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2.7 526 Reviews

Norton Complaints Summary

219 Resolved
296 Unresolved
Our verdict: Dealing with Norton, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Norton reviews & complaints 526

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Newest Norton reviews & complaints

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12:39 pm EDT
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Norton you charged me twice!!!

I want you to refund my account ! you took out of my Debit card twice for my virus protection! and fraud has called me now ! they have my card on hold!
my order # is and was done online !
[protected] this was a renewal of my Norton Anti virus ~~ I want this refuund done today or I will contact Fraud back ..
during the day I can be reached at my office [protected]
i need to go to my back now and sign papaers !

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5:23 pm EDT
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Norton cancelled but was billed

case #[protected], I downloaded a trail version so that I could get the product on my third P C. On June 24th I cannceled the trail version because I had used my first product key No. I was told that was a way to do it and a credit would be issued. Today I got my bill from visa and it has two billing, one for 131.98 which I owe and will pay, the other was for 114.99 which was to be credited off. Please let me know if I can go ahead and pay the 131.98 and that you will get a credit to my card company this month so I won't be charged interest.
Thanks for your help in this matter.
Rev. Wayne E. Rader

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7:46 pm EDT
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Norton annual renwal

I have recieved a bill on my cridit card for $79.99 for a renewal that i did not autorize please re-inburse me and remove me from your files so it doesn't happen again. number on statement is [protected] GBR. and i didn't recive any messages saying i had been renwed just got billed and i don't even use your product any more and haven't for the last couple of years as there's better products on the market now.
please let me know whats going to happen. my e-mail is [protected]@optusnet.com.au

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1:29 am EDT
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Norton additional bill of 59.99 dlls

Like everybody else I got charged an extra 59.99 dlls when renewed my norton antivirus and wondering if this written complain will do any good to get our money back.

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Sheeyah
, US
Jul 03, 2009 1:36 am EDT

Like everbody else, your problem is that you have Norton. (Seriously, that program slows down your computer.) Complaining about it here won't do anything to resolve the issue, though.

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5:31 pm EDT
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Norton scam

I have paid this company for over a year and they have neglected to work on my file. When contacted, the owner Steve Norton has blown me off for over 7 weeks now. He refuses to call me, email me or offer any type of resolution.

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SayNoToScamArtists
Libertyville, US
Jun 11, 2014 7:38 am EDT

This Steve Norton scam artist is now operating in the Chicago area. He's a car salesman who works with his brother and tried to solicit my wife and I while we were purchasing a vehicle and he saw our credit reports. He lied about several things with our purchase and tells so many stories I have no idea what to believe. He said he is part of a special team that works with the FBI and can have a bankruptcy wiped clean and all our credit restored within months. Is that even possible? When he walked away, his own brother said he is a thief and not to trust or believe anything he says. Strange people those two. He gave me his number, but thanks to this site I wont give it a second thought. How can he get away with doing this to people?

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unsatisfied and pissed
Las Vegas, US
Sep 24, 2009 8:20 pm EDT

STEVE NORTON IS A CON ARTIST! BEWARE HE TAKES YOUR MONEY AND PROMISES YOU THE WORLD! STAY AWAY!

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Thank God for my blessings
, US
Dec 18, 2010 5:42 am EST
Verified customer This comment was posted by a verified customer. Learn more

I paid Steve Norton over $4ooo.oo to repair my credit. I am a victim of identity theft and it has been a nightmare. I also have 5 friends who were on the $12oo.oo down $99.oo a month plan. He came highly recommended. I guess I am so upset about being misled. He made me believe that he was politically connected. He indicated that he was friends with the mayor and judges. Furthermore, Mr. Norton was not completely honest with my case. You live and learn usually the hard way.

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just want to be better
Las Vegas, US
May 03, 2010 4:50 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I paid Steve Norton $ 1, 200.00 up front (RED FLAG) then $ 99.00 per mo. for 1 year to repair a few Neg. statements on on Credit Report. that was NOT to be on there. NOTHING WAS DONE, HE NEVER CALLED, HE DID NOTHING AT ALL BUT TAKE MY MONEY !

IT'S A SCAM - PLEASE STAY AWAY FROM "NORTON CREDIT SERVICES"

http://nortoncreditservices.com

Contact:
AG
FTC
FBI
BBB

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UNHAPPY CUSTOMER123
Las Vegas, US
Sep 17, 2009 6:29 pm EDT

SCAM STAY AWAY! THIS GUY IS A CON ARTIST!

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JamieLynn702
Barstow, US
Aug 10, 2009 9:47 am EDT

I'm afraid I have to STRONGLY agree with Chris, Steve Norton has neglected to call me back, repsond to my emails or any other type of correspondence I have sent him. All phones go straight to voicemail, which I have left several one in fact referring to this very complaint, I have sent emails to ALL empolyees in his "company" all emails come back. I am sorry but a legimate business and an upstanding professional would have c0ntacted me in some way. I'm sorry but the only thing Steve Norton has done without fail for me is take my money.

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Margie1
, US
Aug 05, 2009 2:15 pm EDT

Hello. I STRONGLY disagree. I have been a client of Norton Credit Services and I have never met such a more professional company. I refer all my friends and family to them and they have received results just like I have. Shame on you for slandering Mr. Norton. He is an upstanding very professional considerate person who actually cares about his clients unlike most others. This man has saved my life. I was able to buy a home for myself and my children becuase his company fixed my credit!

ComplaintsBoard
C
10:43 pm EDT
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Norton never installed

Norton Symatec automatically renewed my anti virus for $52.99 on 2/13/09. I was advised I could receive a free upgrade when I was directed to go to their website. However, your company kept giving me a message that I needed the Anti Virus which was confusing me because I was just trying to get the free upgrade. So I bought the Anti Virus for $56.98. When I called Norton, the tech said I could not install this because it would mess up my computer so she said not to install it and helped me removed it. Who do I contact for a refund? I feel that your company has taken advantage me and feel like I've been ripped off!

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petrin
Salem, US
Oct 18, 2009 12:26 pm EDT

my laptop came with a 60 day trial of norton virus and was asked to enter my info to hold when the trial was expired. It said I wouldnt be billed until my trial was up and I just checked my account and the funds of 49.99 are taken. I really need the money back. how do I get a hold of someone?

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Velma Jones
Dumfries, US
Feb 26, 2009 5:40 pm EST

virus protection charged to my debit card that I didn't order. Please reverse charge as I will be filing a dispute first thing in the morning.

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Ralph W. Barr
,
Aug 22, 2008 1:37 pm EDT

All I wanted was to renew my Virus program and I do not want the www.myord.commn program or what ever it is. Just to renew my Norton Virus Program. I would like to cancel it and send me a refund for $129.98 less what I owe for the Norton Virus Program.

