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NuBodi Complaints - non-return / non-refund policy

Review all NuBodi complaints

NuBodi

Posted: 2008-10-10 by Ron Schwanke [send email]
non-return / non-refund policy
Complaint Rating:  0 % with 0 votes
Company information:
NuBodi
Utah
United States
Phone: 877-350-8480

Like apparently many others, I ordered a sample of Acai Berry tablets (a one week supply). About ten days later I received an unsolicited 30-day supply of the product. After seeing my bill, I called the 800 number and was told by 'Nobert', their customer representative, that though dissatisfied with the product, I could not return the product and they would not reverse the charges.
I question the legality of this company's policy.

Other than contest the charges with my credit card company, is there anything else I can do?

Thanks,

Ron
Comments United States Scam & Fake Checks
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Comments

36 days ago by Support [send email]
We appreciate forums such as Complaints Board that allow for customers of all products to vent or state their beliefs concerning a given product. We look at it as a great opportunity for us to share our vision and see it only as a positive. We understand your issue and acknowledge there have been others who have shared your same frustration. We recognize we are not perfect, but we are always seeking perfection.

We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample. We offer a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance. In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis. If they like the product, they do nothing and the product continues to come each month. If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle (www.gohelpnow.com) and simply cancel the product. This usually takes less than 5 minutes.

We strive to do everything possible to make the product cancellation experience as easy and fast as possible for our customers. In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button. We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website (www.gohelpnow.com), available 24/7/365 a week, for more information.
35 days ago by J. Weaver [send email]
I was pulled into the same SCAM! I was sent an email that redirected me and nowhere in my trial offer did they say they would be sending more. You really don't even get a chance to talk with a human unless you stay on the phone for an hour or more. I also have a dispute with my card company to try to get this refunded. If you look up "Nubodi complaints" in your google search you will find a multitude of complaints for this company. Please report to BBB like I did and hopefully we'll get them shut down.
17 days ago by Catherine Mchale [send email]
I fell for this, and live in England. I have tried to ring but, after waiting for 20 minutes each time on hold, the cost is prohibitive. It is a fortune because it is a premium rate number. I have been to www.gohelpnow.com, but the product for sale on the English website is called Acai Berry Power 500 and is not listed in the list of products you can cancel and a message comes upsaying that they do not recognise my email address. I then emailed a message, detailing my order number and the product, requesting that they cancel. So far all I have received is an automated response saying that my email has been received, and that they value my comments and thoughts. If they do they'll cancel the order. I do notice, however, that the company address I have is Florida, not Utah. It is the same company because the phone number I have is also 877-350-8480.

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