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2.7 526 Reviews

Norton Complaints Summary

219 Resolved
296 Unresolved
Our verdict: Dealing with Norton, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Norton reviews & complaints 526

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5:39 pm EDT
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Norton requesting refund

My computer was serviced yesterday and I found that I have not been protected with Norton for over twelve months. On 28 March Norton took payment of AUD $99.99 from my credit card. I would like a refund for this amount. That credit card will be cancelled.

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8:45 am EDT

Norton they didn't provide loans and impossible to contact them now

The situation was typical. I applied for the loan through the company Norton Home Loans. I was really happy that they have confirmed my application. The rep contacted me and sounded as a professional. I transferred money for the first payment and waited for the loan, but after several days I received nothing. Ok, I again tried to contact them, but no one picked the phone. I wonder if there are other people, who had the same experience. Let’s share views about this company.

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11:00 am EST
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Norton unwanted renewal

On February 21, 2015 I received by e-mail notification that I was automatically enrolled for another year for NORTON computer security protection on my home computer. Meanwhile my new arrangements for yearly renewal are effected by my service-agent Mr. Wolf-Dieter Zweigler/ [protected]@womi.com in Kelkheim/Germany who is regularly servicing my home computers. Therefore kindly cancel my automatic subscription in order to avoid double booking Norton's protection systems. - Thanks for your kind efforts. - Johannes Kohl

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11:29 am EDT
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Norton being scammed by them

In October 2013 i purchased the Norton360 Multi-Device from Walmart to protect my.
New laptop. I installed it at that time I w. given a set of phone numbers [protected] as my Norton service number. At that time I called and was sold a years worth of 24/7 protection for my computer for $200.00 which was paid by gift card and from my checking acct. They did finish setting up my service at that time. Approximately the middle of june they ( Nathan) Contacted me again with an offer of a second year of coverage for $199.99 which I did authorize. This past week I was called and informed that Norton was going out of business and they were going to refund My money. I agreed then they informed me that i would have to send them $600.00 dollars because they couldn't refund $400.00 only $1000.00. I told them I was not giving them more money and they would have to send the check for the amount they owed me. They said they couldn't do that because of company policy . I told them to figure it out because I wasn't going to give them any more money or bank numbers. They could call me with their answer. They called me back on saturday September 16, 2014 and just repeated the same story. I told them I didn't like being scammed. I hung up on them and havent heard anymore from them. I intend to attempt to remove Norton from my system.

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3:25 am EDT
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Norton charged for norton anti-virus program

I, Tracey Ann Mettcalf & AC Metcalf have been charged for a Norton Anti-Virus Program. I have not subscribed to this for some years. As I operated a MAC, there is no need for anti-virus software as Apple operates there own.

Please credit our account to the visa number you charged in the amount of $89.99. I expect this to be done this week. I have no idea how many years this has been going on as I have had a MAC for awhile now. Disappointed and not happy. Please don't use the excuse that it slipped through the cracks.

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Margarite McNab
Sydney, AU
Jul 27, 2014 2:15 am EDT

I have noticed a transaction on my statement dated 31 May 2024 for $89.99 to Norton [protected] GB. I did not authorize this payment as I don't use this product. How do I recoup this money and stop this from happening again? Thanks very much. Margarite McNab
Reference no: [protected]

maggiemack1@bigpond.com

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12:30 pm EDT
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Norton незаконное снятие средств

У меня с кредитной карты! сняли деньги в вышеуказанной компании за нортон 360-без всякого предупреждения просто "залезли" в мою кредитную карту! что за навязывание услуг которые мне не нужны. 'эти деньги мне нужны на операцию я и так не могу собрать нужную сумму! прошу отписать меня от якобы сделанной мною подписки на этот ненужный мне нортон 360 и вернуть деньги в полном объме а также за моральный ущерб 100000 тысяч долларов сша! в противном случае я буду обращать ся в международный суд в связи с нарушением моих прав, когда против моей воли навязывают мне свой товар и еще распоряжаются моей кредитной картой как своей!