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oelent
Lebanon, US
May 11, 2009 4:21 pm EDT

I DIDNOT APROVE THE CHARGE TO MY ACCOUNT

ComplaintsBoard
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1:52 am EDT
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Norton didn't order this

I just bought a computer from Best Buy and I had them tweak it for me so it runs faster in Alaska. My daughter bought a computer in Pittsburgh Pa the day before and bought Norton 360 software. Well I went on to download a trial version which it stated to me that if I cancel it before 30 days I would get my money back. It was just a trial version. Well as soon as I put it on but I never downloaded it to my computer my daughter called me up and told me what she had done. Well the very next day I canceled the subscription and got a confirmation notice in my email saying that I canceled it and was supposed to get my money back but ended up they still charged me and I didn't get any credit on my account for it. So what is going on. Is Norton hurting that much that you guys are robbing people of their money. This all seems like a huge scam. I do have Norton 360 3.0 on my computer but its from my daughters disk that she bought. It has 3 uses out of it. So I would like to have my account credit back for the $69.98 that was taken out. 06/23/2009 DEBIT C&C DRI*SYMANTEC MYORD.COM/SYM MN $69.98 This is what I see on my account.
Dear Gerald Altman,

We have recently cancelled the following subscription.
Subscription Details:
Original Order ID: [protected]
Order Date: Jun 21, 2009 1:52:01 PM
Product Name Subscription Date Expiration Date Amount
Norton 360 Version 3.0 Upgrade 06/21/2009 07/21/2009 $59.99
Extended Download Service 06/21/2009 07/21/2009 $25.99
Norton 360 Version 3.0-30 Day Opt-out Trialware 06/21/2009 07/21/2009 $74.99

Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Sincerely,
Norton Support
www.symantecstore.com
So what is going on my account is being charged but you guys sent me a receipt showing you canceled it.
Gerald Altman email address gerald.[protected]@verizon.net

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6:03 am EDT
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Norton credit card being charged after I cancelled the renewal

My credit card was charged even though I did an online cancellation of the annual renewal on the 9th April 2009. My credit card (name Alfred Terence Armstrong) was charged on the 30th April 2009, reference number [protected] GBR. Please refund my credit card the amount debited of $79.99 and cancel my subscription.

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Evelyn Tan
, US
Nov 26, 2015 5:56 am EST

My credit card HSBC Visa was charged RM 159.90 even though I did an online cancellation of the annual renewal on the 26th Nov 2015. My credit card (name EVELYN TAN AH WAH) was charged on the same day.
The reason of cancellation due to my payment was 3 years in RM 159.90 stead the view detail show 1 year and charging was RM 169.90. Is that something gone wrong in your system.
Please refund my credit card the amount debited of RM 159.90 and cancel my subscription. Please get this done.
Looking forwards to your reply asap.

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AnthonyAAAAAA
, AU
Dec 04, 2010 10:12 pm EST

I don't use nortons any more and have not for some time, but yet my credit card was charged without my authority.

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Winkler Charles
, CH
Dec 08, 2009 5:40 am EST

Bonjour,
J'ai désactivé depuis déjà 6 mois L'anti-virus Norton. Je n'emploie plus cet anti-virus.
Vous avez prélevé sans mon autorisation le montant de 52, 17 euros à l'aide du numéro de ma carte de crédit le 14.11.09/16.11.09.
Je ne suis pas d'accord avec cette façon de procéder et je vous prierais de me rembourser ces 52, 17 euros dans les 14 jours sur ma carte de crédit, sans quoi, je devrai porter plainte.
No de transaction : [protected].
Merci de faire le nécessaire et de supprimer l'inscription, ainsi que mon numéro de carte de crédit.
Salutations.
Charles Winkler

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N
7:23 am EDT
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Norton keep pop up while I am watching film online

norton product keep pop up while i am watching film online.Can you please stop this to happen again to my pc(apple mac)
Thanks.

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Update by nguyen huyen vu
Jun 07, 2009 12:24 pm EDT

no it is not a new computer, i have had it for nearly year now.
the message is like advertising norton product 2009 for sell.
last year i have bought norton antivirus for my apple mac, but i have been told that i do not need any antivirus for mac.
that why i do not want to buy it again this year, but however i do not think this is a case of norton pop up while i am watching film online. can you please help?because i am so annoy with this.

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JGraceyStinson
Orillia, CA
Jun 07, 2009 12:42 pm EDT

If you don't want it, then uninstall all the Norton products on your computer.

First thing to do is run the uninstall and see if that stops it.

If it doesn't, you might need to download the Norton Removal Tool afterwards - you can download it here for free http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039.

DO NOT RUN THAT TOOL UNLESS THE FIRST UNINSTALL DOESN'T SOLVE THE PROBLEM.

I

JGraceyStinson
JGraceyStinson
Orillia, CA
Jun 07, 2009 11:06 am EDT

A few questions:

1) Is this a new computer?

2) When Norton "pops up" what is the message?

ComplaintsBoard
F
10:14 am EDT
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Norton charged twice for update

I have had a great deal of trouble installing the Norton Anti Virus 360 and have now been charged two amounts on my Credit Card. My emails have been returned.

On my bank statement it shows DRI Symantec Generic www.myord.com have been paid $52.84 on 26/5/09 and $50.93 on 30/5/09. I understood that I was to be charged $49.99 as I only required one Norton Anti Virus. I have attempted to contact them but without success. Could you please advise me as to what I should do next. Thank you

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John
,
Nov 14, 2008 3:15 pm EST

Norton AntiVirus automatically billed my debit card without authorization from me and I don't use the antivirus anymore. How can I get my money back?

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Garie Brownrigg
,
Sep 23, 2008 10:26 pm EDT

In August 20 I was billed two times for a Norton product when I only downloaded one on my computer. I had begun the process of downloading and had given my credit card information when I was disconnected. I then got back on line and tried it again. This time everything worked and Norton was downloaded onto my computer. When I received my bill the other day I had been charged twice for the cost of $89.98 instead of only one Norton charge.

Please fix this and take the additional charge off of my credit card.

Thank you,

Garie Jean Brownrigg

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naomiprevo
Beavercreek, US
Feb 08, 2009 9:54 am EST

ordered upgrade did not download could not it was stopped by my computer...now charge is pending on my account 49.99 please take off or refund...

ComplaintsBoard
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4:12 pm EDT
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Norton "free" upgrade not free at all

I bought Norton 360 2.0 in March of this year. I installed the software, registered it with Symantec, and it was working and doing its job just fine. I had received several updates to the software (as expected for virus recognition, etc).

Last month I received an email from Symantec offering a "free upgrade" to Norton 360 3.0. The advestisement emphasized that since I was a registered license holder, I was eligible for free software upgrades.

My assumption was that I would get the "free upgrade" and when the year on the license I purchased expired Symantec would bill me for the next license. Obviously, I was mistaken. The upgrade install eliminated my Norton 360 2.0 software and installed Norton 360 3.0 on a thirty day trial basis, and asked me if I wanted to purchase a new software key to keep Norton 360 3.0 working.

This certainly was deceptive advertizing. It isn't free when you have to buy a new software key. I wrote directly back to Symantec by email complaining about this practice and have not heard a thing from them since. I will reinstall the Norton 360 2.0 on my laptop, but once the license expires you can be assured I will find some other security software for my computer and it will not be Symantec.

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CKSmith
Walnut, US
Sep 18, 2011 1:11 am EDT

I'm sorry, AVG Free virus protection is free and the AVG Free PC repair (optional) is free for 24 hours and then you have to purchase it.

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CKSmith
Walnut, US
Sep 18, 2011 12:41 am EDT

AVG Free is only free for 24 hours and then you have to purchase it.

