Complaint Rating:

It started a few months ago, when my 3yr. ARM adjusted and I looked to them because they were my current lender to do a Refinance. I worked with someone who kept telling me that everything looked o.k. and that the deal would be no problem. They asked me what the home would appraise for and I gave them a figure. Paid for an appraisal, and was told it came in right where I said it would.

After being told it would close by months end, then the next I started to get nervous. One day I emailed my rep, only to have my email be returned undeliverable. Called and got some other person on the line and was informed my Rep was no longer there. When I asked about my loan, they said it had been denied as the appraisal came in too low. I again asked what it came in at and they gave me the SAME figure I had told them in the beginning. After some research, they told me that the Rep I was working with had submitted it to Underwriting saying the value was $30,000.00 higher than what I told them.

Now I am scrambling to find another lender... DO NOT DO BUSINESS WITH THESE PEOPLE!!!