Complaint Rating:

Company information:
Indianapolis, Indiana
United States

According to the supervisor at my local post office 2-3 day priority mail does NOT mean 2-3 days and that I am not to expect that just because I pay extra for it to be delivered priority does not mean anything.

I mailed an envelope on January 2 sending it (and paying extra) for the 2-3 day priority service. By the way, I am more than willing to accept that it could take four days. However, as of today January 12 it has not reached its destination... and to top it off the supervisor told me that that is perfectly acceptable. She attempted to tell me that the only "guaranteed" delivery is the express which is quite costly. I decided against mentioning that a few years ago I used express for something that had to be there the next day and lo and behold it did not arrive the next day. Of course, I was not refunded for the service I paid for and did not get. And I'm guessing I will not be refunded the difference between the priority and the "take your chances" rate this time.

If they cannot deliver in 2-3 days they should not called it 2-3 day priority mail and they certainly should not be charging extra.