Complaint Rating:

Company information:
Sears Optical
Indiana
United States

In April of 2007 I purchased a pair of drillmount glasses from the Sears Optical store in Logansport, Indiana. By the time all the bells and whistles were added, I paid $600 for this pair of glasses. No warranty info was given to me at ANY time.
About 6 months later as I was cleaning them, they broke out where the lens joins the frame at the nose piece. I got online to see about contact info and that is when I discovered that I had a one year warranty on the glasses.
So I called the Sears Optical store where I purchased them and explained what had happened. The girl on the phone told me to bring them in, that they would fix them and there would be NO CHARGE. So I took them in.
The manager waited on me and said it would cost to have them fixed. I told her what the employee had told me on the phone about no charge. The manager said that the girl was new and didn't know what she was talking about, that their warranty was a limited one and that I would have to pay to have them fixed. She said that the drillmount glasses are FRAGILE and prone to break. Well, if they break a lot, then why even sell them???
Well, I was livid, but needed my glasses and my husband thought I ought to pay what they asked. So pay we did.
This time, glasses lasted about the same length of time before breaking again in the exact same spot. Rather than have to pay again, the glasses are sitting in a drawer and I am wearing my old glasses while I wait on a new pair (another $444 from a different eyeglass store).
I will NEVER EVER buy another pair of glasses from Sears Optical.