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Norton review: norton annual renewal 99

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12:50 pm EST
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1 year ago I responded to a notification that my Norton anti-virus protection was out of date by renewing it online. I was unhappy that I did it in the first place because the original package gave protection for 3 computers, whereas the package I recieved when I renewed it only did one computer. I had no intentions of doing it again, and now I have recived a $99.00 charge on my credit card with the following reciept; NORTON ANNUAL RENEWAL [protected] GB. I would like to be refunded the money as I have no intention of buying this product online ever again

Jul 05, 2015 10:45 pm EDT
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350 Ellis Street, Mountain View, CA, 94043, US

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Sorry for the trouble. Could you please send us a private message with your registered email address? I can help .
Thanks!
Raj
Norton Support
Sep 06, 2015 10:52 pm EDT
Norton customer support contacts
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350 Ellis Street, Mountain View, CA, 94043, US

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@ Paul Callan: I have sent you a private message.

Thanks
Raj
Norton Support
Feb 14, 2016 7:21 pm EST
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350 Ellis Street, Mountain View, CA, 94043, US

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Sorry to know. Did you contact the retail store? Let me know if you need any help. :)
Thanks
Raj
Norton Support
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The complaint has been investigated and resolved to the customer's satisfaction.

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99 comments
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Reviewer27016
,
Feb 12, 2016 12:02 pm EST

I bought some Norton antivirus from buycheapsoftware.co.uk and it never showed, and I can't get a hold of anyone.. I was RIPPED OFF!

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Douglas Alsem
Pass Christian, US
Jul 05, 2015 6:15 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Today I received a notice from Norton renewing my subscription. I have not requested this, I have not been a subscriber for three years. Norton used my credit card information illegally.
Please credit my card immediately!
Douglas Alsem.

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David Wasserman
,
Apr 23, 2008 7:44 am EDT

On 3-13-08 Norton charged my credit card with $49.99

On 3-14-08 Symantecstore charged me $63.98 -which includes the amount of $49.99

Please reimburse the $49.99 being an unauthorized charge to my credit card .

This is my 3rd complaint. I can't imagine that a firm like yours will do business like this.
It is already more than a month since this charge was made.
David

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Ruth T Rainer
,
Oct 30, 2008 3:17 pm EDT

This is a request not to renew my Norton Antivirus service. I have tried to phone your company to handle this but am always routed to a web site. I'm not complaining, but do need to cancel my service at both of my locations. I have moved and the computers are in storage for the forseeable future. Please contact me via email or a call to my cell phone so that I can conclude this transaction.
Above all DO NOT renew my service at this time. I will call when I want to reconnect to the internet.
By the way, I did try to access the web site that was included in your email advising me of the renewal, but all I can find there is how to connect to the service not how to disconnect or change it.
Thank you for you help in this matter.

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Steven Bassett
,
Oct 19, 2008 11:16 am EDT

On 9/25-26 I placed an order for Norton security software. On the 25th I canceld and order for a update of software before it could download. THEY CHARGED ME FOR IT ANYWAY!
On the 26th I placed an order for the full replacement of Norton software for my computer. It appeared to download, but I can not find it on my computer and there is no apparent change in Norton's operation on my computer.

I have tried 3 times to comunicate with Norton to no avail.

Valerie
Valerie
, US
Aug 27, 2008 9:06 am EDT

1. I had a message popping up from AntiVirusNT2008 which a Yahoo article describes as very bothersome but non-malicious.

2. I ran Norton 2005 which had all virus defs current. I have a subscription and I ran an update just before doing the scan.

3. I decided to upgrade to 360 v2 - - paid $59.xx - also paid $8 for 1 year maint or something - - downloaded the program and attempted to run. - - Instructions said to first un-install old Norton programs through Windows Control Panel program. I did this. It appeared to be a clean un-install of Norton 2005.

4. Started install of downloaded 360 V2 - - the installation failed.

5. Downloaded Norton Un-install tool - - and ran

6. Attempted 360v2 installation again - - it failed again.

7. Got on Norton Support Chat - - about 7:45 pm - asking for help installing new softare. Got transferred to several people - - a couple tried installation.

