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NonStopDelivery [NSD]
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NonStopDelivery [NSD]
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1.3 243 Reviews

NonStopDelivery [NSD] Complaints Summary

18 Resolved
225 Unresolved
Our verdict: If considering services from NonStopDelivery [NSD] with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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NonStopDelivery [NSD] reviews & complaints 243

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2:29 pm EDT
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NonStopDelivery [NSD] - inexcusable &service&

Bought a cast iron tub from Home Depot. It was to be shipped to my home by Non Stop Delivery. I called HD to check the status and they said it made it to my town on 9/13/13, and scheduled to be at my house on 9/17/13. With that information, I scheduled my contractor to come out on the 19th at start demolition in my bathroom. Here's the important part, I...

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1:29 pm EST
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NonStopDelivery [NSD] Lack of service - delivery not delivered as promised

On february 20, 2013 I ordered a 9 lite panel door with large dog door in it. Order #w183528036. I needed this to allow our puppy and older dog to be able to go in and out to use restroom. Both are dog door trained. I volunteer at local banquet every year the banquet lasts all night and I can not get away to let dogs out. The door was not able to be shipped by anyone else I suppose so nsd brought it from somewhere down south I believe. It hit wyoming state line on 2/28/13 via i-80 and instead of coming odown to rock springs it went north to casper, wy. Where it remains. I as of 3/6/13 have not yet received this door and was told that basically there is no guarantee of a delivery date. But maybe by this saturday. Now the night of the banquet despite our attempts to come and let the dogs out my carpet was ruined. My husband has to have surgery next week and I really need this door... If I didn't I would tell home depot to stickit where the sun does not shine...
Please if anyone reads this do not use non stop delivery they also ship for sears, ace, lowes, etc...

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SW Supply LLC
Rapid City, US
Apr 14, 2022 2:22 pm EDT

My company in Rapid City SD placed an order through Home Depot in Gillette WY (we do not have HD here) on March 5, 2022. The $2,000 shipment stalled at this company in Casper WY on March 25th. Home Depot attempted to intervene on April 4, 2022. They contacted NSD. You cannot get a human on the toll-free number. You can only enter the tracking number and destination zip code. Their automated response is that the shipment is at their terminal. Da, WE KNOW THAT!

Home Depot put pressure on them to get this moving, so last night at 8:00 PM, they called our office number. DA#2, we are not open like most businesses in the late evening hours. The female left a message to to call them back. That call goes to the toll-free number we've been calling for weeks, only to get the same message regarding the item is at their terminal.

This is now a month-long episode. NSD is worthless. They do not have any phones number listed on the Internet, even their corporate number is non-working. I am going to also file a complaint with the USDOT and the USFTC. I am unhappy, my customer is extremely unhappy.

I even called at number is Casper WY to locate this business. That company will most likely be out of business soon. While typing this Home Depot's person attempting to resolve this just emailed me an "Escalation Ticket" for NSD.

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11:46 pm EDT
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NonStopDelivery [NSD] No Delivery

Ordered Wood Furnace est delivery was 9/28/12 It is 10/02/12 and the local NSD can't tell me where my shipment is or when it will be delivered. I don't think they could have lost it since it is 530lbs and around 3 ft tall! We paid almost $1300.00 I want to know where my product is, actually I would like my product delivered without any more excuses! On the log it says left message for customer which is a lie, no phone calls or emails from Non Stop Delivery, how about instead you type in on truck for delivery! I know this is NSD that can not seem to do what they need to do but I bought my product from Home Depot & they are the ones that decided to contract with this pitiful company, next time I order a large product I will choose site to store so if my product isn't there I can look the local HD manager in the eye while I listen to excuses!

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Stevibee
Wethersfield, US
Jul 01, 2014 6:00 pm EDT
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I was having a sofa delivered from NSD...it was coming from texas...just to mention cost us $1700... it took about a week to get to windsor locks ct...ok no problem...it sat there for a week.before they said they could deliver it...We live about 15 minutes away...but ok...no problem...then we finally have an appointment to have it delivered...in which we made from 12-2...since my wife had to leave for work...they were late...we had white glove service...in which they refused to take our old sofa...and the driver was rude about it saying he dont take nothing..and actually said that white glove delivery means a 2 person delivery...this guy works for the company and doesnt know what white glove delivery is...sad ! then after about 5 phone calls in which they told me they would take out the old sofa...we made another appointment...late again...wanted a signature without seeing the sofa...they brought it in...and it was damaged ripped...the driver said it wasnt his problem it was the doorway that ripped it...so we had him take it back...half of the sectional at least...the other half they just dropped in the living room...and left it...not to mention me my wife and kids were so excited about our new sofa...what a dissapointment, , , what a joke..never again...This company is awful...they dont care about customer service...THEY LIE..and they AVOID..

