Where do I begin??? I got 2 items, coming from different areas, had to send them back, the shipping cost me more than the items themselves. So I talk to live chat and she keeps telling me to read the return policy. I was furious that they don't tell you, in advance, that you do not get a REFUND, but an IN STORE CREDIT. I never wanted to order from this store again and now I'm getting an IN STORE CREDIT!!! I did call the customer service number and that lady was helpful and gave me a refund on my pay pal account. But, wait, not the whole amount. Somehow, I still got the in store credit, providing the remainder of the credit. Now I have to order from them again and wonder what the quality of the item will be.
I ordered the infrared knee pad...I got one as shown. A week or so later, I get a different kind all together...plus it's in a size XL. I have very skinny legs and don't know where they got this size..it doesn't fit, but I'll not go through this process again. Hopefully I can find someone to use it, cut my losses here and never order from them again. Wish I had found this site before I ever ordered, I will know better on future purchases. PEOPLE, PLEASE don't order from this store!!!