Complaint Rating:

Company information:
Symantic
Pittsfield, Massachusetts
United States
www.norton.com

I ordered Norton Anti-Virus over the internet a year ago. My subscription was not up until january 24th 2008. On january 11th my subscription was renewed with out my knowledge. I was never asked if i wanted my subscription automatically renewed. I never received any notification before the 55.oo dollars was deducted from my bank account. Because of Nortons mistake i bounced checks. Also when i called norton i was put on hold for over two hours and then told it could take up to three days to get the money back in to my account. When i asked to speak to a supervisor i was told, "this office is the final point of contact".