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Paulie Nunyabiznez
, US
May 26, 2021 10:50 pm EDT
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Replying to comment of Stevibee

Class action suit let's do it !

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Michelle Amanti
, US
Jul 12, 2022 6:27 pm EDT

I'm currently waiting for a delivery, it was delayed a week further the day after I ordered it, but I was like all right, we'll see what happens. The tracking is a disaster, said delivered on the 12th, even though new date isn't till the 18th, and pkg wasn't delivered anyway. Now it's sitting with a delivery exception somewhere. I'm 100% in for a class action lawsuit

NonStopDelivery [NSD] In-depth Review

Overview: NonStopDelivery (NSD) is a reputable delivery service provider that offers a wide range of delivery options to meet various customer needs. With a strong history and background in the industry, NSD has established itself as a reliable and efficient logistics partner.

Services Offered: NSD provides comprehensive delivery services, including same-day, next-day, and international options. They specialize in handling fragile items and offer temperature-controlled transportation for sensitive goods, ensuring their safe and secure delivery.

Coverage Area: NSD covers a vast geographical area, including major cities and specific regions. They have plans for expansion to further enhance their coverage, ensuring that customers in various locations can benefit from their services.

Pricing and Cost: NSD offers a transparent pricing structure for their delivery options. The cost is influenced by factors such as distance, weight, and urgency. Customers should be aware of any additional fees or surcharges that may apply to their specific shipment.

Tracking and Communication: NSD provides real-time tracking for shipments, allowing customers to monitor the progress of their deliveries. They maintain effective communication channels through email, SMS, and customer support, ensuring that customers are promptly notified of any updates or delays.

Customer Experience: NSD prioritizes a seamless customer experience by offering an easy-to-use website and mobile app. Customers can conveniently place orders and schedule deliveries, making the process hassle-free. The company values customer feedback and provides access to customer reviews and ratings.

Reliability and Timeliness: NSD has a strong track record of on-time delivery performance. In the event of unexpected delays or disruptions, they handle the situation professionally and efficiently. Customers have expressed satisfaction with the accuracy of deliveries and the condition of their items upon receipt.

Customer Support: NSD offers reliable and responsive customer support. Customers can reach out for assistance through phone, email, or live chat. The support team is readily available to address order inquiries, tracking requests, and resolve any issues that may arise.

Sustainability and Environmental Initiatives: NSD is committed to reducing their carbon footprint and employs eco-friendly packaging materials whenever possible. They actively collaborate with environmentally conscious partners to further their sustainability efforts.

Security and Insurance: NSD takes stringent measures to ensure the security of shipments. They provide insurance coverage for lost, damaged, or stolen items, offering peace of mind to customers. The claims process is straightforward, and customer support is available to assist with any insurance-related matters.

Partnerships and Affiliations: NSD has established collaborations with other businesses and organizations to enhance their service offerings. They have partnerships with courier networks and logistics providers, ensuring a robust and efficient delivery network. NSD also maintains affiliations with industry associations and certifications, demonstrating their commitment to quality and professionalism.

Technology and Innovation: NSD embraces advanced technology to streamline their operations and provide efficient services. They integrate with e-commerce platforms and order management systems, facilitating seamless order processing. NSD continuously innovates in delivery methods and service enhancements to meet evolving customer expectations.

Social Responsibility: NSD actively engages in corporate social responsibility initiatives, demonstrating their commitment to the community. They participate in community involvement programs and make charitable contributions. NSD upholds ethical business practices and maintains transparency in their operations.

Conclusion: NonStopDelivery (NSD) is a reliable and efficient delivery service provider that offers a wide range of services to meet diverse customer needs. With their commitment to customer satisfaction, advanced technology, and sustainability initiatives, NSD is a suitable choice for individuals and businesses seeking reliable and environmentally conscious delivery solutions. While there is always room for improvement, NSD's overall performance and positive customer reviews make them a trusted logistics partner.

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