Complaint Rating:

Company information:
Seattle Coffee Direct
990 Grove St
Evantston, Illinois
United States
Phone: 1-888-217-2233

I requested a free sample of Coffe and received 9 shipments of $38.95 each. This was in May. In June I sent 7 1/2 shipments back via UPS and requested a refund. In August I received a partial refund and called the company. They told me that after two billing periods following the date they received the refund request from corporote (July 17, 2009) I could expect the remaining refund of 4 shipments totally $155.80. I called again on September 28 and was told that the refund had been authorized but would take 1-2 weeks to show on my bank statement. Today I looked at my pending bank Statement and no refund. I called Seattle direct and a message said they were closed but that a representative would call me back. How do I get my remaining refund? my email address is: justib@sbcglobal.net. My phone number is 916-705-3644