Complaint Rating:

Airtell customer care is one of the most inefficient customer care I have ever come across. Airtel as a company does not have any respect towards there customers. They treat them as though there customers are living on companies mercy. I have a postpaid connection from past 6 years. I have been paying the bill of an average of Rs. 2,500/- every month and I have opted for ECS. Last month I forgot to keep the sufficient balance in my account and ECS got rejected. Customer care called me up and I issued the cheque immediately.

This month again, Airtel calls me up and says ECS is not clear. I check with the bank and the amount has been debited from my account. Surprising fact is, Airtel has sent the request for my previous bill as well which I have made by cheque!.

I called up to Airtel customer care and told them that the amount has been debited from my account and asked to check the same from there end. The person told me that the issue will be resolved in 24 hrs.

Within a day, i get another call from airtel customer care for the payment due! I explain them again and again to the rep. Then the calls started coming almost every day.. not one but multiple from different person. I called again to customer care and now they demand the bank statement from me. I don't understand one thing. Amount has been debited from my account means, it should be credited to aritel. Why cant they check there account and update the system.

These customer care ppl have no manners. They disconnect the call in the mid of the conversation. They have absolutely no information and just repeat the same sentence like parrots!

I have decided to disconnect from airtel! Airtel is no more good..! there customer care sucks... its not the ppl who are working there, its the company which sucks!