Complaint Rating:

Company information:
American Laser Center
Austin, Texas
United States

American Laser Center in Austin, TX is the worst experience of mine. First of all, 1.5 year of treatments seems not to be working at all. The hair is still there. Whenever I would express my cocnerns about the effectivness of the treatments, I was always told to give it some time. However, my patience has been running out as there are no effects. All of this time I was told to shave at least 24hours before the treatment but once I started expressing my concern, suddenly they told me that I should not be shaving. Hello!? What is the proper procedure? Plus, of course in the begining they would take a picture of the treated area - be aware that the spot has been shaved(as instructed) so of course there is no hair!
Secondly, this particular center has NO IDEA what a customer service is. They are very rude and always late. One time I had an appointment - I came about 5 minutes before my appointment just to wait another 25 minutes for the technician to get ready. I got a little upset about that fact and when I tried to point it out, the technician got EXTREMELY rude to me. I have never been treated so bad in my entire life. Especially in a place where you pay a lot of money and you expect not only the good service but also good customer manners. It was a huge disappointment, they did not respect my time at all.
Thirdly, they never answer the phone, it is always the answering machine. In order for them to call me back, I need to leave a few messages first as they never call back after the first message.
I wish I have never gone to that place. I have been reading what other people's thoughts and disappointments are and it looks like there is no chance of getting your money back. I think it would be fair to ask for some kind of reimbursement in a case where the service is not what was expected. Please, be careful in what you choosing. Do not choose Americal Laser.