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8:51 am EDT
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Norton removal of norton 360 damaged my files

I was running McAfee SW on Windows 7 that came with my Lenovo computer and it was starting to become sluggish after two years. I have been working on writing a book and was storing my files there. A few weeks ago I was getting to the point where I was engaging in tedious research and someone had suggested that I make a backup copy of all my work, particularly the interviews and sessions I had been recording for more than a year. During my online search for a new PC, I was also investigating anti-virus and Malware SW. I had great experiences with Symantec years ago, so after carefully avoiding bogus websites, I downloaded the trial version of Norton360 and for the first few hours, i felt confident. I was in the middle of typing a paragraph into Office Word when popup advertisements began to appear on my screen. A message came on from Norton360 saying that my comter was under attack. I sat back and watched as it abruptly brought up Internet Explorer and took me through a series of websites I had never seen before. As I tried to regain control of my mouse cursor, it brought me to "Bing". As soon as I was able to regain control of my notebook, I immediately checked my files to make sure everything was intact and then I dialed the number for Norton360 support but I couldn't get through. As I began to search through Internet Explorer, the performance was so bad that I first went to Google Chrome and then to Opera. After a series of virus threats, I contacted a friend of mine who came over an hour later with a spare notebook, ready to copy any important files, but this was impossible, By then, I could only get through in Safe Mode and although I had full control over my notebook, I could not copy anything from my computer as Norton360 would not allow that. My friend tweaked the settings on Norton360, but it made no difference. It began listing programs that were incompatible with Windows 7 and suggesting that they were causing the problem and that I needed to delete a page of temporary files. I hesitated at first but agreed. I was prompted to restart my computer and when I did, Norton360 was gone and so were several programs. I was directed to get a removal tool and strip away all Symantec SW, my friend told me not to do that, so after again making unsuccessful attemtpts to reach someone at Symantec, I sent an email. I turned my PC off and left for work. When I came home, my PC was running, Norton360 was still running in the background and my files were flashing on the screen. I was getting warning messages about a major malfunction on my notebook from Microsoft and Lenonvo. Norton360 was communicating with a phantom wireless router in my area that I could not locate with my IPhone. I checked Event Viewer, finding a series of folders had been created with 15 Microsoft files containing 50, 000+ entries during a 6-hour period. Information was polled through Norton360 apparently by the phantom wireless router. I was finally able to contact Symantec and explained only some of the problems I was having and was told that i needed to remove all "Symantec SW from my notebook. This process took about a half hour. It was finally all off my computer. And when my computer restarted all I got was the Black Screen of Death. I was so upset when Symantec could not tell me what was happening, that I excused myself politely and dropped the call. Nothing happened until I restarted my computer three times. Then a warning came on from Microsoft saying that Windows 7 had recovered from a a major attack. It took about an hour before my notebook came back in safe mode. All my files and data appear to be gone. I am sitting here trembling in disbelief. I spent 20 years designing complex multimedia networks including tmanaging the design of Communications and Tracking System for the space station program and international networks for MCI WorldCom clients. I had been the first and only regional technical specialist for SynOptics, handling complex troubleshooting assignments for clients like GE, Liberty Mutual, Pfizer and other global corporations. If there is anyone who has wintessed many of these types of events, it was me, and there was a time when I stood up to software vendors and said I wasn't going to take these types of problems anymore. Soon after, there was security in enough layers of the ISO OSI stack and other changes to program apps that made the deletion of files virtually impossible. About 10 years ago, I left the industry and began working in other fields of endeavor. After this incident, I find it disgusting that a program like Norton360 and the removal tool can irrevocably wipe out all user data from a hard drive. I haven't seen anything like that happen since 1993.

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Brokovicc
, US
May 19, 2010 4:55 pm EDT

I have a multi use three year subscription to Norton 360 software. I have tried all day to add another computer. When i finally found the proper screen. I had to use the Product Key Number to activate the Next button. The site states the PSN was sent on my subscription confirmation. I used the only number which was the Product Serial Number, but it would not activate the next button. The only option was a trial offer to buy another package, which I should not be required to do. I've called the customer service center 3 times but could not reach anyone. I am hard pressed to know how this company justifies terrible CS.

