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Nomorerack is selling counterfeit Beats by Dr. Dre headphones. We received our pair on Christmas eve. They were not in a manufacturers box and did not include an owners manual. We thought for a second that these were perhaps customer returns or refurbished products, which would explaint the great price. We called today to ask and were told that these actual ship direct from a wholesaler who is well known on "webutation" for selling replica products. Nomorerack did not have any information on the product. Did nomorerack.com even investigate this seller? If they had they would have known immediately that this seller pushes fakes! There are several online complaints regarding this issue, all popping up since they first offered these a few weeks ago. Yet today they are selling more of these, now knowing that these are fake! Nomorerack offered to have us return these for a refund or an exchage. An exchange for what? Another set of counterfeits without a box or packaging? How do we send the product back for a refund when they were sent without a box and no packaging! If nomorerack is now aware these are fake they should give immediate refunds. Those of us who bought these are now going to scrounge to go get the real thing. Why should we pay return shipping and wait for a refund? I will be happy to send these back but want immediately repayment and paid return shipping! No one should have to wait for their money on a counterfeit product. I will spend the day spreading this online. Do NOT buy from this website!
Hi,
Good day! We sincerely apologize for the negative experience you had with our website. Rest assured that we are working around the clock to deliver you unbelievable deals and make sure your Nomorerack experience is always amazing.
Thank you for posting your Order number. We have gone ahead and sent you an email to the email address we have on file regarding the resolution of this matter. Please know that we would do anything we can to help you out and we want to thank you for your continued support.
Hi Liaply,
Good day! May we ask how can we be of service to you? Customer satisfaction is our number one priority and we want to do whatever we can to make your experience shopping with Nomorerack as perfect as possible. If you can please email the details of your account and of your concern to experience@nomorerack.com, we would be more than happy to help resolve this to the best of our abilities.
Please know that we would do anything we can to help you out, and we want to thank you for your continued support.
I have had the same problem as the others here. placed an order on 11/13/2012. was shipped. still not received 12/10/12. Have emailed several times, never get a response. Tracking number invalid. Last email I requested full refund. Now they're guarenteeing delivery for Christmas if ordered by Dec. 10. They can't get orders delivered after a month how do they expect todo it in 14 days. I'm calling and filing complaint with BBB
The same thing happened to me. I went to their facebook page to check out comments before I ordered from them. What a huge mistake! It wasn't until after I ordered, that I realized they deleted all negative comments. Once I started posting negative comments, after realizing the item I ordered wasn't authentic, and I wanted a refund, they also blocked me. They have also closed my account, even though I haven't even received what I ordered. I can't get through to customer service, or they hang up. Nomorerack is a total fraud, even if some people say they have received their items. They have to fill some orders just to try and make us that complain look like liars. Congratulations if you have received your orders and actually liked them.
Many, many, many complaints like this. I have the same complaint. I ordered in November, and still have not received a tracking number. I found out the payment was processed through a Wells Fargo bank in British Columbia, when my bank sent me a notice of Foreign Transaction! I don't expect to see this order, and from what I have been able to find out, they won't be anything like the ad described. I am so stressed from all this drama, because of nomorerack, they are awful. They either hang up, or don't answer at customer service, so I just filed a complaint through paypal.
Hi,
Good day! Please accept our sincere apologies about the negative experience you had with our site. Rest assured that we are working around the clock to deliver you unbelievable deals and make sure your Nomorerack experience is always amazing.
Delivery times vary for each item. As per our FAQs, please expect 2-3 weeks for an order to be delivered. Rest assured that we are more than willing to help you with this matter. If you can please email the details of your Nomorerack account/order to experience@nomorerack.com, we would be more than happy to check the status of your order and resolve this matter the soonest possible time.
Please know that we would do anything we can to help you out and we want to thank you for your continued support.
Hi,
Good day! We sincerely apologize about the negative experience you had with our site. Rest assured that we are more than willing to help you with this matter. If you can please email the details of your account to experience@nomorerack.com, we would be more than happy to help resolve this to the best of our abilities.
Please know that we would do anything we can to help you out and we want to thank you for your continued support.
Hi,
We sincerely apologize for the negative experience you had with our site. Rest assured that we are working around the clock to deliver you unbelievable deals and make sure your nomorerack experience is always amazing.
We would like to inform you that we are more than willing to help you with this matter. If you can please email the details of your account to experience@nomorerack.com, we would be more than happy to help resolve this to the best of our abilities.Please know that we would do anything we can to help you out and we want to thank you for your continued support.
