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Norton Annual Renewal Complaints - Terrible rip off!

Review all Norton Annual Renewal complaints

Norton Annual Renewal

Posted: 2008-04-12 by Melanie [send email]

Terrible rip off!

Complaint Rating:

Company information:
Norton
4935 Amherst Court
New Port Richey, Florida
United States
Phone: 727-848-7439
www.norton.com/cs

I was automatically billed for an annual fee for Norton anit-virus services on 3/18/08. I was told by my credit card company that I had agreed to have them renew me every year. I am now using a different service and have been for several months, which my computer technician recommended and installed for me.

Comments

United States

Software & Games

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Comments

215 days ago by William C. Logan [send email]

I was not notified that I would have my Norton subscription automatically newed on April 7, 2008 for $39.99. Your company sent me several e-mails requesting that my account be renewed in early 2008. Finally, I renewed it on March 24, 2008 for $49.99. When I received my monthly statement for my VISA account I found both renewals. Please adjust my account and provide me a credit of $49.99 to my VISA account, plus advise me by e-mail. In the future I will let the subscription automatically update.

Thanks for your assistance.

208 days ago by Ralph Holick [send email]
I renewed my annual subscription on March 29, 2008 and authorized payment on a credit card I use infrequently for the amout of $49.99. On the most recent statement with my primary credit card I was billed $52.99 for Norton annual renewal. Please resolve this double payment and notify me not only of the resolution but also advise me how to avoid a reoccurance in the future. Thank you.

207 days ago by Janelle Montgomery [send email]

I too was surprised to find a renewal charge on my credit card, with a higher amount than my original charge. I have many complaints. I was not notified, there was no contact number to call to discuss the charge plus my computer keeps requesting me to renew to receive the latest virus protection! I am on this web-site trying to find some type of contact number for the company. I think Norton needs to find a better way to renew their product.

195 days ago by Gaye Hambrice [send email]
just received my bill and do not recall having signed up for auto renewal - they make you use a credit card on line just to hook consumers - we no longer use Norton and never will thanks to their trickery billing process.

166 days ago by Istvan Szoghy [send email]
My computer became JUNK 8 months ego. The new LINUX unit never had Norton anti-virus as it uses a different service. The NORTON ANNUAL RENEWAL 877-294-5265 CD OF 56, 01 $CD (03/05/08) on my credit card is a mistake or a scam. Please refund!

161 days ago by Mary Watts [send email]
2093812191 order # I was unable to enter this program in my computer as I was told I had to delete the McjAfee already entered. Was unable to accomplish this so deleted the Norton. It is not entered in my computer. Please cancel the charges on my Visa account.

161 days ago by Mary Watts [send email]
2093812101 Ordered this progrm on May 21 but was unable to enter it in my computer because I was told to delete the McjAfee already entered and was not able to accomplish this. I therefore deleted the Norton. Please take the charge off my Visa account.

161 days ago by Mary Watts [send email]
I cannot locate a contact number for Norton . On May 21 I ordered an annual renewal but could not enter it on my computer. I was informed that I could not enter it until I deleted the McAfee already installed . I was unable to accomplish this so took all of the Norton out of my computer. I was charged 39.99 on my Visa account. Please remove this chrge from my Visa.

161 days ago by Richard Riley [send email]

I renewed my Norton protection by purchasing Norton 360, Version 2.0, order number 2094177103 on June 13, 2008 using my e-mail address as noted above. My previous coverage was using my alternate e-mail address of bjrandrer@cox.net. I continue to get warning notices that my subscription has expired. I should have coverage using either e-mail address as I was able to do prior to my recent upgrade. Please take what ever action needed to make certain that I have coverage on both addresses and have renewed my subscription.

138 days ago by Virgina Swanson [send email]
I renewed my Norton and it has been charged to my credit card but the renewal didnot finish down-loading before it completed renewing. Now I can't contact your office to finish the program without a complete charge again. HELP!! I think my old Norton expires on the 12th of July. Please send me an answer so I can re-run this program without annother charge for the same program. '

86 days ago by Elizabeth Antoniak [send email]
I had to do a recovery of my system and now I can not activate my Norton which I signed up for a year on June 9, 2008. Order #1643332459 What is my product key Number?? My last years one does not work. Thanks

59 days ago by Juan Viera [send email]
NORTON YOU BETTER WATCH OUT ! I'M CANCELLING MY AUTO RENEW AND YOU BETTER NOT RENEW IT ANYWAY OR YOU'RE GOING TO GET YOURSELF SUED ! I had no idea there were so many people having so much trouble with your co. I used to think highly of you . you need to get your act together or your co. will go under . bad news travels fast. Juan Viera

50 days ago by Jennie Gardner [send email]

I renewed my subscription on September 17, 2008 for 360 subscription and pc power boost. I charged it to my credit card and paid the bill for $ 89.99. I just received and E mail saying you automaticly renewed it on Oct. 10 for a charge of
$ 74.36. Please remove that charge of $ 74.36 from my Credit Card. I will be calling them to protest. The confirmation # for the $ 89.99 is 2095774o711.

The confirmation # for the automatic renewal is VAB16583164 I tried calling you people twice and could not get through.

40 days ago by John Brown [send email]
my comment is that i paid for my norton renewal on the 13th sept 08 at 12.02.01pm order number 4994210915 by c/c and i just recieved anemail saying my account has norton account has expired could pse adv me if my account is open kindest regards john brown

38 days ago by Linda Smith [send email]

I too got the auto renew, charged my credit card. Called customer service, said I signed up for it and for it to stop I would have to go to their site, acces my account and change the setting. Problem is theres no place that I have found to do that. Not only do they just take the liberty of charging you, they just used the credit card I had on file, that had expired. I have called my credit card company to register a dispute and also to prevent them from ever charging to my card again. I 'm changing to Trend Micro for virus protection.

34 days ago by Anna Hernandez [send email]
I was charged on my acct for an annual renewal fee i did not autorize please remove.

30 days ago by Chris Percival [send email]
There is no number to dispute the charges. Please remove the charge from my Visa card. I do not want the Norton. Thank you

25 days ago by Vera M. Blomstrom [send email]

I have been your customer for quite awhile...YEARS! In the last few months, every time I turn my computer on, I have a message from you that my account is or has expired.

Check my records. I HAVE AUTOMATIC RENEWAL!!!
I am losing confidence in your company...THIS IS A NO-BRAINER. I spend alot of wasted time trying to tell you that my account is always up-todate. Of course, there is no personal access to you, at the time you tell me my account has expired.

PLEASE RE-EVALUATE YOUR "SUPPOSEDLY"VALUED CUSTOMERS ACCOUNTS...AND MAKE DEALING WITH YOU A PLEASURE RATHER THAN A HASSLE.

I would appreciate a response...knowing that someone in your company understands my frustration.

Confirmation code?????????I have a password, a security code, and an account number and you have my Visa number. What is up with you people?

20 days ago by Kyle King [send email]
Please remove the charge from my Visa card. I do not want the Norton. Thank you

15 days ago by Frank Dahlstrom [send email]
I've recently upgraded my computer and purchased a 15 month Norton Antivirus built in.I do not need this renewal!!Please credit my credit card the $41.99 for this renewal and pleasediscontinue this auto renewal service ord.#VAB17518693 Date of order 10/31/08 Serial #GXCQVH9RKJD3 Thank you and please reply to my request Frank Dahlstrom