NonStopDelivery [NSD]
reviews and complaints

Estes delivered my equipment to nsd on 15 sep 2023. The equipment was to be delivered on 22 sep 2023. We are still waitting and no-one has contacted us from nsd and it is 9 oct 2023! according to our state's attorney we can file criminal charges of interstate fraud plus other charges since the value is over $1,000.00!

Just kept marking item delivered - when they set an appointment FINALLY - they marked it delivered FIVE HOURS before the appointment start time. Never calls back and you cannot get through you just have to leave a message. WORST Customer service I have ever experienced

Ordered a vanity from Home Depot.

Scheduled delivery, they changed the delivery saying it was our request which it was not.

Took another day off for the second for it still not to arrive.

Company will not answer phone lines and it disconnects after 16.20 min. Trying the chat option they disconnected as soon as we asked a question.

I ordered a shower unit kit in 2 large boxes. The items were thrown out onto the front lawn and the delivery person took off. There are holes in the boxes. The items were suppose to be put under cover of the front porch. Delivery on 5/92023

They delivered my new furniture and drug it across my brand new wood floors which are less than a year old. the room has never been used as I've been waiting over 7 months for my order. after damaging my floors there excuse for denying is is that the guys who delivered it said they didn't do it.

They received my bed on 3 /10/2023 delivered footboard and rails no head board said they would deliver on the 20 still waiting very unprofessional group never using either company again

This company dropped off an open box defective item without a packing slip at my door steps, instead of the item that I ordered through Home Depot.

The delivery drivers backed into my car and damaged the whole rear end of my vehicle. I am not going to give my bank information to anyone to handle something the non stop delivery drivers did to my car. I need someone to call me and discuss a solution.

Somehow they Lost my lawn mower tractor while it was in transit to my house. I bought it from homedepot and they did not even bother to call, email or inform me in anyway that my order had been completely LOST in Transit. Seems legit!

My company in Rapid City SD placed an order through Home Depot in Gillette WY (we do not have HD here) on March 5, 2022. The $2,000 shipment stalled at this company in Casper WY on March 25th. Home Depot attempted to intervene on April 4, 2022. They contacted NSD. You cannot get a human on the toll-free number. You can only enter the tracking number and destination zip code. Their automated response is that the shipment is at their terminal. Da, WE KNOW THAT!

Home Depot put pressure on them to get this moving, so last night at 8:00 PM, they called our office number. DA#2, we are not open like most businesses in the late evening hours. The female left a message to to call them back. That call goes to the toll-free number we've been calling for weeks, only to get the same message regarding the item is at their terminal.

This is now a month-long episode. NSD is worthless. They do not have any phones number listed on the Internet, even their corporate number is non-working. I am going to also file a complaint with the USDOT and the USFTC. I am unhappy, my customer is extremely unhappy.

I even called at number is Casper WY to locate this business. That company will most likely be out of business soon. While typing this Home Depot's person attempting to resolve this just emailed me an "Escalation Ticket" for NSD.