Hi,
Good day! We sincerely apologize about the negative experience you had with our site. Rest assured that we are more than willing to help you with this matter. If you can please email the details of your account to experience@nomorerack.com, we would be more than happy to help resolve this to the best of our abilities.
Please know that we would do anything we can to help you out and we want to thank you for your continued support.
I completely agree! First time user and had the most horrible experience ever! Ordered on 11/26/12 and on 12/5/12 I received a message from them saying that one of my items was no longer available by the supplier and that I would be credited for cost and shipping. Has not happened yet! Called to see how long it would take, had the WORST rep ever, stated she had no access to my account and that I was suppose to call customer service and she was customer care? There is only one number to the company and when you try to chat it never works. It is a TOTAL SCAM! stay away!
Hi,
Good day! We sincerely apologize about the negative experience you had with our site. Rest assured that we are more than willing to help you with this matter. If you can please email the details of your account to experience@nomorerack.com, we would be more than happy to help resolve this to the best of our abilities.
Please know that we would do anything we can to help you out and we want to thank you for your continued support.
Hi,
Good day! Thank you for posting your order information. We sincerely apologize about the negative experience you had with our site. Please be informed that we have contacted you through the email address you used when you registered on our website. The email should explain the steps taken to have this matter resolved. If there is anything further I can do to assist you please let me know by replying to the email we have sent you.
Please know that we would do anything we can to help you out and we want to thank you for your continued support.
Hi Napster,
Good day! We sincerely apologize about the negative experience you had with our site. We are sorry to hear that you have not yet received all of the items you you have ordered.Delivery times vary for each item. As per our FAQs, please expect 2-3 weeks for an order to be delivered. Rest assured that we are more than willing to help you with this matter. If you can please email the details of your Nomorerack account/order to experience@nomorerack.com, we would be more than happy to check the status of your order and resolve this matter the soonest possible time.
Please know that we would do anything we can to help you out and we want to thank you for your continued support.
Hi nalabt,
Good day! Thank you for posting your order information. We sincerely apologize about the negative experience you had with our site. Please be informed that we have contacted you through the email address you used when you registered on our website. The email should explain the steps taken to have this matter resolved. If there is anything further I can do to assist you please let me know by replying to the email we have sent you.
Please know that we would do anything we can to help you out and we want to thank you for your continued support.
Hi,
Please accept our most sincerest apologies about the negative experience you had with our site. Customer satisfaction is our number one priority and we want to do whatever we can to make your experience shopping with Nomorerack as perfect as possible.
We are sorry to hear about the confusion regarding your order. Rest assured that we are more than willing to have this matter immediately resolved for you. If you can please email the details of your Nomorerack account/order to experience@nomorerack.com, we would be more than happy to help resolve this to the best of our abilities.
Please know that we would do anything we can to help you out and we want to thank you for your continued support.
Hi,
Good day! Please accept our most sincere apologies for the negative experience you had with our site. Customer satisfaction is our number one priority and we want to do whatever we can to make your experience shopping with Nomorerack as perfect as possible.
It usually takes 2-3 weeks for the refund of returned items to be process, we are sorry to hear that you have not yet received the refund for the items that you have returned. We assure you that we are more than willing to settle this matter for you, the soonest possible time. If you can please email the details of your account to experience@nomorerack.com, we would be more than happy to help resolve this to the best of our abilities.
Please know that we would do anything we can to help you out and we want to thank you for your continued support.
Best Regards,
NoMoreRack.com - Customer Care
Hi,
Good day! We sincerely apologize about the negative experience you had with our site. Customer satisfaction is our number one priority and we want to do whatever we can to make your experience shopping with Nomorerack as perfect as possible. May we ask how can we be of service? If you can please email the details of your Nomorerack account/order and of your concern to experience@nomorerack.com, we would be more than happy to assist you to the best of our abilities.
Please know that we would do anything we can to help you out and we want to thank you for your continued support.
Best Regards,
NoMoreRack.com - Customer Care
Hi Missyann,
We sincerely apologize for the negative experience you had with our site. Customer satisfaction is our number one priority and we want to do whatever we can to make your experience shopping with Nomorerack as perfect as possible.
Please let us know how we may assist you and provide us more details about your concern. If you can please email the details of your account to experience@nomorerack.com, we would be more than happy to help resolve this to the best of our abilities.