8. Someone said the problem was virus infection - - I paid $99 for "consultant" to remove virus -

9. Transferred back to another technician to do installation. He worked on it quite a while without success. He finally stopped trying and stopped responding.

Now it is 2:55 am the next morning and my software is still not installed. I doubt that I needed the virus removed - - if the software was installed that would have taken care of it.

My priority # was [protected] - - I am too tired to look up the receipt number for the $59 software or the $99 'consultant fee' - -

Since I was instructed to remove Norton 2005 I now have no virus protection!

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Joyce Brooks-Krushelinski
,
Jul 01, 2008 10:59 am EDT

I have 2 charges on my recent Master Card bill, one for $51.99 and one for $68.23. I renewed my Norton Security on May 28 and wonder why there are 2 charges on my bill. The invoice I printed out when I renewed it stated that my charges were $49.99 Cdn. I believe there should only be one charge to that amount.

Thank you.

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Robert S Burch
,
May 01, 2008 8:55 am EDT

I was wrongfully charged; $39.99, for #NORTON ANNUAL RENEWAL NORTON.COM/CSCA, posted on 04/01, Transaction Date 03/31, Reference Number 0732. The RORDER NO. 22373590BAV. I do not want Norton products or services. I want to be reimbursed. I want my name and address removed from your files.
Thank you,
Robert

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MihD31
, US
Jan 25, 2010 11:34 am EST

Norton contacted me via e-mail and asked for my new card information so that they could renew my subscription to their Internet Protection service. I did not want to renew my subscription, so I did not give them my new card number. A few days later I received another e-mail from them thanking me for renewing my subscription with my NEW number that I NEVER provided them with. This type of activity is what Norton claims to protect against, yet they are the ones performing the theft.

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Patrick Cross
Boise, US
Jul 07, 2010 5:23 pm EDT

I was charged twice for the same service. That is installing Norton Antivirus on my dad's computer ! I was charged once on June 6, 2010 and again on June 17, 2010. The first charge was $34.99 for a years service which included a 30 day free trial. The 30 day free trial came to an end and it didn't appear dad was protected any farther. I checked my Visa accn't for May and found that there was no charge to my accn't. So I thought that maybe I had made a mistake when I signed him up. Obviously, I am not a computer whiz. So I wanted him to have protection so I signed up again. This time it was $39.95 and the computer seemed to accept the Norton antivirus and loaded it and put an icon on his desktop. So all was well. Now I see on my latest Visa statement that in fact I was also charged for the original try to load the Norton Antivirus which as far as I am able to determine never loaded on his computer. And for sure he does not need two Norton Antivirus programs. I do not believe two programs can even run at the same time. I don't know what to do next? I hope to be hearing from a representative soon. Thank you !
Contact info: Patrick Cross
patanita@msn.com

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Mary W. Hendrix
Crown City, US
Jan 08, 2011 8:21 pm EST

Norton Antivirus Protection, I am writing you to ask that you credit my VISA card with the $64.19 charge on 11/29/10. I have not had Norton Protection since my computer crashed early last year. I have tried to cancel this, but have been unable to do so. I waited for nearly an hour when I called the 1-800 nunber listed on your website.
Please get this message to the proper person so this charge for 2011 will be removed from my credit card.
I have none of the Norton information requested in other screens. I have filed a greviance with Visa and am now registering one with you. Sincerely, Mary W. Hendrix, 275 Waugh Road, Crown City, OH 45623

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Mad Charissa
Reno, US
Apr 15, 2013 9:51 pm EDT

I recently purchased a new computer for my husband at Best Buy. I mentioned that I already have a Norton 360 account and can install on three computers and have it only on the one we had owned up to then. When he got set up on the computer he noticed there was a free 30 day trial of Norton so we did not have to rush to get the 360 installed. Great news!

