Complaint Rating:

Company information:
Caracol Cream
5300 Ohario Mills Pkwy
Ontario, California
United States
Phone: 1-877-550-0630
caracolcream.com

purchase on line on 9/01/2008 for 14 day trial for 4.95 finally recieved product on 9/18/08 then on 9/20/08 my card was charged 68.90 and on 9/22 charged another 59.95 called the compay for 3 days and never got to talk to anyone tell 9/22 and it was hard to get them to understand that i wanted to cancell both by pnone and online talk . when they finally got it streight to cancell my order i was informed i would not recieve and futher shipment and with the 30 day guarentee i would be refunded the 59.95 when i returned the order just shipped and write CANCELL on the packing slip.but they couldn't give me a tracking # on that order. And the 68.90 was a mistake and would be refunded. ALSO IF YOU ASK FOR THE BILLINGS DEPARTMENT PHONE NUMBER THEY WILL TELL YOU THERE IS NOT ON AVAILABLE.

SO HAVE CAUTION WHEN ORDER THIS PRODUCT AND GOOD LUCK BY THE WAY THIS CREAN COMES WITH no instruction