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Gundosiy
, US
May 03, 2010 7:56 pm EDT

I am writing this complaint while I wait on hold (already 31+ minutes). This is the second time I've called. The first time took 35 minutes before I spoke to anyone and now again. This is not good customer service. I will cancel my subscription and NEVER do business with this company again.

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11:48 pm EST
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Norton perpetual license is not perpetual

The license key for my Norton Utilities 14.5 will no longer activate my copy of the program when I once again install the program on my computer rebuilt with a new hard-disk.

Sivachandran K: Norton Utilities 14.5 is a sunset product and the Activation server with it is shutdown so the product activation will not work.
Clinton: You confirm that Norton is canceling perpetual license that it sold to customers?
Sivachandran K: We didnt cancel it since the server is shutdown the activation will not work.
Clinton: I very strongly interpret that you are saying my "perpetual license" can not be used to activate the product installed on my computer. Thus my licensed software will function will be limited to less that my perpetual license entitles me.
Sivachandran K: Since its an unsupported product we will not be able to help you with this Activation issue, Please check with Norton Community Forums for further assistance.

Bharath: You have purchased Norton utilities 14.5 which does not has support & its an older product.
Bharath: We support version 15 & 16 which provides excellent features.
Clint: Norton Utilities has a perpetual license!
Bharath: If you install version 14.5, only limited features will work.
Bharath: Yes.
Bharath: But no support for this version.
Clint: I should be able to use the product until... Symantec is out-of-business and turns off the "activation server".
Bharath: Yes. That true.
Clint: I don't want support. I have a licensed product and simply want to use it. Is the definition of support - "using the product"?
Bharath: But No product support for version 14.5.
Bharath: If you install version 14.5, only limited features will work.

I am told that Norton Utilities 14.5 is old enough that technical support is no longer offered. All versions of Norton Utilities will eventually not be supported. So eventually a perpetual license holder will not be able to excercise use of the license and thus the license is in reality not perpetual. Symantec has not spelled this out and so is not honoring the perpetual licenses that it sells.

Clinton: Is my Norton Utilities 14.5 having a perpetual license?
Clinton: ?
Sivachandran K: Norton Utilities comes with perpetual license
Clinton: Does that mean that I am licensed to use the product for how long?
Sivachandran K: If the product is already activated, it will be working without any issues
Clinton: ? I thought that would be an easy question to answer.
Sivachandran K: Since you are trying to activate it now, you are having this issue
Clinton: You will tell me how long I am licensed to used the product please.
Sivachandran K: There is no expiry for the product if its activated already.
Clinton: Is there a difference in installing/activating the product 3 years ago and then again installing on the same computer with a new hard-disk today?
Sivachandran K: I am sorry sir since its unsupported, I will not be able to assist you with this issue.

So Symantec will not terminate the use an installed copy of Norton Utilities after Symantec terminates product support. But, Symantec will not allow the software to be reinstalled if activation is required, like re-installing after rebuilding a computer with a new hard-disk.

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11:36 am EST

Norton don't deal with them

I used the special offer on the website www.safeweb.norton.com. I downloaded and paid for the package of the software, which would help me to keep my computer safe. Unfortunately, this package harmed my computer and I needed to repair it. When I contacted the moderators and asked to return money and explained situation, they refused to refund and stopped to communicate with me. Please leave comments about this website, because people should be aware when they deal with such irresponsible people.

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7:30 am EST
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Norton not fixed

l got in touch with norton engineers to help with my email problem..it kept coming up with a fault..after a month going back and forth to different engineers l was told it was my laptop and to get a new one!..l got so sick of the run around that l took it to a company in town..they fixed it almost right away!..this after l had paid norton £79 or there about..they promise 100% satisfaction or money back...one other thing..l had to wait for ages when l was told l would be contacted in 10 to 15mins..the last time was 2 and a half hours..l now have paid twice for my laptop to be mended..l am not satisfied and want my £79 reinbursted...please help..mo marshall

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4:36 am EDT
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Norton betaling zonder mijn toestemming

Geachte,
Zonder van iets te weten, werd er via mijn masterkaart 64, 99 € afgehouden.
Graag zou ik zo spoedig mogelijk enige uitleg willen ontvangen van deze voor
mij eigenaardige praktijk van handelen.
rony.[protected]@gmail.com
Rony Wijckaert
Vande Vennestraat 2
8550 Zwevegem
[protected]

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4:54 am EDT
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Norton chraged twice!

