Complaint Rating:

Company information:
Orbitz
500 W Madison St Ste. 1000
Chicago, Illinois
United States
www.orbitz.com

I made a group reservation.

March 10th

- They processed the payment by check

- They also left me a voice mail and e-mailed me to say that they couldn't give me the hotel rate that I placed a deposit on.

March 12th

- I canceled the reservation and asked for a refund

April 15th

- I checked on the status of the refund.

April 16th

- The said that it takes 4-6 weeks.

May 7th

- filed a complaint with BBB

May 8th

- received a response from Orbitz saying the hotel just sent the money back and they would be sending the refund in 10 days.

- BBB asked if I wanted to accept this response

May 17

- replied to BBB that I do not accept the response because it's been 10 days and I still haven't received a refund

As you can see, it looks like Orbitz is either hard up for money and doesn't want to let any money go back out the door or they're running some type of scam on customers by baiting and switching prices and then never giving a refund. Out of all the complaints about them that I saw at the Better Business Bureaus, most are about refunds. If I can't find a lawyer to sue for this, I'm going to small claims court.