Complaint Rating:

I ordered a simple arrangement for my mother for Easter. As she loves bold colors, I ordered a hot pink roses and alstromeria combination that looked fantastic online. When it arrived, it contained not hot pink roses but red roses (2 of which died within 2 days of arriving). The difference is not minor, especially when you pair red roses with hot pink alstromeria. When I complained I was informed that the fine print says they "sometimes" have to make substitutions. I would hope that such substitutions were actually THOUGHT about before doing something so ill-considered. Flowers are a visual gift and are generally selected visually. No one asked if this substitution was acceptable to me. If they had, I would have said no and made another selection. So the lesson here is simple. If you care about what the flowers look like, don't use 1-800-FLOWERS (aka ProFlowers). I certainly won't use them again.