Complaint Rating:

To
The Kotak Mahindra Bank,
Bangalore.

Sub: Non receipt of insurance certificate till date

Dear sir,

I have taken the personal loan (Ref:SPL – 117850 ) from which Rs.15000/- was deducted towards the premium for Kotak Life Insurance. As per the details received from your customer support executive, the amount was deposited in Kotak Life Insurance, Deutsche Bank AC No. 0523563001 through cheque 43328 dated July 31, 2007. I have been following up for the insurance bond/certificate since three months. I posted the complaint to jaldiloans@kotak.com. I even called your customer care at 30545560, 30545533 and posted the complaint. There is absolutely no response from any of your customer support executives. Can some concerned person at the senior level look into the matter and arrange to send the insurance certificate at the earliest.

Your immediate action will be highly appreciated.