Complaint Rating:

Company information:
Prime Jewellers
Bangladesh

I am from Chittagong, Bangladesh. I bought a Nokia 5800 Xpress Music from Nokia Bangladesh Distributor Execel Telecom(Pvt) Ltd.(From Chittagong Regional Office) on Dated:28/03/2009 with intact sealed box. After coming into home I got everything ok but after few hours i saw that the camera takes picture with a big spot in the right down side of the picture with flash on and without flash it's ok.
The nextday(29/03/2009) I complained the Distributor with the problem, they first told me to send product to Nokia Care. After that i told them i had not used the product yet, so why u cannt change the product they asked me how much talk time, i told only 3 min. Then they agree to change the product by giving me a receipt writing DoA Claims but after 1 week. After 1 week on Dated: 4/04/2009, they gave me a new intact sealed box of Nokia 5800 Xpress Music and i opened the box in front of the Distributor's people and test the Mobile whether everthing ok or not, i tested everything in front of them like Bluetooth, Call feature, Camera with Still Image, but i didnt tested Video Feature of the mobile. As everybody know if Camera with Still Image works then Video Feature will work. But it is regret that on Dated: 16/04/2009 when i use to Video Feature of the Camera it goes to full blank screen(Full black, camera cann’t see anything) as soon as i switch to Image Mode, it is also full blank screen(Full black, camera cann’t see anything), and i found that camera is not working. And i restart the Mobile and found that Image Taking with camera is working but when i again switch it to Video Mode the same problem repeat again and that time i also had to restart the Mobile to work Imagae camera. These problem occurs for everytime. I also found that when I enter the Camera and take picture and exit, these procedure continues for five to six times, the Image Camera also repeat the same problem that i mentioned earlier and that time i also had to restat the phone.

So why you buy the mobile, i advise all people not to buy Nokia 5800 XpressMusic