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Don
San Diego, US
Jun 01, 2009 4:34 pm EDT

Norton used to be a good company. Now Norton comes pre-installed on nearly every computer with a 'Trial Version' and when it expires, you are unprotected. I repair computers for a living and I truly believe Norton is awful software. It is ineffective as protection and deceiving for unknowing PC users.

I remove Norton's 360 Trial Version on 90% of the newer PCs I repair because the PC is infected with viruses/spyware.

If you currently have Norton installed, I recommend browsing to google and typing in 'Avast Home' or 'AVG Free' for solid free Virus protection then uninstall Norton(free for home use only, businesses must pay for the software).

Great free spyware scanners include 'MBAM' by Malwarebytes, 'Spybot' by Safer Networking, and 'SuperAntiSpyware' -all free for home use.

Free software does not mean it isn't good, it just means that you are using a free version of paid software or they make money from donations.

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1:06 pm EDT
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Norton visa charge

Hi have had a eduction from from Visa account for $99.99 New Zeland dollars under the title of Norton Annual Renewal, charge code [protected].

I have not used any Norton Products for well over 18 months and am very concerned that this money has been deducted by your company.

Please reply to this complaint to my e-mail address at [protected]@gmail.com

Shane

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2:15 pm EDT
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Norton fraudulent billing

I found Norton's Anti Virus to be inadequate, so I switched to another company. In the meantime, Norton has continued to automatically bill my checking account event without my authorization. Every year, they bill my account. Every year I ask the bank to reverse the charge. Every year I call Norton and they promise not to do it again.

I believe that Norton is running a fraudulent billing scam.

Does anyone know what governmental agency will handle this matter in California?

Sounds like a class action lawsuit for some attorney.

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gail kostolansky
toms river, US
Dec 06, 2008 7:02 pm EST

Received Norton anti virus renewal for a computer that no longer works at my new home address. The renewal is unauthorized and must be illegal to bill former customers for computer software services for a non existent computer.

Sincerely,

Gail Kostolansky

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P.K.pattnaik
, IN
Jun 14, 2009 2:43 pm EDT

CON CONSUMER AND GET RICH

many anti virus companies are making their own virus and and sending them through hackers. And later on they cure it with their package. Some companies all and sudden stop updating. When the customer reports about this their agent comes and tells you that due to some defect in computer it has been corrupted. So you have to go for the new version by paying an inflated amount.There are companies who do not have the annual renewal system. But their marketing partners charge annual renewal fees which is against the basic principles of the mother company. The after sale service of most Anti-virus companies specially in India is simply disastrous.
There is no corporate ethics, swindling is the basic agenda. There has to be some regulatory authority to monitor these unethical and criminal practices. In my view the company against whom a defined number of customer complains are lodged and the company does not respond to that WWW/GOOGLE/YAHOO /NETSCAPE should ban them remove them under the charge of unethical commercial practices
P.K.Pattnaik
prabir_pglaw@yahoo.co.in

ComplaintsBoard
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12:07 am EDT
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Norton unauthorized chagres

04/23/2017 check card dri*reg.net - h
([protected]) $2.00
04/23/2017 check card dri*reg.net - h
([protected]) $2.00
04/23/2017 check card dri*reg.net - h
([protected]) $1.97
Totals $0.00 $5.97

I have been charged $49.99 for norton inrernet security, which was authorized. but, the 4 smaller charges were not authorized. please refund the 4 smaller charges. do not send any more charges to my bank account

Ron fountain [protected]

S07-free checking
Expiration date type description deposit withdrawal
04/23/2017 check card dri*reg.net - h
([protected]) $2.00
04/23/2017 check card dri*reg.net - h
([protected]) $2.00
04/23/2017 check card dri*reg.net - h
([protected]) $1.97
Totals $0.00 $5.97 account history: [protected]-s07 - free checking available $485.83
Cleared date: all last 30 days last 60 days last 90 days last 120 days

> show advanced search

S07-free checking
Expiration date type description deposit withdrawal
04/23/2017 check card dri*reg.net - h
([protected]) $2.00
04/23/2017 check card dri*reg.net - h
([protected]) $2.00
04/23/2017 check card dri*reg.net - h
([protected]) $1.97
Totals $0.00 $5.97

The above table contains the following types of transactions:

Atm, checkcard or credit card pre-authorizations, which will hold funds until the expiration date indicated.
Deposits which have not been verified yet or which have a hold. the hold will be released on the date indicated.

Printer friendly

Dri*symantec hp cpc www.myord.com mn 04/22/09% card 16 #4807 $49.99
04/22/2017 card - withdrawal

Dri*8004974988seosup [protected] mn 04/18/09% card 16 #4807 $2.95

The above table contains the following types of transactions:

Atm, checkcard or credit card pre-authorizations, which will hold funds until the expiration date indicated.
Deposits which have not been verified yet or which have a hold. the hold will be released on the date indicated.

Printer friendly

Dri*symantec hp cpc www.myord.com mn 04/22/09% card 16 #4807 $49.99
04/22/2017 card - withdrawal

> show advanced search

S07-free checking
Expiration date type description deposit withdrawal
04/23/2017 check card dri*reg.net - h
([protected]) $2.00
04/23/2017 check card dri*reg.net - h
([protected]) $2.00
04/23/2017 check card dri*reg.net - h
([protected]) $1.97
Totals $0.00 $5.97

The above table contains the following types of transactions:

Atm, checkcard or credit card pre-authorizations, which will hold funds until the expiration date indicated.
Deposits which have not been verified yet or which have a hold. the hold will be released on the date indicated.

Printer friendly

Dri*symantec hp cpc www.myord.com mn 04/22/09% card 16 #4807 $49.99 $503.06
04/22/2017 card - withdrawal

04/19/2017 card - withdrawal

Dri*8004974988seosup [protected] mn 04/18/09% card 16 #4807 $2.95

Dri*8004974988seosup [protected] mn 04/18/09% card 16 #4807 $2.95

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barbara allcock
,
Apr 01, 2008 5:44 am EDT

Product Key: JMC87-8HFVK-TPKFD-QJ3YY-R2238
I am the victim of a computer hacker, who has interfered with my emails, sent mails on my behalf, and caused me to delete this Norton from my system. I have evidence that ianallcock@hotmail.com has sent emails purporting to be sent by me.He has also used casachumco@hotmail.com to collect mail.(note the CHUMCO).Ian has been throughly dishonest, he gave me the disc, knowing at some point he could carry out his subversve activities.I am shocked beyound belief, as he is my son.Surely, he has broken the law, I never had an inkling until days ago, that he had indulged in this terrible intrusion onto his parents pc.What, if anything, can be done to stop him again with anyone else.

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Donna H. Todd
Rockvale, US
Feb 26, 2009 11:54 am EST

Decided to update the security package with them. I was online to do this with representative. He remoted to my laptop to help me. It took almost 45 minutes. Once it was done, I stayed online for 30 min and shut it down. When I went online again, I couldn't even sign back on. Now, I can't sign on to the website to cancel the whole thing. It's already cost me $75 for the service and none of my emails are getti g through. norton has already charged my account for $49.95 for screwing up my computer. Can anything be done to get my money back?

