Complaint Rating:

Company information:
Norton
United States
www.symantec.com

I was unsuccessful in installing the 2008 Norton Internet Anti virus program. I made 2 tempts to download, both charged to my credit card at $49.99 and $59.98. Both downloads were corrupt and would not install. I purchased a CD version at SAm's at 49.99 +tax=$54.24, which also did not install. It locked up my computer.

I had to talked the computer to a shop to remove the fragments of Norton at a cost of $82.50. I have used the Norton Anti virus product for years and never had a problem. This mess has cost me a total of $249.21
Please, reverse the charges of $49.99 and $59.98 from my credit card. I would also like to be reimbursed for the additional charges that were caused by this produced.

Sincerely,
Heidrun Harris.