Menu
NLOP Customer Service Phone, Email, Contacts

NLOP
reviews & complaints

Learn how the rating is calculated

2.5 8 Reviews

NLOP Complaints Summary

3 Resolved
5 Unresolved
Verified
The authenticity of the customer service contact information for NLOP has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of NLOP. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

NLOP reviews & complaints 8

Sort by:

Newest NLOP reviews & complaints

ComplaintsBoard
I
8:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

NLOP Shut down site

This site is rigged, I've lost 20 out of 22 games since Friday on the river! I want to know how this site is still operating! I've filled numerous complaints against NLOP starting with the gaming commission, BBB, just to name a few, I will continue to fill complaints until this site is shut down, or die trying! I used to love playing poker, but NLOP has made me hate poker thanks NLOP! Site has always been shi*butt it's now hit in all time LOW! You could at least make it believe able, but when the game always comes down to the river every time not close to realistic!

Read full review of NLOP and 1 comment
Hide full review
1 comment
Add a comment
P
P
Paul van Hooidonk
, US
Aug 20, 2023 2:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

its not a poker site, but you can play a good game of bingo!

ComplaintsBoard
J
3:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

NLOP Does not pay out prizes, and stops responding to support tickets, as well as cheating time on vip packages.

The first portion of the complaint is the fact that NLOP does not payout all the prizes, larger prizes require a support ticket to cash out the prize, however when the support ticket is opened, they just keep stringing you on, and then stop responding to the support ticket assuring you the funds will remain in your wallet until they get the issue resolved on their end.

But on the 90th day, they will say you forfeited the prize for not cashing it out within the 90 days. Even though there is plainly an open support ticket trying to cash the prize out that has been open for 3 months, and still is in being processed status. And the company having your ID, and signed tax form.

The second portion of the complaint, is that they sell VIP packages for different durations. However, if you buy additional VIP packages they actually cheat you of your previous VIP package. For example, if you buy a 12 month VIP package your VIP status will expire in 12 months, but then on the 2nd month you buy a 90 day VIP package, it does not add to your remaining 10 months from the first VIP package it downgrades your 12 month VIP to having only 3 months remaining. (Cheating you out of 7 months)

This should be clearly stated somewhere... Because it results in players being robbed of VIP benefits, and their hard earned money.

Desired outcome: My prize cashed out as promised by Angela Y, and a refund for lost VIP months, because of the failing to provide VIP status for the full time purchased as well as the breach of paying won prizes

Read full review of NLOP
View 0 more photos
Hide full review
ComplaintsBoard
A
8:26 pm EST

NLOP poker site play

Nlop is a joke...I get kicked off every single time I am winning and anytime I'm about to win a decent amount the player will he down to their last chips and magically they have a run of luck beating me until I'm out of chips and we are talking bunk wins like ill have a 3 of kings they magically get dealt 2 aces on the last 2 with their one pocket ace for the win or the stupid watch add will pop up ill watch it go back to playing have a good winning hand and it'll hoot me off saying to watch the add I just freakin watched. Theres no respect or understanding from customer service or it magically shows no record of me even playing. When I sign up for freerolls ill check in and then it boots me off entirely and I cant get back onto my table. Dont play on this site its a scam and if u have won its only to keep u spending until u lose so much they have to toss u some sort of win. Worst site ive ever played on by far!

Read full review of NLOP
Hide full review
ComplaintsBoard
N
1:53 pm EST

NLOP internet poker

On 11/05/2017 in the 10:35 PM $1000 CASH I won $75.00. Have not received the $75.00. I originally contacted NLOP support department on the 9th of November about the problem. They are no longer answering my inquiries about the $75.00 I did not receive. I have chrome screenshots of the cash winning page on NLOP and chrome screenshots of the messages I sent NLOP support. Almost 4 weeks I do not have the $75.00 I won or answers why I do not have $75.00 I won.

Read full review of NLOP
View 0 more photos
Hide full review
ComplaintsBoard
O
7:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

NLOP Scam or What

Hello all,

Please help, my account was suspended today ... And has obtained $ 13 ... The results I obtained from tournament wins $ 1 of 8 times and a $ 50 tournament on Sunday (5th prize $ 5). Though my account has been verified and has been connected to facebook. What's wrong with this site? Is it Scam? I really regret not make withdrawals before, because I think want to withdraw at the end of the month.