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Valentine14
Tadcaster, GB
Jun 21, 2010 6:09 am EDT

I am trying to get hold of Norton Security for a refund of money they took out of my account for internet security, I am already secured with Kaspersky and am very satisfied, I do not want Norton nor have I asked for it, I can not seem to get anywhere and can not find any contact details, all the details I get seem to be dead ends, I wonder if you can help me with this problem, looking at your site I see a lot of people have the same problem, surely this should not be alowed.

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gibbo1991
Liskeard, GB
Jul 06, 2010 9:55 am EDT
Verified customer This comment was posted by a verified customer. Learn more

i bought my laptop, a fujitsu, which had norton pre installed on a trial basis which has now expired each time i try to uninstall it my laptop crashes and i have to restore it which brings back norton. i have downloaded, from the internet, the uninstallation software but the problem persists. i dont want norton on my computer but my prefered security software will not load while norton is in place . i need a solution to my problem, there must be a way to remove it

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LilyBB
Alexandria, US
Dec 09, 2009 9:50 am EST

I paid $49.99 for my Norton Internet Security extension key on Sept 21, 2017 and was out of the country until mid'November. I was surprised to get warnings that my Norton program was not activated. I called to find out why and after talking to a technician he fixed whatever, apologysed and said that I would not be charged, since the fault had been theirs. Now I found a charge of $74.99 posted to my account on Nov 20. If charge is not withdrawn, I'll contest it. L.B.B

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RJ T
Tacoma, US
Sep 05, 2012 4:13 am EDT

I had a Trojan invasion and was referred by Norton to PC care for resolution of the problem, which took around 4 hours
I had a second invasion that was resolved by PC care
I had a third invasion by a registry bug that left me with a black screen and had to take the computer to the geek squad for resolution. Because of 3 invasions in such a short period of time, with two of them occurring after paying the Norton recommended PC care - including the one that completely decommissioned my computer, I have changed my computer security protection to the geek squad and Kaspersky. I would like a way to get financial satisfaction from the foreign based PC care company of the $300 paid for a multi year protection plan or for the period of my Norton subscription that will not be used and was paid for, because of the reasons listed above. This was a major disappointment, after being a loyal Norton customer for many years. Reply requested, but honestly not expected with the unexpected poor protection rendered to me over the last few months.

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Eldyth Walker
,
Feb 23, 2008 12:14 am EST

Be advised that my Norton Internet Security was renewed on January 25, 2017, under order number [protected]. On viewing my Visa statement received today this program was automatically renewed on February 7, 2017. I have been double billed for this program. It would be appreciated if you would credit the automatic renewal that is on my Visa account immediately. I did not authorize for this automatic renewal especially to be charged to my Visa account. Please advise as to what action has been taken in solving this problem.
c99cc

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Sharon LGM
La Mesa, US
Jun 18, 2011 6:40 pm EDT

I purchased Norton Internet security in June 2017. I submitted my rebate paperwork and received a debit card for $30 that was supposed to work anywhere. After trying to use the card at the gas station, grocery store, on the internet, etc., I gave up. I planned to use it to renew my Norton subscription in 2017. My attempt to use the debit rebate card failed as Norton does not allow 2 forms of payment for 1 product. The outsourced tec suggested I purchase something for $30 or less. I explained that I did not want to purchase anything else. He gave me a number for the rebate center which did not work. I then called the number on the back of the card. I was told the card only worked for purchases of $30 or less and my current balance was only $12 as there was a $3 monthly maintenance fee. The rebate clerk also referred that I was stupid as not to have known about this as it was spelled out in the pamplet sent with the card (in microscopic fine print). So, after years of using Norton products, I am bidding them farewell. What a ripoff!

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Robert LL
Saint John, CA
Apr 19, 2010 3:52 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I bought Norton Internet Security under the pretense that this rip off company would rebate me $40. I was scammed... as they told me that my UPC was missing from the envelope. It was not ! I thought something like this may happen so I scanned all documents included in my envelope to them including the UPC. They told me it was not in the envelope and the scan of the UPC was not good enough. What is the alternative?
This is a flat out scam and would like to know how many others they have scammed?
Do not buy anything from this company...with blatant scamming methods like this can you really trust and feel safe with any of their their products?

Robert L

TheldrakisCS
TheldrakisCS
, US
Jul 23, 2015 11:41 am EDT
Verified customer This comment was posted by a verified customer. Learn more

@ OP
You mention you have a subscription with them.
You do know that there is a setting in your norton account that reads "auto renew subscription".
the fact that they billed you means in the past you had norton and Failed to unsubscribe before switching to Kaspersky.
this is only based on what your telling us.

as for contacting them if you go to the norton site and select your region then you can find in contact us their contact information.
infact here i went to the norton site to find the information. https://support.norton.com/sp/en/us/home/current/info

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Norton charged my account without providing me download access via e-mail

I bought Norton Internet Security online, but I was not sent a a download access via my e-mail as has been the practice. My account was charged without my having the software download.

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matty123
st annes, GB
Oct 03, 2013 3:56 am EDT

norton are ###ing disgusting they charged me 70 quid on automatic renewal . absolute ###, 70 ###ing quid i cant afford . i did not know i was entered into automatic renewal, ###ing wankers norton are thiefs crooks and need ###ing blowing up . you ###ing waste of time ###s. hope the greedy ### at the top of norton get shot by terrorist, why only our goverment allow the british to get ripped of bent over and shagged, ive emailed norton 4 emails everytime ignored . yep you robbed me got my money now i can ### of, . i wonder if i go to pc world and put an axe through all the norton security, get arrested, make the paper, the it may get looked at, the ###ing extreams we have to go to to not get ripped off is a joke . lotto doubled, gas electric hiked up im on a water metre we are a family of six we work and still cant afford to live . so we dont need theese tossers at norton robbing us again,

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M. Swanlund
, US
Apr 15, 2011 5:39 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I purchased Norton Security on the Internet and received nothing. Is this a scam or what?

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Norton constantly fixing norton / slow updates don't work

I am fed up with Norton 360. I bourght this product in January with a new laptop with Windows Vista on. Since then I have been through support technicians 4 times for the following reasons:
Updates won't complete
Emails not covered by virus protection
It has been uninstalled and reinstalled every time. Now it keeps taking me out of the internet.
Each time I switch on the laptop I am not sure what I am going to be faced with.
Can someone please help now or else I am going to uninstall the product and get another anti-virus programme.

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Norton product does not do what it is supposed to do

So I bought Norton AntiVirus 2009 to prevent virus' to protect my computers. A month or so in to using the product I found out that Norton AntiVirus missed a virus definition. So I tried to update the virus definitions manually. Couldn't do it. So I contacted Norton's chat room. Below is their response. Essentially, they said they could fix the problem for $99.99. Unbelieveable, I only paid $79.99 for the software to begin with, and now they want to charge me more. Below is the "chat" conversation I had with them.

I WILL NOT BE PURCHASING THEIR PRODUCT ANYMORE FOR MY HOME. I WILL ALSO TELL ALL OF MY FRIENDS & FAMILY NOT TO USE NORTON. IN ADDITION, I WILL ASK MY HUSBAND TO HAVE HIS COMPANY TO USE ANOTHER SOFTWARE.

