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Norton Annual Renewal Complaints - Company renewed account without my approval!

Review all Norton Annual Renewal complaints

Norton Annual Renewal
Posted: 2008-03-24 by Debra Wood [send email]
Company renewed account without my approval!
Complaint Rating: 100 % with 19 votes
Company information:
Norton
13 e main st
United States
www.norton.com

I was charged 64.79 to my credit card for renewal when I no longer carry there virus protection. I will be disputing this charge.
Comments United States Unauthorized Charges
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Norton Annual Renewal - Fraud and scam
Norton Annual Renewal - Scam billing!
Norton Annual Renewal - Charged 65.09 for inexistent services!
Norton Annual Renewal - I did not sign up for this

Comments

241 days ago by Margaret [send email]
I was charged $49.99 for a renewal that i did not want. I no longer have the computer that used it as I now have a Mac Apple. Please remove the charge made on 3/12/08 to my Visa account... xxxxxxxxx 8052
241 days ago by Bettina Wey [send email]
the same ting happend to me. impossible to get in touch with norton. no phone #. On the internet no luck either.
I filed dispute for unuthorized charge with my credit card co..
241 days ago by Shawn R [send email]
Here is a phone number that will put you in touch with the Norton people... 1 800-379-2566

I had tried correction a charge of $42.19 on my account through email initially and had no luck. I finally found this number and called and spoke to a person. They are working on getting me a refund. They also said that the automatic renewal was for my convienence. This doesn't seem to be very convienent for me so far. Hope this helps.
240 days ago by Walter H. Thomas [send email]
I was charged 49.99 on my credit card for renewal on a computer that I no longer have. This is a rip off. I called the 800 # and was told that there was a 1/2 hour wait to talk to some one.I have put a stop on the charge.Please remmove this charge from my credit card. Master card #5490998703447251
240 days ago by Barry [send email]
I renewed my annual Norton by download from their site in late February for $49.99. On March 22, another charge of $63.59 showed up on my MasterCard which I did not authorize. Norton took it upon themselves to take that step so I let my charge card company know and they issued a credit to my account.
235 days ago by Tina Morrison [send email]
GAH!!! Same thing is happening to me! Norton is charging my account without permission, and it's impossible to reach them!
235 days ago by C. Jones [send email]
Norton charged my acct without my permission to do so.
I do not appreciate what they did. I will dispute this action.
Also I paid for 2 years in advance. It is not even close to being 2 years of protection. Now I feel like they are taking advantage and it saddens me that I am losing trust with this company.
235 days ago by C. Jones [send email]
Thank you Shawn R. I called the number you wrote and talked to a representative who assured me she would have the charges removed from my card within 24 to 48 hours. I will be checking on that. I was also removed from the automatic transaction list for prevention of future automatic transactions against my card.
For anyone else that doesn't like this kind of unapproved transaction, I would suggest having them remove this action from your account with them too. Good luck.
233 days ago by Patricia Boday [send email]
i was charged 59.99 on my credit card for renewal of
norton vires i do not own my own computer so i would like to have it taken off my credit card
thank you
patricia boday
14 lak4side dr
lima oh 45804
229 days ago by Jan Tucker [send email]
I WAS CHARGED 65.84 ON MY VISA WITHOUT MY APPROVAL..I NO LONGER USE YOUR SERVICE..I EXPECT A CREDIT OF SAME AMOUNT ON MY ACCOUNT IN A VERY SHORT TIME...I WOULD APPRECIATE A RETURN EMAIL STATING THAT YOU RECEIVED MY REQUEST AND HAVE FOLLOWED THROUGH...JAN TUCKER...
229 days ago by Charles T Johnson [send email]
I have recently seen a charge posted on my credit card account for an unwanted renewal of $59.99. In the first place when originally order in March 2007, the product did not and would not work in my computer. It cuased my internet service to be dropped and after having to "clean" my system, I dropped the Norton and returned it to your company. I need for you to re-credit my account. And I do expect and email and credit showing on my account within the next billing cycle...Charles T.
228 days ago by Lianne Tucker [send email]
I was charged for an unwanted renewal for Norton. I followed the link in the email sent to me before the charge was made and attempted to cancel the renewal with no success. There is not a "Cancel" button and deleting my Visa number did not work. I made 3 attempts to call them with no success as well. During the last phone call I made, I was told by the customer service rep that my card would not be charged because they could not see what Norton product I owned (I don't own any as I do not like their products). Somehow, this charge showed up on my latest statement anyway and I have been unable to resolve it through contacting Norton so, I have filed a dispute with my bank.
225 days ago by David [send email]
RE:
16 days ago by Shawn R [send email]
Here is a phone number that will put you in touch with the Norton people... 1 800-379-2566

Thanks Shawn R, I called this number and CANCELED MY RENEWAL and demanded a refund. The refund is processing and should be charged back to my account within 2-3 business days. Once again thanks for doing the legwork and finding out the number.
225 days ago by Airton Cardim Prates [send email]
I was charged 49.99 on my credit card for renewal on a computer that I no longer have.
Please remmove this charge from my credit card. Master card #5390xxxxxxxx3980.
224 days ago by Neil [send email]
I was charged too. I tried to resolve through Norton online chat but they "couldn't find" my account despite me giving them the order number, the order date, activation code, my name, address, email address etc.
After finding this discussion board and reading about other people who are in the same boat, I called Norton at 800-379-2566. Within 14 minutes of calling they canceled the renewal feature and reversed the $43.29 charge straight away. Very impressive. Interestingly, the technician I spoke to on the phone mentioned that the online chat tech person was actually unable to handle these kinds of issues...
I changed ISPs a year ago, and apparently they sent the confirmation email to my old email and because I didn't respond, they took that as my being ok with being charged forever. Very fish business practice.
Anyway, got my money coming back in 2-3 days.
224 days ago by Gwen [send email]
My credit card was charged $59.99 on 3-19-08. I wonder how many people were hit on the same day for the same amount. I do not have Norton, did not order Norton, and do not appreciate the charge on my credit card.

.
217 days ago by Stephen Martin [send email]
I have been trying to reach you to let you know I don't need norton protection anymore. Do you have a phone number or email address we can reach to cancel. I will dispute the renewal charges to my credit card.

Stephen Martin
217 days ago by Anita H.cornish [send email]
Charge of $41.99 on my credit card !/21/08 I have been trying to reach you to inform you that I do not need Norton Protection anymore, how do I cancel???
214 days ago by Evelynbrefeld [send email]
$42.49 appeared on my capital one bill for norton antivirus protection...i have not used this product for an extended period of time. why was i not notified of this billing???
and what can i do about it now???
211 days ago by Douglas Huggler [send email]
I have been charged renewal on my CC with out permission, how do I stop it???

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