I got charged twice for this renewal.
24.04.2013 CHF 49.90
09.05.2013 CHF 49.[protected]
Please refund me with to too much charged amount of CHF 49.90
Thanks for a good service..

Conrad Schneebeli / coni.[protected]@hispeed.ch

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4:57 pm EDT
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Norton duplicate renewal charges

As per my VISA statement dated February 14, 2013 a deduction of $78.39 covering Norton Annual Renewal [protected] ON was completed.
I have since received a notice to an old unused email address([protected]@telus.net) stating Norton Internet Security coverage expires May 8, 2013 and my credit card will be charged automatically for one year protection CAD 69.99(plus applicable VAT)
I do not wish to see another deduction from my VISA account.
This notice was sent by Symantec([protected]@symantec.rsys2.com)
Sandra A. Bailey
[protected]@telus.net

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6:34 pm EDT
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Norton billed twice

I recieved a notice of renewal and about ten days I recieved another notice of renewal or loose my coverage. Thinking something did not go thru I renewed again, and was billed for both charged on my visa credit card. I would greatly appreciate it if you would refund one of the charges as soon as possible. Thank you in advance for your prompt service. Sharon brock

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Earle Howe
, NZ
Mar 20, 2015 11:45 am EDT
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I have been charged twice for my Norton renewal, and this has happened last year as well. 14 March AP1141760355 $89.99, and 19 March AP1142329809 $99.99. Please refund the latter amount.

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R Rajagopal
, IN
Dec 16, 2009 5:58 am EST

I DO NOT NEED PRODUCT NORTON ANTIVIRUS AND HENCE KINDLY DO NOT

DEBIT MY SBI CREDIT CARD FOR NORTON ANNUAL RENEWAL PREMIUM

ANYMORE.

R RAJAGOPAL

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5:15 pm EST
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Norton this doctor poisons patients and lies

Dr. Fishman seriously injured my daughter with medications for Lyme Disease that nearly killed her. He overtly lied to other doctors who called him to ask him about her treatment, lied to my daughter when she asked if the medication that he was giving her at nine times the normal dosage for a period of 3 years along with a concoction of ill-defined "herbal supplements" could have led to her development of a serious reaction and why Clindomycin was prescribed in addition to Rifampin (which amplifies the effects of other antibiotics) all in dosages unheard of in the annals of the PDR could have been the cause of her developing C. Difficile colitis that took more than one year for her to regain her basic health. He is a liar who will protect his own skin without regard to the patient's best interest! Once she went back to mainstream medicine and dropped Dr. Fishman's insane levels of antibiotics she was able to start healing again. She did not need the antibiotics and witchcraft supplements that he was poisoning her with. Yet we were led to believe that if she stopped those high-powered medicines that she would suffer a terrible relapse from "Lyme" disease again. He lied over and over again to us, to her, to her doctors, to the doctors in the Emergency Room that she visited over and over again as she got sicker and sicker on his poisons. His form of medicine is dangerous. Like a monster, he lied to other physicians to save his own skin -- and all at the cost of my daughter's health. He is a dangerous physician and should be carefully monitored. As an adult, you can choose your own medicine. But, PLEASE be careful NOT to entrust a child to this physician or his medical practice. Beware! He is dangerous!

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R. Bethea
, US
Feb 24, 2016 4:45 pm EST

There are so many inflammatory accusations in this anonymous post that do not accurately reflect Dr. Fishman's personality or his practice of medicine. Dr. Fishman is a careful, knowledgeable, and experienced physician who works closely with his patients in developing and modifying treatment protocols. He does not lie to his patients or other doctors. This is just not who he is. Besides, Dr. Fishman is an internal medicine doctor who does not see children, only adults.