So hard I gained victories have spent hours and days and. But now they suspend my account.

My screenname: DvD

I will post my accounts that have earned $ 13 worth of tournaments that I have gained, if they still suspend me. Please wait for updates from me.

Thank you...

Read full review of NLOP and 4 comments
View 0 more photos
Hide full review
4 comments
Add a comment
A
A
Allin514
Redwood City, US
Oct 23, 2020 11:32 am EDT
Verified customer This comment was posted by a verified customer. Learn more

NLOP is definitely a scam site and I say this after playing for three months. I thought something was wrong when during every showndown I loss...
yes that's what I said every showdown I loss now this isn't a few games but out of 110 games I won ...3 and I'm a pretty fair poker player but everytime I had a winning hand someone always had a miracle higher hand( this started happening when i started to complain to coustomer sevice that something was wrong with their sever) and in s few cases a losing hand and still won, in one hand I bet all in with two jacks on the River and one Jack in my hand on the flop lost to three ten's and the hand was flipped so fast, there is no one to complain to, as i was kicked of the table and coustomer services is a joke they never will show a replay of a hand that is in a dispute with their lame answer "that the dispute has been settled" when nothing has been done. They claim their "not a Gambling site" but you have to pay for chips in order to play, this site is so corrupt that it needs to be shut down. They at one time had a player who won their tallied results of monthly playing all thethree months i played he's screen name was "River Rage" a medicore player that I don't see around anymore either there were to many complaints about his unbelieveable luck or he just got tired of winning, this poker site isn't free or honest, it's the biggest scam "Free Poker" site on the internet by far.

O
O
openbottle
, US
Feb 29, 2020 9:45 pm EST

This site is a scam. Like you it won't let me collect my money, it keeps kicking me out of games and I conveniently loose 90% of the games on the river. Maybe this is due to the fact that I explained to them that they don't even hide the fact it's a joke.

B
B
Blahhahahaha !
, US
Nov 23, 2018 2:09 pm EST

NLOP is free .and . It's [censored] .

B
B
Blahhahahaha !
, US
Nov 23, 2018 2:08 pm EST

Nlop It's free and it's [censored] !

ComplaintsBoard
H
8:17 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

NLOP - intimidation

I have posted two complaints about this company because of getting constantly getting booted off and the cancelation of money tournaments, about which I paid a fee to play in. Now they are trying to intimidate me with the threats of civil lawsuits, and possible criminal prosecution. This will not stand, as all I have wrote IS TRUE! it is my opinion they do...

Read full review of NLOP and 27 comments
ComplaintsBoard
H
4:39 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

NLOP Championship Tournament

On Tuesday ( may 12th) of last week, I won an entry to this championship tournament. Today, I recieved notice that they would not honor this winning. they are doing so, because i complained and complained often about their faulty software. it is not uncommon to get booted off this site 8 or 9 times a night or even more. This is a fee based poker site and this past Sunday, they AGAIN cancelled most of the bigger cash tournaments, that we pay to play in. This has been going on ever since they upgraded from NLOP 01 to NLOP 02. I have played on this site for the better part of 4 or 5 years. I had had enough and complained that if they did not fix the site, I would wear possibily Full Tilt gear to the tournament. I guess rather than fix the site and make all of their customers happy, they would rather get rid of me. They informed me that they would not honor the prize I won. I will be in Las vegas for the three days I won to eiother play in the contest or to exercise my 1st amendment right to protest outside the hardrock Hottel and casino.
I t will break me for the month of july and Most part of August, but I am commented to do so. If anyone would like to help me offset these expenses, it would be most appreciated.

