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my Noma Backup Power System 1800, which I purchased June 28 2008, stopped functioning properly and when I initially called too see what service was available and asked what the warranty period and was was told they would need a receipt before they could tell me anything. I tracked the receipt down and called back only to be told that it was past warranty and that there was no non warranty service available. I found it to be ridiculous that they sell a $500 item under their store brand that they can not provide support for and made me track down a receipt before they could tell me the warranty period. The only solution they had was to buy a new one or call the manufacturer. Based on this experience, I would not buy another Canadian Tire / Noma product again.
The complaint has been investigated and resolved to the customer’s satisfaction.
Mine is for my sump pump. During power outage, secondary sump pump kicked in (vacuum system - Thank goodness ) because the Noma system was dead even if it indicated full charge. The same thing happened with Garrison. My Noma and Garrison are unreliable. Can we change batteries? What other back up systems do you recommend.
I have a noma 1800 as well. Haven't used it on any emergency situation and as i read your comments I now wondered if i can really rely on it. I have medical equipments connected to it and I lost the manual. Can anyone help me confirm if I can use this on medical devices? Thank you.
I purchased my first one in 2007 and it failed the first time I exhausted the battery. It was 11 months old a was required as emergency back up for a heating system. I was lucky enough to get a replacement under warranty...exchange. It too failed with E03 code and was fried. The new one has worked flawlessly since although the internal battery is now weak and doesn't last long but it is also 10 years old now. I have since removed it from emergency service as I did not feel comfortable with its reliability.
Agreed with everybody here, this is not a backup system, it worked for me twice for approx 1 hour each time, but now
dead on the floor, won't charge, no error message, charging since 2 days and says CH 9,
very nice piece of crap,
NOMA is loosing it's name on this one.
The Noma 1800 is indeed unreliable. Followup service and support from Noma(whoever they are) is impossible to find.(even on the internet.) Some one suggested a class action suit and I would suggest that Canadian Tire be included in the action. This product is defective and completely unreliable and to be sold as an emergency backup product is not only irresponsible but to my way of thinking dangerous. Canadian Tire is complicit in this products' distribution and other NOMA products which repeatedly are substandard and defective.(but inexpensive)
Thank you for your site and comment availability.
I bought the noma 1800 at canadian tire and it malfuncitoned the first time i needed it.
Returned it and should have gotten a refund.
Instead i took a second one and did not monitor it for about a year
The first time it was needed, it too failed to operate properly.
By now the waranty period had run out and i am now stuck with a big heavy piece of garbage.
I agree the reset button does not feel like it is connected to anything.
Do not buy this piece of garbage.
A total waste of money
There should have been a lawsuit against this company for selling this product
...oh, and I do not believe the reset button is even connected to anything.
I have a noma 1800 back-up power sysetm, first time i needed it, it didn't work at all, it read that it was fully charged, i plugged something into it and got an error message, turned it off and it never came back on, good thing it wasn't an emergency! Do not buy this product, skip the middle man a throw your money out the window.
Our Noma 1800 failed to operate on our basement sump during a recent power failure. We did not know it was not working because the indicator read full but when the power went on the sump alarm went off and the sump operate for several minutes. That was the first indication to us that there was no back up power. The reset button does not work and there was no error code.
WARNING: Do not buy the Noma 1800 or any product from Canadian Tire like it. If you already own one plug in a lamp and check if there is any power even if it reads full. It might be like ours and and just a waste of space.
Do not expect any support from Canadian Tire either. We had issues with them over a power washer 13 months after purchase.
hello, I'm pretty teed off myself with this product...It is unreliable and should not be sold - especially if it is required for emergency situations (fridge, small space heater or Sump Pump). I am surprised that home owners or insurance companies have not yet filed legal action against Noma (or Xantrex). A consumer ethics board should investigate this and demand Noma change their engineering design of this product and their Warranty Procedures. It seems to me this E03 Error code was inherently designed so product breaks down prematurely (a transformer on motherboard perhaps) specifically to encourage more customers to purchase this terrible product - and they are forced to, since, aside from fuel powered generators, I believe this is the only product available to supply power for emergency use.
Noma is not a Canadian Tire brand, and each of those products has their own warranty. All I can say to your complaint is that it was a good thing you had the reciept.