However, a few days before the end of the trial run, I went to install 360 and had issues. I contacted customer support at [protected]. I was directed to a call center and with someone that was extremely difficult to understand. He asked if I was on Windows 8 and he said that he had to remote to my computer and update Windows 8 and 360 to get it going. I gave him access but watched him and within a minute he said that the computer was already infected and that I had to take it to Best Buy or he could connect me to Microsoft who could "clean it" for $99.00. I told him there should not be any issues as we had already been covered during this time with their trial Norton coverage. He went around the statement and said that he could not install 360 until it was cleaned.

I asked again, why if NORTON themselves was covering it WHY would there be any issues. He ignored the question. So I asked, why cannot you just install 360 and have that program scan and clean it. He said he could not or I risk the whole computer crashing.

My husband came in at that point and I handed him the phone. He was wondering the same thing I was. He told them that if there are issues on the computer currently that NORTON needs to PAY for the cleaning as THEIR product did not protect it. After going a couple of rounds, the difficult-to-understand tech (identified via the login as Agent 8), admitted to my husband that the 30-day free trial was "just a marketing tool and does not actually work." At that point my husband was furious. Norton's trial program SAID we were COVERED and come to find out it is a SCAM!? And out of the mouths directly from their service department!?

My husband informed him that if they are going to make fraudulent claims of protection then aboslutely they need to pay for any issues as a result of their cliaming protection when they were not! I am understanding this to mean they KNOWINGLY defrauded the public. At this point, tech number Agent 8 hung up on my husband. We never once said any bad words, but were only insistent that if they stated they had our computer protected than they are liable if they are negligently decieiving the public and using this as a "marketing tool" that "does not actually work".

I saw another complaint on this website that had a similar situation. This is a SCAM and I think the public needs to be made aware of this. We are installing 360 regardless and then running a full system scan. After these a few other things we are going to do, we will see how it looks. We did try to contact another number given to us when we called back after being hung up (turns out this call center was some contracted third party Norton uses for their "customer service"). The number given to us was [protected] if anyoneelse needs it. We tried calling but were on hold for 20 minutes before we decided to see how things go and then try again. Either way - CONSUMER BEWARE!

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bbeachbumbette
, US
Aug 08, 2015 10:05 am EDT

On July 21, 2015 $43.99 was charged to my bank account for software services. I did not authorize this and wouldn't as I have Comcast and Norton is part of their plan. Remove this charge from my bank account please ASAP. Norton np1156203642. You can contact me at beachbumbette@comcast.net

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Douglas Alsem
Pass Christian, US
Jul 05, 2015 6:15 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Today I received a notice from Norton renewing my subscription. I have not requested this, I have not been a subscriber for three years. Norton used my credit card information illegally.
Please credit my card immediately!
Douglas Alsem.

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Bobby Mahta
,
Aug 11, 2008 3:30 am EDT

I have been wrongly charged on my credit card for the amount of euro 60.49 for renewal of subscription, which i have not renewed or have given my permission to be renewed, this is misuse of my credit card details by yourself, i have informed my credit card company and will not be paying this charge or have any business with them in the future.

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gmacthrom
milnathort, GB
Sep 14, 2012 2:57 pm EDT

norton took 44.99 pounds from my card details without authorisation and did not deliver any goods or services constantly evades emails and email conversations from obvious remote site with promises of phone calls but not delivering these people should be taught a very severe lesson and not be allowed to take money from the public i think they are most certainly crooks at least and should be jailed

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Texasman
Houston, US
Sep 04, 2010 1:43 pm EDT

I needed help on fixing a problem with my Norton AV for Mac, which occurred because of a screw up on updating subscription, which failed mid-way and then Norton kept saying "in process" and would not update or do anything else - leaving me in a big bind. More over Norton never lists any numbers (other than those where you have to PAY an addl fee). I finally got my credit card company to give me the phone numbers. When I called [protected], I believe I got some call center in India. They were arrogant, rude and most unhelpful. On three separate occasions, I got three completely different responses - none of which were even close to fixing my problem. One of them a rep by the name - Sid (#3930) was incredibly arrogant and even HUNG up on me! I managed to find out this place that Norton (Symantec) has outsourced to was called "yogi" something. MOST disappointing. SHAME on Symantec for ever-willing to make money off new products and subscriptions, but hiding behind some disappointing outfit for technical "support"!