Please know that we would do anything we can to help you out, and we want to thank you for your continued support.
Hi Sartor,
Please accept our sincerest apologies for the negative experience you had with our site. Customer satisfaction is our number one priority and we want to do whatever we can to make your experience shopping with Nomorerack as perfect as possible.
We are sorry to hear are having issues with the item that you have received. Rest assured that we are more than willing to have this matter immediately resolved for you and we will certainly help you on how to take advantage of the 1-year warranty that came with the item. If you can please email the details of your Nomorerack account to experience@nomorerack.com, we would be more than happy to help resolve this to the best of our abilities.
Please know that we would do anything we can to help you out, and we want to thank you for your continued support.
Hi Niemer,
We sincerely apologize for the negative experience you had with our site. Customer satisfaction is our number one priority and we want to do whatever we can to make your experience shopping with Nomorerack as perfect as possible.
We are sorry to hear that the pillow cases you received were of incorrect size. Rest assured that we are more than willing to have this matter immediately rectified for you. If you can please email the details of your account to experience@nomorerack.com, we would be more than happy to help resolve this to the best of our abilities.
Please know that we would do anything we can to help you out and we want to thank you for your continued support.
Hi Janie,
We sincerely apologize for the negative experience you had with our site. Customer satisfaction is our number one priority and we want to do whatever we can to make your experience shopping with Nomorerack as perfect as possible.
We are sorry to hear about the issues that you have encountered regarding the orders you have received, that one of them was incomplete and the other was damaged and that the packaging was damaged too, something must have happened in the shipping process that had caused this to happen. Rest assured that we are more than willing to have this matter settled and resolved for you the soonest possible time. If you can please email the details of your account to experience@nomorerack.com, we would be more than happy to help resolve this to the best of our abilities.
Please know that we would do anything we can to help you out, and we want to thank you for your continued support.
Hi Kaprole,
We are very sorry for the negative experience you had with our site. Customer satisfaction is our number one priority and we want to do whatever we can to make your experience shopping with Nomorerack as perfect as possible.
In-Store credits can be used on any purchase and do not have restrictions on how to use them credits. If you can please email the details of your Nomorerack account to experience@nomorerack.com, we would be more than happy to help resolve this to the best of our abilities.
About the order which you have not yet received, once we have pulled up your account, we will gladly check if the tracking information of this order and communicate this matter with the vendor of this item to ensure that the order gets delivered to you the soonest possible time.
Please know that we would do anything we can to help you out, and we want to thank you for your continued support.
Hi Sandra,
We are very sorry for the negative experience you had with our site. We were able to pull up your account and we will have our Customer Care Team contact you today through email to assist you regarding your concern.
For further correspondence, kindly send us an email to experience@nomorerack.comWe would be more than happy to help resolve this to the best of our abilities.
i concur...then they'll send you a generic response...don't even know if the responder (samuel) is a person or just a computer generated name.
I sent a product back that was defective, this was early July. I have yet to recieve a refund. I guess that is a 140.00 lesson I have learned. I will make sure that all of my friends hear about this, I will post it on Twitter and on Facebook, so I will reach as many people as I am abe to warn them about shopping Nomorerack.com.
For the second time, I got a poorly designed product that was useless and it was too expensive to return so I had to accept a loss and am pissed. Got sheets that were advertised to be high grade Italian sheets (crap!) and they collected little lint balls the first time they were used. They would not return them because they were used. Also, all customer service correspondence was automated showing that they could have cared less about me! DON"T WASTE YOUR TIME!
Hello Withene,
Vincent here from Nomorerack and I wanted to thank you for bringing this to my attention and I do apologize for the concerns on your order and the process involving the return.
I would like to look into this further and get this resolved for you but in order to do so, could I ask that you email me directly (email below) with your name and details so I can properly review and get this taken care of.
Sincerely,
Vincent D.
Customer Experience
solutions@nomorerack.com
I also have been getting the run around on my refund on a item that was defective. I have read all these remarks and will never order from this scam of a company. They are worthless.
Hello DAKOTABUD,
Vincent here from Nomorerack and I wanted to thank you for bringing your concerns to my attention and I would greatly appreciate any follow details (specific to your concerns) be sent directly to my attention at solutions@nomorerack.com.
Any further details on your account along with any details on orders, support, specific advertisements and other so I can properly review these and get back to you right away.
Thank you in advance and again my apologies.
Sincerely,
Vincent D.
