place on 15-17 december, 2018 at ministry for local government and chieftaincy affair lafia they collect our bvn validation portal and national identification number slip (nin) all middle belt. we are there. we've our attestation letter giving to us by our head teacher. therefore we have no other option than to formally lodge these complain to you for action please.
thank's immensely for your co-operation
we remain
yours faithfully

s/n Posted s/n Names State Lga of origin Lga of residence e-mail School Phone number
1 2367 Madaki ovye Nasarawa Nasarawa eggon Akwanga [protected]@gmail.com
Lgea primary school akwanga south, akwanga lgc [protected]
2 3800 Maiwada kigbu haruna Nasarawa Karu Karu Maiwada [protected]@gmail.com Lgea primary school saka lgea kura lgc [protected]
3 5433 Ossan Samuel anzole Nasarawa Lafia Lafia [protected]@yahoo.com
Lgea science pilot primary school kwandera lafia, lafia lgc [protected]
4 3466 Abubakar musa Nasarawa lafia Lafia [protected]@yahoo.com
Lgea wajen lalle primary school lafia, lafia lgc [protected]
5 Ambrose Thomas buter Cross river Obudu Lafia [protected]@gmail.com
Lgea buka allu primary school lafia, lafia lgc [protected]

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10:01 am EST

NPower harassment for someone else's bill

After moving in, I received a visit from collections for my predecessor's alleged bill. The man who attended broke his code on several counts and committed aggravated trespass. He caused ongoing distress and anger, and I've been strict about callers since.

Npower were asked to give the name and the collections company they used. They were advised they were about to be subject to action.

Staff pretended not to understand. Was I a business? What was my account number? They wanted me to furnish them with information they never had. I was never nor shall be their customer.

Third parties should not be harassed by debt collectors, who wish to make a living from extracting money. We too often hear that people pay wrongful 'debts' out of fear. Npower needs to be made accountable.

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10:57 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

NPower pricing scam

I have been completely ripped off by Npower this year.

Overall I am paying more than double what neighbouring flats/appartments pay. This is due to their "sculpted" gas scheme whereby they encourage you to use as much gas as possible and reward you with a cheaper bill (which is inevitably catastrophic for the environment). If you are are careful with your usage, as I am, in my case as an attempt to save money and the environment, then you are punished with ridiculously large bills. This long and cold winter in which I have used as little gas as possible has left me not only freezing cold but completely penniless. The Npower staff were completely unsympathetic and made absolutely no effort to resolve this situation or come to a compromise.

Avoid Npower at all costs!

http://newsgroups.derkeiler.com/Archive/Uk/uk.politics.misc/2010-01/msg01830.html

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cazb
Gloucester, GB
Jun 03, 2016 8:36 am EDT

I queried my bill in July as it was for the wrong meter, l was told that there would an investigation to see which was the correct meter for the flat l rent. I was told on the 25th July that this could take up to 90 days to resolve. On Saturday 7th Dec. I received two bills in the same envelope, when l queried these lbwas told that it was still under investigation and should be resolved this week and to ignore the bills as they should not have been sent as it was still under query. I had numerous reminders and a letter saying l would be cut off if l did not pay, when l threatened to go to a solicitor l received a letter saying l would not get any correspondence till the investigation was complete. Once this is done and l have paid the bill l will be moving my account. Regards CPBuckley

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Columbo1
, GB
Apr 10, 2010 1:11 pm EDT

We have just received a bill from NPower for £790 for a quarter. We live in a small one bedroom flat not NASA HQ. In our previous flat our average monthly bill was around £50 (with eon). Not a chance in hell i'm paying this!

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k wilkins
Tottenham, GB
Feb 25, 2010 9:20 am EST

I signed up for a dual fuel deal which would give me £100 back at the end of the year, but npower totally messed it up and they took they details of my neighbour's meter and kept asking me to pay for it. After complaining for a year, I was so fed up and agreed to settle with a £100 cheque and move to somewhere else although I was paying a lot more than what's written on the signed contract. Mr.David Wright at customer service agreed to confim this in writing, but I never received it. I'm still complaining after the conversation with Mr. Wright 4 motnhs ago, and they keep sending me threatening letters for legal proceedings etc.

Npower is the worst company I've ever seen. Avoid.

Is NPower legit?

Our verdict: NPower has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores NPower's position as a benchmark of trust and quality within its industry. Users and clients of NPower can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

NPower earns 100% level of Trustworthiness

Perfect Trust Endorsement: NPower achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for NPower. The company provides a physical address, 10 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of NPower's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Npower.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up NPower and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Npower.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from NPower.

However ComplaintsBoard has detected that:

  • NPower protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to NPower. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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8:29 am EDT
Resolved
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NPower billing

Npower are silmply useless, DO NOT SWITCH to them, they will lie and tell you things are being done and they clearly have not. Their staff need further training as they do not know their job.

I say give their jobs to the millions of unemployed people.

They did not bill me for 6 months then sent me a nasty letter saying pay up or else i will be taken to court in 7 days.

Not only had they not sent me bills but when they did it was wrong.