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kathy burke
new milford, US
Nov 30, 2012 12:05 pm EST

last month i canceled my subscription and i as given back my $$$. now i opened my statement and i have it
thiis time at 3x. i would like a refund and i want to cancel my subscription. please expediate this. thank you i am very upset that this happened again, especially charging me 3x the normal amount, i would like a reciept of this transaction sent to me.

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ansel
,
Jul 29, 2009 6:24 pm EDT

I purchase an anti-virus online I order it for 2yrs for the cost of $49.95US
When I check my credit card statement they took out $99.85US
now what kind of scam is that

You can contact me at672-1171
e-mail jonesearna@yahoo.com

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Paul Callan
, MY
Sep 03, 2015 11:22 am EDT
Verified customer This comment was posted by a verified customer. Learn more

See my comments above - I want my money back.

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jANICE
,
Aug 23, 2008 4:12 pm EDT

charged for services not ordered ... Ref #75412028222201380999905 AND ref #75412028222201380998931 and ref#75412028222201380999483 . Charges of 24.95, 49.95, and 29.95 charged to my Master card. Please refund. I was alerted by my credit card company. THANK YOU IN ADVANCE FOR HANDLING THIS MATTER,

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Gladys Jean Snyder
Belfast, US
Oct 03, 2012 12:17 pm EDT

On 9/23/12 I subscribed to Norton Anti Virus program for 1 year for 39.95 plus tac. this amount was paid on my debit card but the program has not been downloaded onto mycomputer as of now (10/3/12). I now wish to cancel this order and have my account credited with the total amount ($43.39). This Order confirmation no. is NP146749648. Your early attention to this matter will be most appreciated. My email address is fruitgeni68j@yahoo.com

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katsbls
Clayton, US
Oct 15, 2013 5:00 pm EDT

I bought a new laptop from Best Buy, it's a Tishiba Satellite. With the software was Norton, I tried the 30 free trial and after my computer's hard drive crashed after 27 days I was told from Norton the the free software that that software doesn't scan for viruses. So after Toshiba replaced the hard drive I bought Norton 360, so that I wouldn't have another problem. Yesterday I tried downloading Java and my computer crashed again. Norton support now says It's my fault because it didn't scan it first. So they want another $300 to fix it. Now I paid Norton to scan incoming downloads, it screwed up, my computer is infected, and I have to pay hundreds more to fix it?

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Robert E.
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Mar 06, 2008 8:02 am EST

I renewed my norton antivirus subscription with DRI SYMANTECSTORE on the Jan 5,2008 for $39.99 after receiving notification that my antivirus program would be expiring in Feb. This charge showed up on my Jan credit card bill, and was on my new card.

On my Feb bill I again received a charge for $39.99 from NORTON ANNUAL RENEWAL. This charge was against my old credit card which had been replace with a new card. This is a double charge for renewal of my subscription which I have had since for several years.

I contacted the credit card company and they are willing to file a dispute but would like me to talk to Norton or Symantec first. The problem is I can not find a way to get thru to explain this problem. The e-mail method does not give me a clear option to talk to accounting, and I really don't want a 30 minute wait on a telephone as is indicated in that choice. The need a simple e-mail contact to resolve a problem where details can be sent like this.

Can you provide a method to resolve this, if not I am going to dispute both charges.

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Dantheman42
Pompano Beach, US
Nov 07, 2009 5:01 pm EST

I downloaded Norton 360 antivirus only to discover that there were 'several' problems with the software. When I called one of thier service reps, I got someone in India that could barely speak english. Well, that was it for me. I removed the software and cancelled my trial after 3 days. Two months later, Norton billed me for $64.99 ! They refunded my money, but in the process they caused 3 overdrafts in my bank account ! It took them (Norton) about 5 days to refund my money, but the fact of the matter is that they had no business charging me anything. I sure wish that they could be held accountable.

