Complaint Rating:

I returned three software programs as instructed with the return numbers written on each of the software packages. This was done on 6/19/08. I was told they had to be returned before 6/30/08. I call 2 weeks after shipping and was told that the product had been received and I had to wait 15 business days for a credit to be issued to my account. During this call I was told the product was received 6/22/08. I was told that this credit should be issued by the 28th of July. I called again on 7/31/08 and was told by Jeff that I should have already recieved the credit, because it had been approved. He told me he was sending a manual request for refund credit then. He said it would be 3 to 5 business days for the credit to come. As of 8/9/08 no refund has come. This is 6 six business days from 8/1/8.