What a shambles of a company.

i am glad i LEFT them.

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10:34 am EDT
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NPower electric bills

Before we switched to npower, we used to pay Ninety six pounds a month.
Npower brought us the bill of Three Thousend, Eight Hundred and Sixty Three Pounds and seventeen Pence for the first Three months. We have complained to them but to no avail.
Without responding to our complaint, they have sent us another bill of over Three Thousend pounds without any regards to our complaint and we do not know who to turn to for redress.

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Farmerboy
Norwich, GB
Apr 20, 2010 5:33 am EDT

I was fobbed off with verbal promises of cheap electricity rates, only to have them denied after the deadline has expired, and find that I have been locked into a 2 year contract at 40% more that other companies, and there is nothing it appears that I can do about it.

Why are these people allowed to profiteer on the backs of innocent people, they must all pay the same to their suppliers.

Why too do they advertise on the television? It's not that their power is any better than anybody elses or lasts longer. All they can offer is based on price, except for those unfortunate s**s who have already been stitched up!

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M
9:06 am EST

NPower payment

having checked my online banking on the 1/12/ 08
i noticed that npower, had taken 300.00 pound without so much has a letter, email or phone call to advised me off this
has it is 3wks before xmas, and i have 3 children to provide for, i cant see this being fair at all
has we all no there is a credit crunch going on at the moment, and they still do this to us
i would like the money trasferd to back to my bank, and then i can sort payments out to pay back any amount outstanding on my account
thank you a very unhappy customer m stoiles

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8:06 am EDT

NPower wrong meter fitting

I am writing to complain about a key meter fitted by npower to pay off the previous tenants electricity bill, i was on holiday at the time and family members were looking after my house. They arrived with bailiffs and threatened to take away my belongings if my sister refused to let them fit the meter. I am appalled at the way this was handled. I have just come off the phone to a very unhelpful young lady who told me that i have never phoned there company to let them know that I am the new tenant. I HAVE on numerous occasions phoned n power to let them know that i have moved. I have also sent off 2 tenancy agreements and someone from npower has called to my address to speak to the previous tenant in person to collect the collect the money owed, I then showed him my tenancy agreement in person and he replied that was not a real tenancy agreement. So now I am paying someone else's bill as npower refuse to take the meter out until i send off yet another tenancy agreement.

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metal62
, GB
Aug 17, 2009 10:07 pm EDT

I know the feeling i am currently having the same trouble..i recently moved in to a buissiness premisis on feb 21 2009 on doing so i telephoned npower to inform them i was the new tennant.Simple the electricity supply was now in my name. you'd think..three months down the line in may 6 2009 i had a visitor form npower asking for a mrs.t.a.monk and that he'd been sent by npower to cut off the electricity supply. I showed the guy my i.d and gave him a copy of my tenancy agreement to prove i was not the woman in question.He took note of this and said he'l report back to npower with this information as he could clearly see i was the new tennant.Now three months later august 12 2009 i open up to find a locksmith and a electricion had been to lets be honest illegally cut off the electricity supply. Issuing a member of staff with a warrant for the previous tennant.mrs.t.a.monk knowing lawfully that mrs.t.a.monk is not the tannant and has not been since feb 21 2009. my partner then telephoned npower to ask how and why this has happened and they were what he discribed as rude and un-interested in helping us solve this matter.Telephoning a second time i was told to fax a copy of my tenancy agreement over to npower wich would prove my self as the tenancy holder and the date i took over the tennancy.This is the tennancy agreement bettween the landlord and myself wich the landlord had produce to me . there is an official stamp of my landlords property buisiness details and contact number on there for any enquires regarding this issue.They yet again did not seem interested. they told me my tenancy agreement was 'not good enough'. I am a 20 year old female with a reputable buissiness.As myself bein self-employed at the address at were the electricity supply had been un-reasonably disconnected npower have left me no option but to seize trade as a result i have had no alternative but to seek legal advise regarding loss of earnings. Please bare in mind ive had NO warnings NO reminders NOTHING.This came as a complete shock to me. Yes i am extremly upset about the whole situation in wich npower has unreasonably left me in. I CANNOT STRESS ENOUGH TO NPOWER IM ONLY MORE THAN HAPPY TO PAY WHATS DUE TO ME.
Shortly after filing a complaint to npower i recived a telephone call
TOM- ive recently read through your complaint ive picked up on numerous problems stated. for one the guy who called in may should not have given you reson to belive he would change the tennancy over with us into your name.I can only appologise
* STEPS YOUR SUPPLYER MUST TAKE BEFOR DISCONNECTING YOU* does not apply as you are not a costomer.
*As for the warrant for the mrs.t.a. monk you were within your rights.again i can only appologise.
ME-why when i contacted npowwer they said in order to reconnect the supply i would have to pay this persons outstanding debt in total of 1246.31 when they know full well this is not my debt i have provided you a tennancy agreement to prove the date i moved in.
TOM- You have two options in getting the supply switched back on you either
1* WITHOUT DOING A CHANGE OF OCCUPANCY pay the previous tennants bill INCLUDING FULL BALANCE ADMINISTRATION FEE OF 428.00 COVERING COSTS IN MAGISTRATES WARANT AND VISITING YOUR PROPERTY A RECONNECTION FEE OF 105.00 AND A UP FRONT PAYMENT OF THREE MONTHS USAGE. TOTALING TO A WHOPPING 1246.31
or
2*send a copy of the commercial tenancy agreement via fax with the first three pages and the last signature page.
I LEFT THE CONVERSATION AT THAT.
WITH BUISINESS CLOSED AND BILLS AT HOME OCCURING I HAD NO OPTION BUT TO TAK ELEGAL ACTION. I CONSULTED TWO SEPERATE LAWYER BOTH OF WICH WOULD LIKE ME TO TAKE THIS CASE FURTHER. AND REGARDING THE TENANCY AGREEMENT BOTH LAWYERS HAVE GIVEN ME 100% CONFIDANCE THAT MY TANANCY AGREEMENT IS PERFECTLY ACCEPTABLE. I am in the process of getting this whole situation sorted i will keep you all informed of my progress if any! as for now i can only hope they reconnect my supply so i can get my buisiness back on form as soon as possible for the sake of my family and future.