Status Analyst Shrenitha is here to assist you. Issue: ced_8921_229 End Session ~Mrs. colleen has entered room.

Ravi kishore has entered room.

Ravi kishore(Mon Apr 20 22:36:18 PDT 2009)>May I address you as "colleen "?

~Mrs. colleen (Mon Apr 20 22:37:31 PDT 2009)>yes

Ravi kishore(Mon Apr 20 22:37:36 PDT 2009)>Hi Colleen I see that you're having problems with the error message 8921, 229. Is it right?

~Mrs. colleen (Mon Apr 20 22:38:38 PDT 2009)>I don't know what the error message is but I haven't been able to update my virus definitions for over 20 days. I have a virus in my system that Norton cannot remove. Help!

~Mrs. colleen (Mon Apr 20 22:38:42 PDT 2009)>Please

Ravi kishore(Mon Apr 20 22:39:06 PDT 2009)>Okay not an issue I will do my level best to resolve this issue.

~Mrs. colleen (Mon Apr 20 22:39:18 PDT 2009)>thank you.

Ravi kishore(Mon Apr 20 22:40:09 PDT 2009)>As you suspect that there is a Virus on your machine, I am going to escalate this case to the Virus department . Is that Okay with you?

~Mrs. colleen (Mon Apr 20 22:40:23 PDT 2009)>yes

Ravi kishore(Mon Apr 20 22:40:34 PDT 2009)>Thank you.

Ravi kishore(Mon Apr 20 22:41:07 PDT 2009)>Please wait, while the issue is escalated to another analyst.

Ravi kishore has left room.

Shrenitha has entered room.

Shrenitha(Mon Apr 20 22:44:25 PDT 2009)>Welcome to NortonLive Spyware & Virus Removal Service.

Is this the first time you are contacting us?

~Mrs. colleen (Mon Apr 20 22:44:38 PDT 2009)>no

Shrenitha(Mon Apr 20 22:45:05 PDT 2009)>May I have your Priority ID please?

~Mrs. colleen (Mon Apr 20 22:45:38 PDT 2009)>Is that this number 260534?

Shrenitha(Mon Apr 20 22:46:26 PDT 2009)>Colleen, It is alright.

Shrenitha(Mon Apr 20 22:46:38 PDT 2009)>Please tell me which country you are connected from.

~Mrs. colleen (Mon Apr 20 22:47:17 PDT 2009)>The United States of America.

Shrenitha(Mon Apr 20 22:47:26 PDT 2009)>Please confirm your email address is *********@aol.com and direct phone number is 858-***-**** . Is that correct?

~Mrs. colleen (Mon Apr 20 22:48:18 PDT 2009)>I am on my husbands cell right now 858-***-****. My cell battery just died. Everything else is correct.

Shrenitha(Mon Apr 20 22:48:47 PDT 2009)>Are you using a Norton product on your computer? Norton 360, Norton Antivirus, Norton Internet Security, etc? If so, which Norton product are you using and what version/year is it?

~Mrs. colleen (Mon Apr 20 22:50:10 PDT 2009)>Norton AntiVirus 2009 v 16.2.0.7

Shrenitha(Mon Apr 20 22:50:25 PDT 2009)>Your Priority ID is [protected]. Please note down your Priority ID. If you need to contact us in the future about this issue, you can provide your Priority ID to the chat agent or enter it if you call. This will expedite our handling of your case.

~Mrs. colleen (Mon Apr 20 22:50:42 PDT 2009)>k

Shrenitha(Mon Apr 20 22:51:52 PDT 2009)>As I understand from your issue description, you suspect your computer is infected . Is that correct?

~Mrs. colleen (Mon Apr 20 22:52:09 PDT 2009)>yes

Shrenitha(Mon Apr 20 22:53:12 PDT 2009)>How long have you been facing this issue ?

~Mrs. colleen (Mon Apr 20 22:54:10 PDT 2009)>for 20 + days

Shrenitha(Mon Apr 20 22:54:26 PDT 2009)>Have you downloaded any free software, animation, free music, movies etc from the internet recently?

~Mrs. colleen (Mon Apr 20 22:54:32 PDT 2009)>I cannot update my virus definitions

~Mrs. colleen (Mon Apr 20 22:54:45 PDT 2009)>no

~Mrs. colleen (Mon Apr 20 22:55:08 PDT 2009)>I have daughters though. Who knows what they have dont.

~Mrs. colleen (Mon Apr 20 22:55:10 PDT 2009)>done

Shrenitha(Mon Apr 20 22:55:47 PDT 2009)>Do you get any pop ups that prompt you to download antivirus or other protection software?

~Mrs. colleen (Mon Apr 20 22:56:05 PDT 2009)>not that I recall

Shrenitha(Mon Apr 20 22:56:22 PDT 2009)>Are you getting any alert messages like "Virus Alert", "Your Computer is infected", "Security Alert" etc?

~Mrs. colleen (Mon Apr 20 22:56:40 PDT 2009)>yes

~Mrs. colleen (Mon Apr 20 22:56:52 PDT 2009)>but it can't remove it.

Shrenitha(Mon Apr 20 22:57:59 PDT 2009)>Would you be able to give me the exact virus name ?

~Mrs. colleen (Mon Apr 20 22:58:36 PDT 2009)>I don't recall. I am running the scan right now.

Shrenitha(Mon Apr 20 23:00:23 PDT 2009)>Collare you getting re-direcred to random websites while browsing ?

~Mrs. colleen (Mon Apr 20 23:00:37 PDT 2009)>no

Shrenitha(Mon Apr 20 23:00:57 PDT 2009)>Did you observe any other suspicious behavior on your computer that indicates a possible infection?

~Mrs. colleen (Mon Apr 20 23:01:09 PDT 2009)>No

Shrenitha(Mon Apr 20 23:03:28 PDT 2009)>Have you run a scan using the latest updated Norton Antivirus software, and did it find any threats on the computer?

Shrenitha(Mon Apr 20 23:05:25 PDT 2009)>From the description you provided, we are unable to determine conclusively whether your issue is related to a virus/malware or not. To take the diagnosis and potential removal any further we would need to engage a specialist technician to personally access your PC. This specialist will directly investigate whether you have a virus or malware, identify the threat and the appropriate means to remove the threat, and remove the threat. There is a fee for this premium service. Would you like to proceed.

Shrenitha(Mon Apr 20 23:09:21 PDT 2009)>Are you with me?

~Mrs. colleen (Mon Apr 20 23:10:22 PDT 2009)>Yes

~Mrs. colleen (Mon Apr 20 23:10:35 PDT 2009)>Yesterday they didn't mention a fee

~Mrs. colleen (Mon Apr 20 23:12:08 PDT 2009)>I don't feel that I am getting the support I paid for. I know I have a problem. I have a problem because Norton missed the virus. If Norton had been doing the job it was supposed to be doing, I wouldn't be in this fix.

Shrenitha(Mon Apr 20 23:13:11 PDT 2009)>Colleen, let me explain.

~Mrs. colleen (Mon Apr 20 23:13:17 PDT 2009)>Why didn't Norton catch the virus.

~Mrs. colleen (Mon Apr 20 23:13:22 PDT 2009)>>

~Mrs. colleen (Mon Apr 20 23:13:24 PDT 2009)>?