Ramelle
Ramelle
Weed, US
Feb 09, 2013 5:18 pm EST
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So why are you here instead of in court?

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6:50 pm EST
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Norton unauthorized charge

I have a 79.00 + charge on my credit card to Norton Protection that I did not authorize . please investigate this problem for me.

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Tiffany504
Reading, US
Jul 07, 2010 11:30 am EDT
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I was reading everyone else's complaints. I was just hit by Norton for 139.45, I have been on the phone with them everyday now for almost 2 weeks. I have never had Norton and never will now. They state that they can't find me in their system, but they have deducted off my debit card. My bank is also investigating this claim as well, but I would like to know if anyone has gotten any refunds back from norton.

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Paul Vance
, US
Feb 02, 2013 9:40 pm EST

Sure thing. What's your credit card number?

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Alan W Huebner
Las Vegas, US
Feb 18, 2011 3:38 am EST

I purchased Norton software, and was billed $39.99 on my charge card on the 16th of Jan.; having previously been billed on the 29th of Dec 2010. What action do I take to cancel one of those charges?

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juno 18
Bell, US
Feb 06, 2011 9:01 pm EST
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same here, today norton automatically charge my debit card without my authority, it just did it automatically and I will not accept this type of abuse, its a snicky way to get money I thought i could trust Norton since it did protect my computer for a year which I purchased in 2009 but since it expired they automatically charged me without even sending me an email of notice or anything!

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9:31 am EST
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Norton false advertisement

I purchased a Norton 360 for my PC four months ago. This week, my computer was infected by a virus (MVR). I called Norton's free 24/7 technical support hotline. After being on hold for ten minutes, I talked to a customer rep who listened to my problem, asked a lot of questions, and then offered me to transfer me to another rep who would remotely log into my computer for a $16.99 fee. After I told him I was not going to pay, he then offered to transfer me to another rep who would walk me through the steps necessary to clean my PC.

At this point, I was transferred to Sam, whom I had to explain everything once more. Sam did a remote log into my PC (for free; never asked for any money) and was unable to fix the problem. At this point (we're now two hours into this mess), Sam offered me a transfer to another rep who (for $99) will fix my computer just like new. I complained and asked him, "Let me get this straight, I purchased Norton 360 so that it can identify viruses but not clean them?" To which he replied, "Yes. In order for us to clean your virus, you would have had to purchase the virus removal insurance at $8.99/month prior to the infection." I asked Sam if the conversation was being recorded. He said yes. I said great!

This is a scam and somehow they are getting away with it.

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Update by Gerardo_DC
Jan 10, 2013 11:16 am EST

I took the following from their site. Do you see the words FREE?

Symantec provides free 24x7 email, chat, and phone support for a period of one year. Continuing support is available with an active service period subscription. Renewing your service period subscription and updating to the latest product version may be required to access support. NortonLive™ Services sold separately. For full details and to access support, go to www.symantec.com/globalsupport.

Did you actually read the complaint? ... ' "Let me get this straight, I purchased Norton 360 so that it can identify viruses but not clean them?" To which he replied, "Yes.'

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Norton renewal

I am so angry that Norton internet have ripped me off. They renewed my security and by the time I realised I had no security and I could not download it they charged me £13.50 for nothing, How many people have they done this to I wonder what a rip off. Hoping to get my money back in two weeks! Cancel before they renew, or even better dont go there in the first instance.

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8:10 am EST
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Norton 1 year renwal is unnecessary

I purchased a three year protection plan (order confirmation number NP153547881) on December 2, 2012 for $165.45. The next day I got another e-mail stating that my automatic renewal had taken place for $85.39 (transaction number AP53668426). Please credit my credit card account with the $85.39 and cancel the automatic renewal. I still want to keep the three year protection plan.

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walmoneyoder02
Stockbridge, US
Dec 23, 2012 10:27 am EST
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Look at this web site and see if you can use this information: http://www.topclassactions.com/ regarding Norton...I do not use them in more.

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10:39 am EST
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Norton norton finance - like net66 - just can't keep a promise.