Robert Hampton
205 Shirley ln
Hot Springs, Arkansas 71913

Read full review of NLOP and 23 comments
Update by hotspringsshark
May 22, 2009 11:45 am EDT

I NEVER CHEATED! THAT IS NLOP RESPONSE TO THESE POSTINGS! AS ANYONE KNOWS, YOU CAN ONLY LOG INTO NLOP ONE TIME, OR IT TELLS YOU "YOU ALREADY HAVE AN ACCOUNT RUNNING ON THIS MACHINE"... i HAVE ONLY ONE COMPUTER SO THERE IS NO WAY TO CHEAT!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
23 comments
Add a comment
N
N
NLOPSucks
, US
Dec 20, 2017 10:01 pm EST

The comments that they have paid out every prize is an ABSOLUTE LIE. I've won NUMEROUS tournaments and they have initially credited my account and then...
1) without any notice
2) without any equivalent compensation
simply taken my winnings away.
3) After complaining as to just how sleazy, unethical and dishonest this is, they simple game me some [censor] excuse as to they are changing their approach.

THIS IS FACT! THIS IS NOT DISPUTABLE! They are simply crooks!

OneDvD
OneDvD
Palembang, ID
Jun 27, 2016 7:52 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello all,

Please help, my account was suspended today ... And has obtained $ 13 ... The results I obtained from tournament wins $ 1 of 8 times and a $ 50 tournament on Sunday (5th prize $ 5). Though my account has been verified and has been connected to facebook. What's wrong with this site? Is it Scam? I really regret not make withdrawals before, because I think want to withdraw at the end of the month.

So hard I gained victories have spent hours and days and. But now they suspend my account.

My screenname: DvD

I will post my accounts that have earned $ 13 worth of tournaments that I have gained, if they still suspend me. Please wait for updates from me.

Thank you...

View 0 more photos
N
N
Niel Jo Evony
, US
Oct 02, 2015 7:28 am EDT

I get booted off regularly. I choose not to pay. It's nice where you can win real money without a subscription. But Jesus, the site is the worst poker site I've ever played on!

I
I
iceman6168
, US
Aug 03, 2015 6:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been playing here for over 2years, but I have not been able to play on my android phone. Need help please...

C
C
Chaef80
, US
Jul 25, 2015 12:31 pm EDT

Ok so I play on this site also and never had to pay anything to play what on here is fee based? Also you say they send out checks? I had to set up a dwolla account that my funds go in and then i can withdraw from there

M
M
Mary Kay Fitzgerald
, US
Jul 23, 2015 11:51 am EDT

“You may only register one account for yourself. You hereby acknowledge and agree that you shall not register more than one account, for yourself. If it is determined that you have registered more than one account, then you acknowledge and agree that you shall not be eligible to win any prizes and you may be excluded from play”

Myself and Husband have been there for 2 1/2 years, does the above mean we are "breaking the rules" ? We share the same IP#, but different Accounts, when we play. Curious at the part that says : "...registered more than one Account". We don't mind the ADS(would take a freight train for us to lose concentration playing, been playing Poker itself for about 42 years). We like to ROCK-OUT using our WMP, BUT, does no good to MUTE them(Ads), they rest, and it comes(volume) right back EVEN though the speaker is shown at zero/mute. We understand they have to pay bills, we get that, but the two(2) volumes "Mix" and it's annoying.

Miss FTP badly, until "you-know-who" ruined that Americans winning REAL money. Who in the World wants to play for PLAY money and it's all ALL-IN, ALL-IN, ALL-IN, every PRE-flop you experience, geeeez ? If NLOP would just MUTE the VOLUME only during Ads when we MUTE them, no problemo here(they can still run the Ads to pay bills).

M
M
Mary Kay Fitzgerald
, US
Jul 23, 2015 11:33 am EDT

do you know who owns NLOP?

M
M
Mary Kay Fitzgerald
, US
Jul 23, 2015 11:16 am EDT

Been there for 2 years. It is just myself and my Wife living here(share same IP#). She has an Account in HER name, and I myself. Sooooo, your telling me/us we are cheating, or against NLOP Policy ?...“You may only register one account for yourself. You hereby acknowledge and agree that you shall not register more than one account, for yourself. If it is determined that you have registered more than one account, then you acknowledge and agree that you shall not be eligible to win any prizes and you may be excluded from play”

Is this the determining factor/answer to my question in the Policy sentence above ? : "...more than one Account for YOURSELF". i was a HUGE fan of FTP for years, but we all know WHOM ruined that for winning CASH prizes(left cause what fun is PLAY winnings only, head was spinning cause of ALL-IN, ALL-IN, ALL-IN, CONSTANTLY pre-flop). MANY $$$ T'neys I entered to win BIG buckies, came close on many, but no Cigar, but it SURE was exciting, bar-none. Like NLOP, BUT, you click MUTE on Ads, Volume comes back, click Ad to run quickly to end, volume comes back on. I, personally, like to ROCK OUT on my WMP Playlists, but "dual-volume" stinks/irritating, the ADS doNOT bother me(been playing Poker for over 42 years, it'd take a freight train to make me lose concentration), they can flash all day, I just wanna rock-out.

