Complaint Rating:

Two weeks ago, exactly Monday April 14th 4:30 pm, I had my new phone ( Nokia 6300 ) and I went to the nearest Nokia Care center for me to transfer the data from my old phone memory card ( Nokia 6600 ) to the new one.
After asking the manager I was told the cost. After paying, I got both my phones. As the new one wasn't charged I charged it. When I opened it .. what was in the memory card...NOTHING!!
I tried everything looking for the data and nothing except for some names was there.
The 2 gegas memory card has 1.9 free space!!!

Thursday, April 17th5:00 pm, I went back explaining what happened. I was told " no! we only transfer contacts and calender!" he said .. so I replied " why wasn't I told that in advance"
As rude as he can be, I was explained that this is just it!!
So I told him I even don't have the calender.. Again!, After asking the manager, I was told transferring the calender will take 2 hours!!!

Couple of days ago I discovered that my memory card is empty and even the contacts appearing are the ones saved on the sim card!!!

I asked both times to speak with the manager or anyone of his back up and I was told he's busy
Both times the custom service agents were rude and aggressive

This is totally unacceptable. I am dealing with a hight respectable place - supposedly - here and I expect nothing but respect.


I went to Nokia Care center
In Egypt, Cairo, Makram Ebied st.

Eman Hashim
Reporter, Writer and Part Time editor