The person making the complaint is silly. I would be happy for a product I bought on line to get to me in only 5 days.
Also, if something like the novoglan only takes 15 minutes to start working, and it cures you - why would you make a complaint?
My experience with Novoglan was great.
It took 7 days to arrive and it took a few goes to get it worked out. It took me a week to notice stretching and then another two weeks to get a full stretch to safely retract. I am keeping the device, just in case I need a top up.
I have repurchased the novoglan lubricant several times now cuz my girlfriend likes it a lot. It is non greasy, works quick, last long and she says taste good too. I give novoglan 9/10 overall and 10/10 for the lube.