Shrenitha(Mon Apr 20 23:13:23 PDT 2009)>There are several possible reasons for this:-
1. The infected file is active on your computer;
2. It is "embedded" into your browser (such as an Add-on) or into some other running software/application;
3. The infected file has "assumed" system file status/rights and hence it cannot be deleted simply.

Shrenitha(Mon Apr 20 23:13:25 PDT 2009)>Your Norton software attempts to override these; however it is not always possible, since we adhere to various software standards, some of which can only be set by the Operating System.

These are possible reasons, but the actual reason will only be known once a detailed diagnosis is completed.

~Mrs. colleen (Mon Apr 20 23:15:11 PDT 2009)>What is the point of buying the Anti-Virus if the software doesn't do it's job? And now you want to charge me for something it missed?

~Mrs. colleen (Mon Apr 20 23:16:44 PDT 2009)>So if I pay extra today and then Norton misses another virus tomorrow, am I supposed to pay again tomorrow?

~Mrs. colleen (Mon Apr 20 23:16:59 PDT 2009)>And again the next day and the next?

~Mrs. colleen (Mon Apr 20 23:17:12 PDT 2009)>Come on...

Shrenitha(Mon Apr 20 23:17:40 PDT 2009)>Norton is protecting you from tens of thousands of existing malwares and from the hundreds of new threats released every single day. It provides among the best security that is available for your computer.

Shrenitha(Mon Apr 20 23:17:49 PDT 2009)>This particular infection could have been caused while subscribing or downloading from free websites or when you download/transfer files such as movies, songs, screensavers, games, etc. from other computers, such as in a P2P system, or from insecure websites.

Shrenitha(Mon Apr 20 23:17:50 PDT 2009)>Normally when you download something, it will ask for your permission to open/install, and accept the license agreement.

When you do so, being the administrator/final authority of the computer you are potentially authorizing an override of the security restrictions in place.

~Mrs. colleen (Mon Apr 20 23:18:44 PDT 2009)>And as an average user, how am I supposed to know what can and can't be downloaded?

~Mrs. colleen (Mon Apr 20 23:19:07 PDT 2009)>Isn't that the job of Norton Anti-Virus?

~Mrs. colleen (Mon Apr 20 23:19:21 PDT 2009)>Isn't that what updates are for?

~Mrs. colleen (Mon Apr 20 23:20:24 PDT 2009)>Every day the virus' are ever changing.

~Mrs. colleen (Mon Apr 20 23:20:34 PDT 2009)>That is why I bought this.

Shrenitha(Mon Apr 20 23:21:07 PDT 2009)> Colleen, there is a fixed fee for this premium service.

Shrenitha(Mon Apr 20 23:21:13 PDT 2009)>When you purchase the product, the cost of the product is for software, updates to the software and for virus definitions. There is an additional charge for value added services.

~Mrs. colleen (Mon Apr 20 23:21:56 PDT 2009)>IT CAN'T BE UPDATED!

Shrenitha(Mon Apr 20 23:22:48 PDT 2009)>This might be due to a possible infection in your computer.

Shrenitha(Mon Apr 20 23:25:00 PDT 2009)>To take the diagnosis and potential removal any further we would need to engage a specialist technician to personally access your PC. This specialist will directly investigate whether you have a virus or malware, identify the threat and the appropriate means to remove the threat, and remove the threat. There is a fee for this premium service.

Shrenitha(Mon Apr 20 23:25:12 PDT 2009)>The Consultation fee is US $99.99.

Shrenitha(Mon Apr 20 23:25:17 PDT 2009)>We guarantee to identify any threats that may be on your system. Once we have found them, we will remove them. In addition we guarantee our work for a period of 7 days from today should you experience any reoccurrence.

~Mrs. colleen (Mon Apr 20 23:25:52 PDT 2009)>Back to my previous question. Let's say you fix this today. Then the next day a different virus is missed by Norton. Do I have to pay for "value added services" again? Listen. I know you have a job to do. You are supposed to probably try to sell "value added services". You probably get a commission from the service. I am just telling you that twenty one days ago Norton was updating and I didn't have any virus on my computer. Now I do since Norton didn't update.

~Mrs. colleen (Mon Apr 20 23:26:37 PDT 2009)>$99.99 is more that the cost of the original software!

Shrenitha(Mon Apr 20 23:27:40 PDT 2009)>The technicians do a complete diagnosis of your computer, and if there are malware/threats then they remove them. If required and if your system permits, they connect to your computer remotely, and do all this for you directly. They ensure that any malwares/threats present on the computer are removed.

Shrenitha(Mon Apr 20 23:28:05 PDT 2009)>Once we have found them, we will remove them. In addition we guarantee our work for a period of 7 days from today should you experience any reoccurrence.

~Mrs. colleen (Mon Apr 20 23:30:00 PDT 2009)>Is this the only way I can get help through your company? We already tried to do this with Shreekumar and Preethika.

~Mrs. colleen (Mon Apr 20 23:30:29 PDT 2009)>Is there another way to resolve this without paying an addtional fee?

~Mrs. colleen (Mon Apr 20 23:30:45 PDT 2009)>the fee is more than the original cost of the software.

Shrenitha(Mon Apr 20 23:31:19 PDT 2009)>Colleen, Norton provides free online support that has 'step by step instructions' to remove the threats from your computer.

The free online support is available to you at http://securityresponse.symantec.com.

Type in the relevant threat name in the search box to view the relevant instructions.

Shrenitha(Mon Apr 20 23:32:37 PDT 2009)>Is there anything else I can help you with?

~Mrs. colleen (Mon Apr 20 23:33:26 PDT 2009)>Nope.

Shrenitha(Mon Apr 20 23:33:40 PDT 2009)>If you need to contact NortonLive Spyware & Virus Removal Service again please visit http://www.symantec.com/vremoval

It has been pleasure assisting you. Thank you for choosing Norton. Have a great day.

~Mrs. colleen (Mon Apr 20 23:34:01 PDT 2009)>Wish I could say the same.

And there you have it folks! Another great day of dealing with a company that doesn't support their broken software. They don't backup their product. You see, if they were to fix it today and then if it didn't work again in 8 days, I would have to pay another $99.99 to get them to remove the virus again. What a sham!

If you are interested there are other companies that have anti-virus software that works.

AVG
McAfee
Kaspersky
Spyware Doctor
PC Tools
ThreatFire Anti Virus
TrendMicro

NEVER USE SYMANTIC / NORTON ANTIVIRUS AGAIN - BETTER YET, MY NEXT COMPUTER WILL BE A MAC

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Tony Lujan
,
Nov 10, 2008 4:47 pm EST

Signed on for free update for 2009. I couldn't download the product. After working with "it" for two days, I called a technician to help me. He couldn't download it either. I then paid for the 2009 program figuring that if I paid, the download would be successful. It was not so then we called wherever it is you people are and still could not resolve the issue. After, over one week, since Norton erased my 2008 Antivirus, I have no virus protection. I am requesting that you credit my Mastercard for the amout of $48.98 that I paid on October 31, 2008. Thank you, Tony

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Ray H. Buell
Minot, US
Feb 09, 2009 2:33 pm EST

I purchased Norton Antivirus 2009 on 2/8/2009
which did not download so I am without "Protection"

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every_1999
Winona, US
Sep 03, 2009 7:33 pm EDT

I only wanted one Norton antivirus 2009 and i have been billed for two of them. I also have not received anything in the mail. I got a 15 day trial version downloaded online. I have not gotten anything else.

