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NoMoreRack.com Complaints & Reviews - quality, customer service

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Posted: 2013-10-29 by    Buyerv

quality, customer service

Complaint Rating:  100 % with 11 votes
I ordered a food storage set which was very flimsy and was missing pieces. When I opened the product the packaging was already ripped open and pieces falling out so I counted the pieces and I was short 10 pieces. I was going to consider it a loss and move on however I considered my options on ordering from the again and wanted to see how customer services was if I had a problem so I contacted them back. Initially it seemed positive. They seemed concerned asked me to take a photo an send it to them. they responded that it would take a couple day while they contact the vendor. All said and done, two week later and a few more back and forths, the vendor states there in no way that the package was sent like that. I said "ok i'd Iike a refund them". Then the said "ok, but upon the return they would check the product to verify" its all there. well that was my point and the reason I was returning because its missing pieces. so I figured they were just gonna deny my refund because pieces were missing and I'd be out my money anyways. Now I just received an email stating they wanted to be proactive giving me an AR stating vendor has not received my return. It just feels shady. Its been over a month since the purchase. I would not purchase again. Its not worth the trouble
Comments United States E-Shopping
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 30th of Oct, 2013 by   No More Rack CS 0 Votes
Hi Buyerv,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com ? We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.

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