Complaint Rating:

Company information:
DVDDonkey.com
Canada
www.dvddonkey.com

I ordered the Dick Van Dyke tv series on 9/20/2007 along with the Perry Mason videos. To this date I have not received my order for Dick Van Dyke. This company charged my credit card $183.00. I received the Perry Mason videos. They were of the poorest quility. To date I have not received Dick Van Dyke. I called thier customer service number which was a recording telling me to call back at a later time. Each time I would call, at different times of the day and different days of the week I would get the same message. I have emailed them. I was getting responses to my email telling me that my videos are on back order. That happened about 2 times. The 3rd time they offered me a refund. I email them to ask, this was in April 2008, if the order might be here by the 27th of April. If not then I wanted a refund. From that point on I never got a response to any of my emails to them. This company is a rip off. The Perry Mason videos were a bust. The poorest quality. Commercial all through the show, dead air, repeat episodes. Some dvd didn't have anything on them or wouldn't play. Stay away from DVDDonkey they are frauds and thiefs. I want my money back.