Complaint Rating:

Company information:
Bloomex
Richmond, British Columbia
Canada
www.bloomex.ca

I placed an order online with Bloomex for a flower delivery for my mother for Mother's Day. I knew she'd be thrilled and surprised and waited impatiently all day for the excited phone call from her. Much to my dismay, she never received the flowers at all. I tried to call Bloomex to see what had happened. The 1-800 customer service number has no customer service. The message recording suggests going to their website and emailing them or leaving a phone message and "someone will return your call within 24 hours". I left a message and also sent an email. No one ever returned my phone call. I did get a reply email the next day however with confirmation that my flowers WERE delivered (a day late mind you). 3 days after they were supposed to be delivered, my mother still hadn't received anything. Again, I sent an email. I received a reply (very hasty reply - no apology or "thanks for contacting us" just a quick note that read "see attached" and they had attached a ripped out page from a delivery person's log showing my mom's address and a barely-readable "left on doorstep" scrawled beside her address. There was nothing else on the paper. No company name, no delivery person's name. Not even a delivery date!!! How is this proof of delivery? I emailed again telling them that I wanted a refund as the delivery was never received. They told me they can only offer refunds if I returned the product and that it's "up to the delivery person's discretion" as to what to do with a delivery if the recipient isn't home. I emailed (yet, again) explaining that for one thing, the recipient WOULD have been home had the delivery been made on the correct date. But that not only had the delivery been made a day late, what type of delivery person would leave flowers on a door step to a huge apartment complex like the one my mom lives in? So either they were delivered and someone took them (which I blame Bloomex for for leaving them in an unsafe manner) or they weren't delivered at all. I advised Bloomex that if I didn't receive a refund I would contact the BBB. Of course they don't seem to care. Do not order from this company!! It's not even the money. It's the principle. They have no regard for their customers. No customer service whatsoever. This company is a complete scam. I'm spreading the word wherever possible.