P
P
Paul r maxwell
Columbus, US
Jan 06, 2015 10:59 am EST

its not the site its that your running a 64 bit system. ADOBE is out of date for 64 bits systems. this is causing your freezing troubles not the site. its adobe's fault not nlop. its insecure. there will be a new version of adobe for 64 bit systems febuary 1st.

N
N
NLOPSucks
, US
Dec 20, 2017 10:07 pm EST

WRONG! It's NLOP's Fault. Another [censor] democrat trying to pass responsibility and accountability off on others. [censor] pathetic.

W
W
wert7
Cleveland, US
Dec 21, 2014 5:57 am EST

i just placed 16 by not playing ? i was signing up for this site

ComplaintsBoard
H
7:51 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

NLOP Software/prizes

This company and their software is EXTREMELY unreliable. I got booted off three times two days ago just when I was about to make my bet while playing texas hold'em. I had the nuts all three times and it cost me three tournaments. In addition, I had won money in the past and not recieved it. it got to the point I had to start keeping track of my winnings by tournament #. Then they could not refute my inquiries! Recently, as in last night, I won a DELUXE PACKAGE TO THEIR CHAMPIONSHIP. Now they are trying to say I do not get the 500.00 spending money associated with this winning. Their prizes, as in Tee Shirts, caps, poker tins, are of such poor quality, I gave away. the tee shirts were all not of my size, had to give them away as well. Plain and simple, l PROCEED WITH CAUTION if you decide to deal with this company!

Read full review of NLOP and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
G
G
George Duncan
Price, US
Aug 15, 2023 5:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have played nlop for years .and NEVER been able to collect my winnings . I have tried to file to collect . it just sends me to a PHONY site .I tried to call The phone Does Not exist ...But you keep taking back from my winning .I want to cash out . NOW .my name George Duncan .390 s 200 w Price Utah 84501 redryder 435

OneDvD
OneDvD
Palembang, ID
Jun 27, 2016 7:53 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello all,

Please help, my account was suspended today ... And has obtained $ 13 ... The results I obtained from tournament wins $ 1 of 8 times and a $ 50 tournament on Sunday (5th prize $ 5). Though my account has been verified and has been connected to facebook. What's wrong with this site? Is it Scam? I really regret not make withdrawals before, because I think want to withdraw at the end of the month.

So hard I gained victories have spent hours and days and. But now they suspend my account.

My screenname: DvD

I will post my accounts that have earned $ 13 worth of tournaments that I have gained, if they still suspend me. Please wait for updates from me.

Thank you...

D
D
don murphy
Creswell, US
Feb 23, 2011 11:25 pm EST
Verified customer This comment was posted by a verified customer. Learn more

i won in dec and have not been paid yet thay will not return my emails

S
S
SAILS
, US
Oct 03, 2009 12:00 am EDT

Their software is so bad now that it will use 100

THEIR SOFTWARE IS SO BAD THAT IT USES 100 % OF CPU, I JUST CANCELED MY VIP MEMBERSHIP.IF YOU VALUE THE COMPUTER YOU USE STAY AWAY!

V
V
Vznry
Willis, US
Jul 29, 2009 8:33 pm EDT

I won two cash prizes and waited 4 weeks to receive the check.

Not bad for NO CASH OUT of my pocket.

Software is a little flaky.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

NLOP contacts

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with NLOP?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with NLOP Customer Service. Initial NLOP complaints should be directed to their team directly. You can find contact details for NLOP above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about NLOP. Discuss the issues you have had with NLOP and work with their customer service team to find a resolution.