Complaint Rating:

Company information:
Southwest Outdoor Products
10094 6th Street
Rancho Cucamonga, California
United States
swopbbq.com

I have been trying to get a hold of Mathew Kline the salesman who sold me my outdoor kitchen for months. I finally did get him to deliver the order May 25. He delivered the kitchen components which looked good, but the grill has a big dent on the hood, is missing the rotisserie, and is set up for natural gas when I requested propane. The side burner hood and fridge is also all scratched. He also said the bar stools where to be shipped direct to me within a few days. I still have not received those bar stools. Matthew also promised me he would be back to my house on Friday May 29th to deliver the components that needed to be replaced. As of June 2nd he still does not return my calls. At the time of purchase my parents also gave Matt a $500 down payment and have yet to a call returned. 578a3