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Colopure Complaints - Not Ordered, not rec'd - but charged my account!

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Colopure

Posted: 2009-02-21 by   Jill M. Hunstad
Not Ordered, not rec'd - but charged my account!
Complaint Rating:  0 % with 0 votes
I ordered a "free trial" of Colopure and AcaiPure weight loss supplements. I received one order of AcaiPure and took one pill, as directed, and was vomitting within two hours. I was dizzy and sweaty until I could get the product out of my system. I threw the bottle away.
I received two more orders. Both times, I returned the unopened product with a letter requesting they stop sending me (never authorized to do so) any more product and to refund my account. Two months later, I have not received a refund.
I also was charged $44.90 on my account from ColoPure which I never received any product and I have yet to receive my reimbursement.
I am very upset.
I would like any help I can receive to get these reimbursed to my account. These charges have overdrawn my limit and resulted in more fees to my account and credit rating... very upset.
Comments United States Food
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 168 days ago by   Central Coast Nutraceuticals Inc. 0 Votes
If there are any questions regarding Trial offers, membership enrollment, or returns with Central Coast Nutraceuticals products, we recommend contacting the Customer Care Department either by phone (888-692-8352) or through our Customer Assistance Website (Getorderhelp.com). If you call, there is rarely a hold time, and if you e-mail don’t forget to check your spam e-mail box for the response. The Customer Care Department is available to help you Monday – Friday: 5am – 6pm Mountain Std. Time.
Here is an example of the terms and conditions, taken directly from the ColoPure order page.

“Your ten day trial begins approximately four days after you place your initial order. Most orders are received within four days. If you do not receive your order within the four day shipping period please contact customer care and we will be happy to extend your trial period. If you are not satisfied with ColoPure for any reason just return the unused portion anytime before the end of the ten day trial period and you will have no further obligation. If you are happy with the product do nothing and your credit card will be charged an additional $39.95 approximately fourteen days after the initial trial shipment. In addition, approximately thirty days after you order your risk-free trial and about every thirty days thereafter, we will automatically send you an additional 1 month supply. The credit card you provide today will be billed the low price of $39.95 plus $4.95 shipping & handling for a total of $44.90 when each new product ships. That's 20% off the regular price for a 1-month supply. You may cancel your membership to ColoPure during the trial period or any time thereafter by simply calling our Customer Care department at 1-888-572-6945 or by using our contact form at www.getorderhelp.com. Remember, most customers see noticeable results by using ColoPure consistently for three months. If you are not fully satisfied with future shipments you may return any unopened bottles within thirty days of receipt for a full refund less the shipping and a 15% restocking fee. Please read full Terms and Conditions for complete details of this offer.”

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