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Warren Levy
Villa Park, US
Jun 05, 2009 7:00 pm EDT

This software was loaded on-line on 5-7-09. Immediately, my PC operations, namely Internet log-on, log-off, etc., slowed to a snails pace. I had to have the operating system reconfigured by an advanced computer consultant, IMW in Orange, CA.

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JB
,
Nov 20, 2008 12:50 am EST

I was informed to renew. I did, order#[protected], however when trying to download or activate I am asked for a renewal code. I don't have a renewal code. It's not in the e-mail I received although I am led to beleive it is? please help.

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Shahmard Yawar
San Diego, US
Mar 08, 2010 5:51 am EST

Not up grading

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Hareesh...........
, IN
Aug 05, 2009 6:21 am EDT

Use linux maa'm

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Rowland Holding
Alabama, US
Aug 03, 2009 8:47 pm EDT

That agent provided best suppport Mrs. colleen.You should be ashamed of yourself and your deeds which resulted in your computer getting infected. Stop browsing porn Mrs. colleen. Why don't you use internet for good works.

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Rowland Holding
Alabama, US
Aug 03, 2009 8:26 pm EDT

Mrs. colleen, please stop browsing nasty porn sites to keep your computer safe. Don't blame software, they do have limitations.Control your desires first.Or atleat pay to view them, do not always look out or beg to get every thing FREE of co$t. Shame on people like U.R u an American? Shame!

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Nelson Heslin Hamilton
Bassendean, AU
Jul 08, 2009 7:04 am EDT

Heslin, I have just installed Norton 2009 as an upgrade and am informed my Anti-virus definitions are 301 days out of date, what is this nonsense, who are these software writers. Past computer problems on downloaded files from Norton have introduced problems and reduced communication processing and internal programing malfunctions. I will now look for alternatives regarding anti-virus software. I will not download anymore so-called updates.

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Norton fraud

I have just received a unauthorized charge of $49.99 to my credit card by Symantec's autorenewal system. Yes I had Norton a long time ago on an old machine but kept aquiring viruses so eventually had to scrap my machine and get a new one. Due to dissatisfaction with the Norton product I opted to use free programs from the internet far more suited to my computing needs.

Due to the economic situtation, my family lives within a stringent budget. The timing of this unauthorized debit to my account has accrued to my account a total of $140.00 in overdraft charges. These charges are pending at the moment and I have conacted my bank about what has happened. In response, they have offered me a contact number to Symantec to see if I can resolve the situation with them.

I called the number given by the bank and was kept on hold in excess of forty minutes. I finally gave up waiting at 9.24 pm. I will try again in the morning.

Wish me luck.

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Norton computer will not allow me to do back-up, and never finishes updates

The following is the transcription of my conversation with Norton online analyst support: Do they have anyone more fluent in English?
My problems are not solved, and it seems my only choice is to get the measely refund offered, and go to another company for virus protection,

Spoke w/ syed
4/18/09 12;25 am mst

Ms. Terry Eden has entered room.
Syed has entered room.

Syed(Fri Apr 17 22:30:23 MDT 2009)>
You are being transferred to Syed.

Syed(Fri Apr 17 22:30:29 MDT 2009)>
Welcome to Norton Support, my name is Syed, Can I please have a minute to go through the information you have provided?

Ms. Terry Eden(Fri Apr 17 23:30:52 MDT 2009) sure!

Syed(Fri Apr 17 22:32:54 MDT 2009)>
Thanks, your case number is [protected], please write this down.

Ms. Terry Eden(Fri Apr 17 23:33:26 MDT 2009)> got it

Syed(Fri Apr 17 22:33:36 MDT 2009)>
Please don’t follow this now – but just in case we get disconnected for any reason, you can follow these instructions to reconnect to me.. You'll need to do this within a couple of minutes of being disconnected:
Can you please make a note of these instructions.

1) Open up Internet Explorer and then go to www.norton.com/connectme
2) Enter the [Connection Code] 299946
3) Click on [Submit]

Ms. Terry Eden(Fri Apr 17 23:34:33 MDT 2009)> OK

Ms. Terry Eden(Fri Apr 17 23:35:01 MDT 2009)> do you want me to do this now?

Syed(Fri Apr 17 22:35:12 MDT 2009)> No,

Syed(Fri Apr 17 22:36:42 MDT 2009)> May I confirm that yopu have slow dial up connection?

Ms. Terry Eden(Fri Apr 17 23:37:00 MDT 2009)> YES

Ms. Terry Eden(Fri Apr 17 23:37:51 MDT 2009)> I am not able to get any other type of connection at my location (mountains)

Syed(Fri Apr 17 22:38:16 MDT 2009)>
Can I put you on hold for 2 or 3 minutes while I look into this for you?

Ms. Terry Eden(Fri Apr 17 23:38:41 MDT 2009)> certainly

Syed(Fri Apr 17 22:43:04 MDT 2009)> Thanks, for holding. Thsi problem is occur because you have a slow connection.

Ms. Terry Eden(Fri Apr 17 23:44:31 MDT 2009)>
Should I change the type of protection I have for my computer?

Ms. Terry Eden(Fri Apr 17 23:44:50 MDT 2009)> I would like to stay with Norton.

Ms. Terry Eden(Fri Apr 17 23:45:21 MDT 2009)> Can I get a refund on the 300+ days I have left on my Norton 360 account?

Syed(Fri Apr 17 22:46:06 MDT 2009)> Please wait while I check this for you.

Ms. Terry Eden(Fri Apr 17 23:50:00 MDT 2009)> Are we still connected?

Syed(Fri Apr 17 22:51:12 MDT 2009)> Yes, I am pulling your records that I can help you with.

Ms. Terry Eden(Fri Apr 17 23:51:32 MDT 2009)> OK

Syed(Fri Apr 17 22:55:41 MDT 2009)>
Terry, I have pulled up your records since you have slow connection.

Syed(Fri Apr 17 22:56:47 MDT 2009)> I will make a refund for you. Is that ok with you?

Ms. Terry Eden(Fri Apr 17 23:57:31 MDT 2009)> What do you suggest I use, having a dial-up connection, instead of Norton 360?

Syed(Fri Apr 17 23:01:21 MDT 2009)> I will suggest you to have Norton program in your computer and i think that you are not facing this problem for the last one year.

Syed(Fri Apr 17 23:02:13 MDT 2009)> Since your program is downloading the critical updates and you have slow connection it is taking long time.

Syed(Fri Apr 17 23:02:49 MDT 2009)>
Once the critical update is done you will not facing this problem again.

Ms. Terry Eden(Sat Apr 18 00:03:19 MDT 2009)> Everything was working fine until my computer did a system restore (without my direction.)

Ms. Terry Eden(Sat Apr 18 00:03:42 MDT 2009)> My computer repair man did an update for me.

Ms. Terry Eden(Sat Apr 18 00:04:04 MDT 2009)> It has not (Norton) worked corrctly since that time.

