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NJS shoes.com Complaints - poor customer service

Review all NJS shoes.com complaints

NJS shoes.com
Posted: 2009-03-02 by   agbpa
poor customer service
Complaint Rating: 100 % with 3 votes
Company information:
NJS shoes
United States
njsshoes.com

I purchased a pair of boots from this web company. They did not fit properly and I followed the company directions on returning the boots. It took getting my credit card company involved to get my refund! I had to email the company on at least 5 different occasions and each time I was promised that I would get the refund. I tried calling the company but they never returned my call. Finally, 3 months after returning the shoes and with my credit card company involvement, I received my refund!
Comments United States Clothing, Shoes & Acc
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Comments

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 195 days ago by   S. Callaghan 0 Votes
I purchased a pair of shoes from this company. As a Diabetic, I must be very careful of the shoes that I wear. The shoes rubbed the inside of my heal and I could not wear them. I emailed them twice for information on returning them and getting another more adequate pair. Still waiting for a response. I have no telephone number to call and from the other complaints, it looks like it wont do any good.
 12 days ago by   Cjohns75 0 Votes
Same thing happened to me, but I never got my money back!
 1 days ago by   DRothacker 0 Votes
My complaint is same as above. Received shoes, was told to return for credit. Credit was never applied to the credit card. Numerous messages were left on the answering machine with no response. Numerous e-mails were left and still no reply. '

This is very poor customer service.

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