Complaint Rating:

Company information:
American Laser Center
Clark Street - Century Shopping
Chicago, Illinois
United States
Phone: 773-456-1956
americanlaser.com

I was contacted my American Laser Centers informing me of a contest for free services that I won. I spoke to a representative about the amount and was conveniently given additional money if I made the appointment for a consultation quickly. I made the appointment and attended the consultation at their Lincoln Park facility on Clark Street in Century Shopping Center. I met with the manager Julie who gave me all the reasons why American Laser Center was so great. I decided on a treatment after being bullied to pick something right away because prices change constantly. Julie offered me "pre-approval" for a finance plan to pay for the $750 treatment over 6 months and assured me that I would NOT BE CHARGED FOR ANYTHING UNTIL I RECEIVED SERVICES. After being approved for financing, I told her that I had leave and wanted to take any other forms that needed to be signed with me and that I would return them when I came for my first appointment. She then proceeded to give me the forms and told me to sign and I could look them over afterwards. I did so and left. After thinking it over, I wanted to change the area of treatment and tried to contact Julie the next day. She was unavailable and the representative told me that she would inform Julie to call me back. After another call the next day for Julie and no return call, my frustration began. Three days after the appointment, I received a bill for $750 for my American Laser Services. I tried to contact Julie againg, to no avail. I contacted customer service and left a message with a supervisor - no return call.
I finally put in a dispute the medical biller for the full amount of the services b/c no one would return my calls or help me at American Laser. Although, one of the forms mentioned an "Administrative Fee" for cancellation, I do not feel I should have to pay it b/c I did not initially want the services cancelled - no one called me back, Julie told me that I would not be charged if I didn't have anything done and did not tell me there was an "Administrative Fee" as she rushed me through signing their forms, Illinois has a "Lemon Law" and gives consumers the right to cancel/return goods/services if they feel mislead or lied to.
I subsequently received a partial refund less the "Administrative Fee". American Laser Centers has terrible customer-service-three different representatives that I was able to get a hold of after disputing the charges told me that I would receive a full refund, yet these promises are conveniently left out on the notes in my account. One of the reps actually told me that a refund for the full amount was processed the day after I had my consultation. No record of this can now be found by American Laser.
Julie no longer works at the location that I had my consultation at and cannot confirm what she told me (LIED TO ME ABOUT). The only person that seemed the least bit concerned about charging me for something that I never received is the current manager, although she cannot help.