Ms. Terry Eden(Sat Apr 18 00:04:37 MDT 2009)> Nor has it allowed me to do a back-up.

Ms. Terry Eden(Sat Apr 18 00:05:17 MDT 2009)> It tells me to click "fix>" I do, and nothing happens.

Syed(Fri Apr 17 23:05:23 MDT 2009)> So, know you can do a back up. Is that correct?

Ms. Terry Eden(Sat Apr 18 00:05:45 MDT 2009)> The repairman said I had no viruses.

Ms. Terry Eden(Sat Apr 18 00:05:58 MDT 2009)> I cannot do a back-up.

Ms. Terry Eden(Sat Apr 18 00:06:13 MDT 2009)> Not since the computer did the system restore.

Syed(Fri Apr 17 23:07:30 MDT 2009)> May I confirm that the Live update has finished or not.

Ms. Terry Eden(Sat Apr 18 00:08:06 MDT 2009)> It has not. It ran 24 hours a day for the past 5 days.

Syed(Fri Apr 17 23:10:54 MDT 2009)> Ok, I will suggest you to turn off the computer and restart and try again.

Ms. Terry Eden(Sat Apr 18 00:11:46 MDT 2009)>
I have tried that, on more than 1 occasion, with the same results.

Syed(Fri Apr 17 23:16:14 MDT 2009)> I will make a partial refund 58$ that is ok with you.

Ms. Terry Eden(Sat Apr 18 00:17:17 MDT 2009)>
That still does not answer my question: What other Norton product will work efficiently with a dial-up connection?

Syed(Fri Apr 17 23:19:01 MDT 2009)> All of the dial up Customer face the same problem.

Ms. Terry Eden(Sat Apr 18 00:20:10 MDT 2009)> So, are you saying I can get no decent virus protection from Norton?

Syed(Fri Apr 17 23:26:31 MDT 2009)>
No, I am saying that you will can get the latest update the thing is you have very slow Internet connection.But lot of our customer have the problem even the able to download the updates maximum 3 to 4 hrs.

Ms. Terry Eden(Sat Apr 18 00:28:31 MDT 2009)>
and is there a reason it is taking my computer more than 5 DAYS?

Syed(Fri Apr 17 23:28:28 MDT 2009)>
I will suggest you to delete all the files in Temp folder this will increase your speed and you will able to download the updates little bit faster.

Ms. Terry Eden(Sat Apr 18 00:29:10 MDT 2009)> I do this 1-2 times weekly.

Syed(Fri Apr 17 23:30:20 MDT 2009)> No, I dont know what exactly taking you to download the updates. please delete all the file in Temp folder and Delete all the files in recycler bin.

Syed(Fri Apr 17 23:30:46 MDT 2009)> This will help you to download the updates little bit faster.

Ms. Terry Eden(Sat Apr 18 00:32:26 MDT 2009)> Tell you what - I do not feel that you are helping me at all. I will contact another Norton representative, as I do not think they want me to look to another company for virus protection (nor do I want to; especially since I have never had this problem with Norton on the past 6 years that I have been using it.)

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Hepner, Gerald S.
Maurertown, US
Mar 15, 2010 2:20 pm EDT

I have used Norton porducts since I had my first computer and even recommended the product at my work place. They have sent me a DVD to solve the problem of the computer not allowing me to use Backup and Norton will download my virus and spyware definitions regardless of what I or they do. Frankly I am at wits end on this and like alot of others will be forced to look else where for my protection. This is certainly not what I want to do but what is necessary when I am not getting the service I expect. Let's get it together Norton. The ball is your court.

Gerald S. Hepner
252 Little Lane
Maurertown, Va. 22644

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Norton download loop

We order and paid with cr card Norton 360 for 3 computers. After completed the first down load the program could not erase in our computer the previous version of Norton: it entered in a continuous loop displaing this note: "Prevous programs erased, please Restart your computer". This step was automatically repeated 11 times. Finally we proceeded to make a Shut Down. Results: we lost this Norton 360 download and also the previous version of Norton, with no oportunity to repeat the download. In a fully disgust with Norton we proceed to purchase from your rival McKafee but...what hapenned? Norton blocks its downlad. Somebody shall solve this problem. We wath and await.

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Norton Customer Reviews Overview

Norton is a well-known name in the cybersecurity industry, offering a range of products to protect users from online threats. Our analysis of Norton reviews reveals that the company has a strong reputation for providing reliable and effective security solutions. Customers appreciate the ease of use and comprehensive protection offered by Norton's products, which include antivirus software, VPNs, and password managers. Norton's customer support is also highly rated, with many users praising the company's responsiveness and helpfulness. Overall, Norton is a trusted brand that delivers top-notch cybersecurity solutions to its customers.

Norton In-depth Review

Product Range:

Norton offers a wide range of products to cater to different cybersecurity needs. Their product lineup includes antivirus software, internet security, and device protection solutions. With such a diverse range of products, Norton ensures that users can find the right solution to protect their devices effectively.

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Norton's products are packed with advanced features and functionality. Their real-time threat detection system effectively identifies and neutralizes potential threats, providing users with a secure online experience. The firewall protection and secure VPN features add an extra layer of security, ensuring that users' data remains safe and private.

Performance and Reliability:

Norton's products are known for their exceptional performance and reliability. They have a minimal impact on system resources, ensuring that users can continue their tasks without any slowdowns. The scanning speed is impressive, allowing for quick detection and removal of threats. Norton consistently performs well in performance benchmarks, surpassing many other leading antivirus software.

User-Friendliness:

Norton's user interface is intuitive and user-friendly. The installation process is straightforward, and navigating through the software is a breeze. The settings and features are easily accessible, making it convenient for users to customize their security preferences according to their needs.

Customer Support:

Norton provides excellent customer support options, including phone, chat, and email support. Their customer support representatives are responsive, helpful, and available to assist users with any queries or issues they may encounter. Norton's commitment to customer satisfaction is evident through their reliable support channels.

Pricing and Value for Money:

Norton offers competitive pricing for their products, with various subscription plans and renewal options available. Considering the comprehensive protection and advanced features provided by Norton, their products offer great value for money. Norton's pricing structure is comparable to competitors in the antivirus software industry.

Security and Privacy:

Norton prioritizes user security and privacy. Their privacy policy ensures that user data is protected and handled securely. Norton implements robust data protection measures and encryption protocols to safeguard user information, giving users peace of mind when using their products.

Compatibility:

Norton's products are compatible with a wide range of operating systems and devices. Whether users have Windows, Mac, or mobile devices, Norton's products perform effectively and efficiently. The compatibility of Norton's products across different platforms makes them a versatile cybersecurity solution.

Reputation and Trustworthiness:

Norton has established a strong reputation in the cybersecurity industry. Independent test results consistently demonstrate the reliability and effectiveness of Norton's products. Their certifications and positive customer reviews further solidify their trustworthiness as a cybersecurity solution provider.

Overall Rating:

In conclusion, Norton is a top-notch cybersecurity solution provider. Their diverse product range, advanced features, and excellent performance make them a reliable choice for users seeking robust protection. The user-friendly interface, responsive customer support, and competitive pricing add to the overall value Norton offers. With a strong reputation and commitment to security and privacy, Norton proves to be a trustworthy option for users' cybersecurity needs.
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