Complaint Rating:

Company information:
Esurance
California
United States
esurance.com

I had insurence with Esurance for six month, now I wish I didn't.
I had a ticket that I had taken care of and went to traffic school to have it off my record. To make it short, my point was on because the court had not updated the information so I had to go back to have them correct it. Once they corrected the error and taken off the point, I had contacted esurance to have the extra 100 dollars refounded back to me because that is what I was told when I spoke to a salesmen on the time of purchase. The lady I spoke to had laughed at me and said "oh, not all points are actually off the record, they stay on and that is how mine is". I requested her to look at my driving record again and refused, so I am out of a 100 dollers and lesson learned. NEVER again will sign with them and anyone who ask I tell them not to go with them. I hope they will be out of business ASAP!