Complaint Rating:

I want to know why it takes so long to get the necessary shipping box, so that my x-box 360 can be sent in for repairs?!?!?!

I have been talking with their customer service for the last six weeks and still have not received any shipping box. I paid the $99 repair fee almost six weeks ago and still have not received any service.

Every time I call, customer service says that my problem has been assigned to a supervisor and their group and they will call me back. It has been two weeks and still no response.

What type of scam are these guys pulling?

How damn hard can it be to send me a damn shipping box??

How do I know that I will even get the my xbox360 repaired if they can't even send a simple shipping box???

I repeat it has been six weeks and I've paid for something that has not even started.

I CAN'T PLAY HALO3 AND I'M PAYING FOR VIDEO GAME SERVICE THAT I CAN'T EVEN UTILIZE --- MICROSOFT IS COSTING ME MONEY!!!