Complaint Rating:

Company information:
Dell Computer
United States

Two days after buying a top-of-the-line Dell desktop I encountered a Windows Vista problem dealing with installation and removal of programs. The problem was with the Windows Installer program, part of the operating system. After talking with their level one tech, no nothing level 1 tech Agent (Rahul_195657): to supervisor (Sup_Bondada_56363): and finally a level 2 tech, (lost his name) each offered the very quick solution. I should contact Dell On-Call. It is a paid service that starts at $49 per incident as a minimum. When I threatened to publicize their actual response, the level 2 tech made one effort to solve the problem. He then explained that any slightly complicated problem needs to go to their paid service, even though Dell sold the Windows copy and Microsoft has no responsibility to support that sale. It was clear they felt no responsibility for this problem. This purchase of a Dell computer is probably my 12th purchase personally and countless purchases I have influenced. Rest assured that this is the last Dell computer I will ever buy!