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Joe Bloggs
,
Oct 25, 2008 2:54 pm EDT

Npower tactics border on illegality and they always have. They use their corporate power to bully people and alway demand money with menaces. Plus their call centres are manned by incompetent lying idiots who won't listen to you unless you are paying money. I should know I have personal experience with them and even after leaving their clutches they still trying to demand money with menaces.

ComplaintsBoard
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12:00 am EST
Resolved
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NPower npower deceived me

I am writing to complain and reveal about unfair marketing of 'npower'. One day, one of 'npower's staff visited to my house on April. At that time, I said I didn't want to change my supplier too many times., However, your staff kept explaining their service is cheaper than my exist supplier. Therefore, I asked him 'Just give me a quotation if you want'. That was all. He asked too many things to me. So just I answered my basic details. I refused to say my account number even I didn't say my name. After a while, I heard from my supplier, if I said my date of birth, it can be used as a password for changing any thing. Hater that, unfortunately, I received a letter from them on 05/05/07. I was really unhappy, and I phoned and explained very clearly I didn't want to change my supplier. But they sent an invoice. I am sure it was illegal. When he asked to sign on the paper, I asked the reason why I have to sign here. He said it was no contract document just for recording for his visiting. I have a witness. My son sat next to me at the time. Normally, I have paid around 70 every month for gas and electricity to my supplier. And also, whole my family had a trip more than one month from 17/07/07 to 24/08/07. However, they charged to me. And now Collection Company started to send a threatened letter. I am really disappointing them. They don't mind customer's feeling and they don't have moral. I was going to pay just when then charge me reasonable amount. I sent letters 4 times to them but what they have done was just keeping saying I have to pay. I do not want the other customers to be victims like me and I would like to reveal their wrong behaviors. Thank you for your attention.

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l cameron
Falkirk, GB
Jun 28, 2014 10:44 am EDT

Despite requesting tar riff check, review of my payments and account check so I can make sure I am on the correct tar riff, my requests have been fobbed of with noreply generated emails Im disabled and a cancer patient, living on benefits Can someone please advise me how to get through to this company?

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Bilbomills
Telford, GB
Dec 27, 2013 2:49 am EST
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DO NOT go with this company, you WILL regret it if you do. Liars and extortionists

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Bilbomills
Telford, GB
Dec 27, 2013 2:47 am EST
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Npower are one of the most corrupt, lieing company's I've ever dealt with. They blatantly lie to you when you phone with a complaint and the staff have no power to change anything in your favour.

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npowerhater
,
Jul 10, 2008 6:04 am EDT

i was with npower all off 1 month now ive got a key meter and gas meter and now i get a fone call from they debt collecting team saying i owe them money, now i was with them 1 month and they reckon i owe them 3 months gas.
well i thought the full point off a key and gas meter was not to get a bill and now surprise surprise i get told i have a bill
THIS IS A WARNING TO ALL NPOWER CUSTOMERS AND PEOPLE WHO LOOKING AT CHANGING TO NPOWER DO NOT DO IT WHATEVER THEY SAY.
they say they the cheapest around but i can tell you they dont and if they have they sales(harrasment) team in the town centre or city centre even in shopping centres, bypass them like they got the plaguei was with npower all off 1 month now ive got a key meter and gas meter and now i get a fone call from they debt collecting team saying i owe them money, now i was with them 1 month and they reckon i owe them 3 months gas.
well i thought the full point off a key and gas meter was not to get a bill and now surprise surprise i get told i have a bill
THIS IS A WARNING TO ALL NPOWER CUSTOMERS AND PEOPLE WHO LOOKING AT CHANGING TO NPOWER DO NOT DO IT WHATEVER THEY SAY.
they say they the cheapest around but i can tell you they dont and if they have they sales(harrasment) team in the town centre or city centre even in shopping centres, bypass them like they got the plague.

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