[protected] calls are from Norton Finance.
Address: Norton House, Mansfield Road, Rotherham, South Yorkshire S60 2EB Tel: [protected]
It's the 'trading style' of:
Norton Financial Services Limited - Company Registration Number: 1703503 - CCL Number: 142718

They contacted me a year ago after receiving a fraudulent enquiry alleging to be from me.
When I explained they told me they'd remove all my information from their system and that I wouldn't be contacted again.

Today they phoned saying that they were contacting people who'd enquired about a loan some time ago blah, blah blah...

So much for their promise to remove my details from their system - details which were provided by a malicious 3rd party, as I'd never made an enquiry in the first place.

If they can’t be trusted to do a simple, ethical thing like carrying out their promise to cease contacting someone, why should anyone assume that they have any honesty or integrity in other areas?
You could call it the 'net66 syndrome'.

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Norton Customer Reviews Overview

Norton is a well-known name in the cybersecurity industry, offering a range of products to protect users from online threats. Our analysis of Norton reviews reveals that the company has a strong reputation for providing reliable and effective security solutions. Customers appreciate the ease of use and comprehensive protection offered by Norton's products, which include antivirus software, VPNs, and password managers. Norton's customer support is also highly rated, with many users praising the company's responsiveness and helpfulness. Overall, Norton is a trusted brand that delivers top-notch cybersecurity solutions to its customers.

Norton In-depth Review

Product Range:

Norton offers a wide range of products to cater to different cybersecurity needs. Their product lineup includes antivirus software, internet security, and device protection solutions. With such a diverse range of products, Norton ensures that users can find the right solution to protect their devices effectively.

Features and Functionality:

Norton's products are packed with advanced features and functionality. Their real-time threat detection system effectively identifies and neutralizes potential threats, providing users with a secure online experience. The firewall protection and secure VPN features add an extra layer of security, ensuring that users' data remains safe and private.

Performance and Reliability:

Norton's products are known for their exceptional performance and reliability. They have a minimal impact on system resources, ensuring that users can continue their tasks without any slowdowns. The scanning speed is impressive, allowing for quick detection and removal of threats. Norton consistently performs well in performance benchmarks, surpassing many other leading antivirus software.

User-Friendliness:

Norton's user interface is intuitive and user-friendly. The installation process is straightforward, and navigating through the software is a breeze. The settings and features are easily accessible, making it convenient for users to customize their security preferences according to their needs.

Customer Support:

Norton provides excellent customer support options, including phone, chat, and email support. Their customer support representatives are responsive, helpful, and available to assist users with any queries or issues they may encounter. Norton's commitment to customer satisfaction is evident through their reliable support channels.

Pricing and Value for Money:

Norton offers competitive pricing for their products, with various subscription plans and renewal options available. Considering the comprehensive protection and advanced features provided by Norton, their products offer great value for money. Norton's pricing structure is comparable to competitors in the antivirus software industry.

Security and Privacy:

Norton prioritizes user security and privacy. Their privacy policy ensures that user data is protected and handled securely. Norton implements robust data protection measures and encryption protocols to safeguard user information, giving users peace of mind when using their products.

Compatibility:

Norton's products are compatible with a wide range of operating systems and devices. Whether users have Windows, Mac, or mobile devices, Norton's products perform effectively and efficiently. The compatibility of Norton's products across different platforms makes them a versatile cybersecurity solution.

Reputation and Trustworthiness:

Norton has established a strong reputation in the cybersecurity industry. Independent test results consistently demonstrate the reliability and effectiveness of Norton's products. Their certifications and positive customer reviews further solidify their trustworthiness as a cybersecurity solution provider.

Overall Rating:

In conclusion, Norton is a top-notch cybersecurity solution provider. Their diverse product range, advanced features, and excellent performance make them a reliable choice for users seeking robust protection. The user-friendly interface, responsive customer support, and competitive pricing add to the overall value Norton offers. With a strong reputation and commitment to security and privacy, Norton proves to be a trustworthy option for users' cybersecurity needs.
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Contact Norton customer service

Phone numbers

1800 680 026 1800 720 7898 More phone numbers

Website

www.norton.com

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