Complaint Rating:

My husband and I rented a truck at the Atlantic Storage facility on Shad Road in Jacksonville, Florida. The woman's name was Debbie that took our information. I just logged into my bank account today to see what the exact charges were. She DRAINED MY ACCOUNT! Over $5,000 in my account and it's all GONE! The police are on the way to my house now so I can file a police report. Hopefully she will be arrested today. My bank was nice enough to contact the owner of the storage facility (he's from Iran) and he didn't understand a word that they were telling him. My poor bank gave up trying to explain the situation and just told me to contact the police myself and they will credit my account back. No doubt the woman is no longer working there. What a complete disaster! As if there aren't enough bad comments on here about U-Haul, you can add this one to the most extreme!

Natalie