Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website  

NPower

Posted:    

NPower deceived me

Complaint Rating:  100 % with 3 votes
100% 3
Contact information:
NPower
United States
I am writing to complain and reveal about unfair marketing of 'npower'. One day, one of 'npower's staff visited to my house on April. At that time, I said I didn't want to change my supplier too many times., However, your staff kept explaining their service is cheaper than my exist supplier. Therefore, I asked him 'Just give me a quotation if you want'. That was all. He asked too many things to me. So just I answered my basic details. I refused to say my account number even I didn't say my name. After a while, I heard from my supplier, if I said my date of birth, it can be used as a password for changing any thing. Hater that, unfortunately, I received a letter from them on 05/05/07. I was really unhappy, and I phoned and explained very clearly I didn't want to change my supplier. But they sent an invoice. I am sure it was illegal. When he asked to sign on the paper, I asked the reason why I have to sign here. He said it was no contract document just for recording for his visiting. I have a witness. My son sat next to me at the time. Normally, I have paid around 70 every month for gas and electricity to my supplier. And also, whole my family had a trip more than one month from 17/07/07 to 24/08/07. However, they charged to me. And now Collection Company started to send a threatened letter. I am really disappointing them. They don't mind customer's feeling and they don't have moral. I was going to pay just when then charge me reasonable amount. I sent letters 4 times to them but what they have done was just keeping saying I have to pay. I do not want the other customers to be victims like me and I would like to reveal their wrong behaviors. Thank you for your attention.
Complaint comments Comments Complaint country United States Complaint category Utility Services
Share with others:  
Was the above complaint useful?     


Comments

Sort by: Date | Rating
 10th of Jul, 2008 by    0 Votes
i was with npower all off 1 month now ive got a key meter and gas meter and now i get a fone call from they debt collecting team saying i owe them money, now i was with them 1 month and they reckon i owe them 3 months gas.
well i thought the full point off a key and gas meter was not to get a bill and now surprise surprise i get told i have a bill
THIS IS A WARNING TO ALL NPOWER CUSTOMERS AND PEOPLE WHO LOOKING AT CHANGING TO NPOWER DO NOT DO IT WHATEVER THEY SAY.
they say they the cheapest around but i can tell you they dont and if they have they sales(harrasment) team in the town centre or city centre even in shopping centres, bypass them like they got the plaguei was with npower all off 1 month now ive got a key meter and gas meter and now i get a fone call from they debt collecting team saying i owe them money, now i was with them 1 month and they reckon i owe them 3 months gas.
well i thought the full point off a key and gas meter was not to get a bill and now surprise surprise i get told i have a bill
THIS IS A WARNING TO ALL NPOWER CUSTOMERS AND PEOPLE WHO LOOKING AT CHANGING TO NPOWER DO NOT DO IT WHATEVER THEY SAY.
they say they the cheapest around but i can tell you they dont and if they have they sales(harrasment) team in the town centre or city centre even in shopping centres, bypass them like they got the plague.
 27th of Dec, 2013 by    0 Votes
Npower are one of the most corrupt, lieing company's I've ever dealt with. They blatantly lie to you when you phone with a complaint and the staff have no power to change anything in your favour.
 27th of Dec, 2013 by    0 Votes
DO NOT go with this company, you WILL regret it if you do. Liars and extortionists
 28th of Jun, 2014 by    0 Votes

NPower - bills tariff review of account
npower
United Kingdom

Despite requesting tar riff check, review of my payments and account check so I can make sure I am on the correct tar riff, my requests have been fobbed of with noreply generated emails Im disabled and a cancer patient, living on benefits Can someone please advise me how to get through to this company?

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards ComplaintAgree Neutral Disagree
Comment text
Attach photos (optional)

Share with Others

Contact Us
RSS Feed
bdomains.com