Complaint Rating:

Company information:
Royal Holiday
Mexico
www.royal-holiday.com

We signed a contract for holiday travel points after some very smooth and lengthy manoeuvring on the part of several salesmen, ending with Victor Garcia Darosa Fucci, much against our better judgment. We have never owned a timeshare, even though such opportunities were presented to us in the past.
In December 2005, we were living in Guatemala and although we knew that the 800 number will not work from there, we were given personal numbers and email for Mr. Garcia, as well as a Royal Holiday website user id and password and were assured that we can get all the information we need from the website and package. In addition if we had any questions or concerns, we could call Victor personally. On returning to Guatemala, I tried to access the website but found that the user id and password did not work and calling or emailing Mr. Garcia was also a lost cause. No package arrived, so we were uninformed and helpless until our return to Canada in June, 2006. Going through the package did not help in understanding what we had purchased and placing various calls to RHC seemed to be a dead end as well. The certificates we had received were either useless or expired, we were directed to various numbers, none of which were any help. The only thing that was abundantly clear, was that we would not be taking any holidays with Royal Holiday any time soon, unless of course we spent more money to upgrade our level. This was not an option. In the meantime, we would also be faced with paying annual maintenance fees for something we could not access. Unacceptable! We just want out of this nightmare and wish to warn others to stay away from this company or at the very least do your homework thoroughly before signing anything. They are very clever with their promises and wearing you down!