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James Weed
,
Nov 07, 2007 12:00 am EST

I have my business in my home and have 3 laptops, 3 desktops, and 2 file servers, all loaded with various versions of norton antivirus software. I have also had probably 100 computers loaded with this stuff. Recently I purchased a laptop and installed Norton 360. Supposedly the best product on the market. Withing 3 days I had a Trojan Virus. I would expect the software to take care of that, so I ran the live update and then did a complete scan. It didn't work. The incessive pop-ups coming. I called Norton Live support and they said that they new exactly which virus it was and that they would help me fix it, for only $99 dollars. s I have had numerous other problems with there software, I said I wouldn't pay and had to do something about it. I learned on my own how to remove viruses. I should never have had to or should they have tried to get more than the $149.00 I was charged. They stink.

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Joanne Goulding
Kemps Creek, AU
Jan 24, 2011 7:33 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have just checked my credit card statement & for the second time I am noticing that Norton hve billed my credit card without my authorisation

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georgine gerritse
, NZ
Apr 27, 2009 6:55 pm EDT

Dear sir. On the 8th April I was charged 59.99 new zealand dollars out of my visa account.

i had canccelled Norton 2 years ago and don't understand why I was billed again.

I spoke to jaganath the analyst and he promissed me that the money would be refundedin 5 or 6 days

I am a pensioner and can't afford this amount any more, that is the reason I canccelled
I would appreciate if you could look into this for me as it has been going on long enough

Thank you for your help and hope my ferund will be back soon

Yours faithfully Georgine Gerritse. georginem@hotmail.com asb bank auckland new zealand

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Barry Albutt
harrogate, GB
Oct 28, 2011 11:01 am EDT

As of 24 october 2011 Norton Annual Renewal have taken £ 44.99 out of my account without prior notice. My reference is [protected]. I do not wish to use your anti virus, and stoped useing it last year and since updated with a new system. I would expect a full refund soonest. I will be taking this complaint up with my bank.

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June Crow
, AU
Feb 20, 2012 2:20 am EST
Verified customer This comment was posted by a verified customer. Learn more

on the 3rd of Feburary an amount of 59.99 was taken from my account for an renewal I already had purchased a 3 year product of nortons from a retailer and was just waiting to install on to my desk top when an automatic renewal occared and I have now paid for a product I will not be using could I please have the amount credited back to me I will wait to hear from you thank you June

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Levi Aaren
, US
Feb 04, 2009 10:23 am EST

I used Norton's free performance check-up, it was Norton's way of saying thanks for purchasing "Norton Internet Security 2009" Little did I know it was only a ploy to sell me something else. Namely "Norton PC Tune up Service" I paid for the service and was given a service number and a phone number to call: [protected] I called and was put on hold for over an hour, I finally gave up.

I wrote an e-mail to symantec: nps@symantec.suth.com I explained my complaint as here and I have had no response. I must also mention that this service is outsourced to who knows where.

So good luck to anyone who buys anything from Symantec.

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Derek Dixon
Redditch, GB
Feb 16, 2012 12:07 am EST

I have attempted to order a two year renewal of my virus protection via Norton's website. The system went in 'order review' for nearly an hour.
On enquiring I was told my order had not progressed but it could be dealt with it over the phone and payment taken.
I now note that my new cover is only for one year not 2.
As I was not advised of this, I request that the cover period to 2 years - note that the cost I have paid for one year is jsut ubder the web site cost (of £64-99)
email contact is derekdixon1000@hotmail.com

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fuggnorton
Missasauga, CA
Jun 06, 2009 8:19 pm EDT

Got a virus that turned off Norton...really not fun seeing "you have turned off your antivirus" when I haven't done ANY such thing. For a yearly rate I would expect some...I don't know...protection? I honestly would have paid a 5er to not have to deal with constant pop-ups and system checks that 'find' and 'fix' the same virus every day. To be completely honest I have never in my life been so infuriated by a product (and I've owned an ASUS product, so that says a lot)