Customer Experience
solutions@nomorerack.com
Hello Branna,
Vincent here from Nomorerack and I would like to look into this further and get this resolved for you but in order to do so, could I ask that you email me directly (email below) with your name and details so I can properly review and get this taken care of.
My Apologies for any concerns experienced and do promise to get this resolved.
Sincerely,
Vincent D.
Customer Experience
solutions@nomorerack.com
I am not typically not someone who would sit down to write a negative review on a company but I am SO upset with Nomorerack that I feel that everyone should know about their products. I bought a La Terre bag from their site, supposedly retailed $180 but I bought it for $35.00. I receive the bag a month ago and used it for about 2.5 weeks and one of the strap fell off from the bag and there's just no way at attach it back. I contacted their customer service and was told unfortunately, we have a return policy and it's 7 days (though I emailed too and was told I had 30 days) and since you're past that, you can't return the item. FOR GOD SAKE, THE BAG LASTED 2.5 WEEKS! And I only carried it to work and home after work and grocery and shopping on weekends. I've bought bags from KMart for $10 that lasted longer than that! Their so call retail price are all jacked up and not real. I would stay away from them!
Hello 5Boys,
Vincent here from Nomorerack and I wanted to thank you for bringing this to my attention and I do apologize for the concerns on your account access. We are aware of some IP addresses that may have been blocked through their ISP and if I could ask that you email me directly (email below) with your name and details for your account so I can properly review and get this taken care of.
Again, my apologies and I look forward to your reply.
Sincerely,
Vincent D.
Customer Experience
solutions@nomorerack.com
my accounti has been DE-ACTIVATED, would like to know why,
Hello Jillione,
Vincent here from Nomorerack and I wanted to thank you for bringing this to my attention and I do apologize for the concerns on your order.
I would like to look into this further and get this resolved for you but in order to do so, could I ask that you email me directly (email below) with your name and details so I can properly review and get this taken care of.
Sincerely,
Vincent D.
Customer Experience
solutions@nomorerack.com
Hello,
Vincent here from Nomorerack and I wanted to thank you for bringing this to my attention and I do apologize for the concerns on your order.
I would like to look into this further and get this resolved for you but in order to do so, could I ask that you email me directly (email below) with your name and details so I can properly review and get this taken care of.
Sincerely,
Vincent D.
Customer Experience
solutions@nomorerack.com
nomorerack is a big big rip off. Their products are of very very poor quality and its very hard to get back your money. I have been trying for over a month for a refund . They claim that they dont know which products I returned.Stay far far away from this site. You guys should be ashamed . Just remember this "WHATEVER YOU GIVE OUT YOU WILL GET BACK''. Nomorerack should be just that nomore.
Hello Gaspen,
Samuel here from the Customer Relations team. Always here to help!
We understand we may not be perfect but we always strive to make things right for our consumers. We apologize for any difficulty you have faced.
If you could please share your Order ID, we will reach out to you and correct the problem.
We take pride in our customer service levels. Our team is available around the clock and we are always here to help. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy.
Sincerely,
Samuel.
Hello Enigalie,
Vincent here from nomorerack.com and I do apologize for your concern.
With respect to your email address being shared, I can assure you that any email addresses submitted are used for our own communication processes with our offers, company updates, etc. and we do not sell or share our lists with others. If you do have any concerns with other companies contacting you (other than nomorerack), please ensure you un-subscribe from these. In the future, if you do have concern with any email you think may be from nomorerack but is not, please make sure you forward it over to our support team so they can review this concern for you. We certainly want to ensure our customers that we do take their details very seriously and work very hard at protecting it.
Thank you for bringing this to our attention and please don't hesitate to send over any additional details for our review.
Sincerely,
Vincent D.
Customer Experience
solutions@nomorerack.com
Hello Nalimet,
Samuel here from the Customer Relations team. Always here to help!
We understand we may not be perfect but we always strive to make things right for our consumers. We apologize for any difficulty you have faced.
If you could please share your E-mail address/Order ID, we will reach out to you and correct the problem.
We take pride in our customer service levels. Our team is available around the clock and we are always here to help. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy.
Sincerely,
Samuel.
Hello Jireption,
Samuel here from the Customer Relations team. Always here to help!
We understand we may not be perfect but we always strive to make things right for our consumers. We apologize for any difficulty you have faced.
If you could please share your Order ID, we will reach out to you and correct the problem.
We take pride in our customer service levels. Our team is available around the clock and we are always here to help. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy.
Sincerely,
Samuel.