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21st Mortgage Complaints - No cust. service

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21st Mortgage

Posted: 2009-06-22 by   Roland
No cust. service
Complaint Rating:  100 % with 1 votes
Company information:
21st Mortgage
United States
21stmortgage.com

21st mortgage not only has our payment gone up every year because of home insurance that is included in the note (they told us it was the insurance companies fault, but we soon found out they owned the insurance company), they call our neighbors, family, and call at work even though they have been told not too, we are only a month behind and they will not work with us( I asked about the loan modification and they said they do not do that), they already sent us a default letter, I have had a lower paycheck b/c of work slowing down due to the economy, but they don't care. They have pretty much said everything on the phone they could without actually cusing me out. when we bought our mobile home we bought it from another comapny but before our fist payment was due they sold it to 21st. We can't even get a copy of the contract. I think they are trying to push us out of our home. You would think that at a time like this they would be helping people instead of trying to push them out of their homes. Is there anyone who can help me deal with this people, I think we need an attorney b/c our rights have definetly been violated just at the fact they were calling everyone who lives on our street.
Comments United States Mortgage Companies
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 151 days ago by   Silverado99 0 Votes
It is the policy of 21st mortgage to only address customer complaints in a confidential discussion with our customer. To appropriately respond to a complaint may require releasing confidential information, which is strictly forbidden under federal privacy regulations. We will attempt to contact the referenced customer to resolve this complaint.
 143 days ago by   norm143 0 Votes
I wholeheartedly agree! 21st Mortgage engages in routine harassment and bully style threats on a routine basis! They constantly say they want to "work with you" but only on their terms. They've constantly harassed us by phone, called relatives and neighbors, and even told my little girl that she was going to be homeless if we didn't call them back immediately!!! We have been late; but it's usually paid by the end of the month and it's primarily because of their "working with us". It seems like it's encouraged by their company to be rude and bullying. They are the worst of scum!!!
 51 days ago by   Jeanne Pierce 0 Votes
21st Mortgage not only screws the customer but also their contractors that work on their homes. My husband is a subcontractor for them and was told the week before Labor Day that he would be getting his check. As of today September 30th - No check. I think 21st Mortgage thinks we're a bank and uses our money with no interest. I've told him to slap a lein on all the properties he hasn't been paid for...then lets see how fast he gets paid. So what do you think of 21st Mortgage now! We have mortages to pay and employees to pay. Where not talking a couple hundred of dollars...we're talking thousands...

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