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manda_bstmom595
Denver, US
Jan 24, 2011 10:35 pm EST
Verified customer This comment was posted by a verified customer. Learn more

My boyfriend was told that our computer was moving slow due to an excess of unused files on our computer. He called quest (Our internet provider) to speak with them and to see if they could do anything to help as we are not the best at figuring out computers. Quest transferred us to the norton antivirus call center and told us they could handle this and help us with removing unused files. The representative of norton antivirus was able to get into our computer from their call center and manage the files themselves. Once the rep was finished removing our "unused files" we noticed that he had in fact deleted all of our pictures! Every last one. Birthdays, christmas, vacations etc. All gone. After four hours on this phone call the damage had been done and they offered no help at all to get these files and pictures back. We then gave the computer to the computer guro company and they were able to retrieve all lost files and pictures. This is great. However it cost us $250 and a week of missed work (My boyfriend works from home)! This to me is insane! We have to figure out how to pay $250 due to norton antivirus and their representative! Norton antivirus may have good antivirus software but their representatives are not smart enough to handle computer issues themselves. Never ever allow one of these reps to personally manage your computer and delete anything, you will be sorry!

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goofww
Biloxi, US
Aug 30, 2010 7:52 am EDT

I paid $50 for NAV in 2006. I got three viruses it didnt remove in they first year. Each time I was told that the viruses were lodged in system restore which their product doesnt search so they are not responsible. Therefore they can charge $100 each time to get rid of the viruses. At the end of the year, they automatically charged my account for another year even though I had deleted the main files and installed a free antivirus (Avast!, Spybot and Malware Bytes). They said that since I agreed to be automatically charged and I still had a nub of Norton they were allowed to do it. I showed my bank proof that I had cancelled in writing and the bank took the charge off my card. Not Norton- my bank. Ive been using FREE antivirus since the summer of 2007. My computer runs faster, when I get a virus, I run the antivirus and it cleans it up. Every time. For Free

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sergio munoz peralta
Maidstone, GB
Jun 04, 2011 1:15 pm EDT

Hi there,
Norton has charged me for a renewal of an antivirus that i am not using anymore,
So i want my money back and i want them to delete my credit card details from their database
My name is sergio munoz peralta and my telephone number is [protected]

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Park Villa
Suffolk, GB
Mar 01, 2012 12:01 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I am a UK resident and cancelled my norton annual renewal three years ago .They have total ignored my cancellation and have been charging my credit card of £40 every year . So every time my statement comes in I have to request a dispute form to enable my funds to be reimbursed . This company is ripping people off !
Why can't the law intervene ?

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Gary Wise
Tallmadge, US
Feb 07, 2010 2:01 pm EST

To Whom It May Concern

On Dec.24 2009 I downloaded a free 30 day trial version of the NortonAntivirus. After consulting with my company and finding that I was not authorized to order such a program I cancelled the program. Since in the ad it said that if I cancelled within 30 days there would be no charge I assumed it was taken care of. When I recieved my card statement this month and there was a charge for that for 39.99 and another charge from you for 79.98 I'm confused. Since I did cancel the program in the alotted time please remove the charges from my credit card a.s.a.p. so I can get this mess straightened up with my company.
Thank You in advance for handling this matter,
Gary

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Joe Mann
Porterville, US
Feb 17, 2010 6:36 pm EST

I have not used Norton for almost a year.. Today I find a "Renewel charge" on my credit card statement. I tried calling Norton on my 1 hour comute this morning and was on hold for 54 minutes. As I type this I have been on hold a second time for 65 minutes. THIS IS A JOKE! I have over 2 hours on hold today and still listening to their elevator music! These people need to be fined! If anyone starts a class action lawsuit I am in!

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Jennie Bishop
via Mullumbimby, AU
Nov 16, 2010 12:07 am EST

On the 26/10/2010 Norton has taken an annual renewal amount of $99.99 ref# 180-068-0026GBR. This is not an authorised transaction and I require a refund as soon as possible.