Nissan
reviews and complaints

Results of complaint filed with bbb against nissan
Case # [protected] better business bureau of middle tennessee

Consumer info: johnson, d. Business info: nissan north america
135 ***** street one nissan way

******, ky 4***0 franklin, tn

[protected]

Consumer's original complaint :

2007 nissan frontier needing $6, 500.00 in repairs due to a known radiator cross contamination product defect. Truck is 200 miles over warranty.

I'm writing out of concern for my dad. He is 70 years old and on social security. He owns an 07 nissan frontier that was worth approximately $10, 000. Due to a known radiator cross contamination problem his truck needs a minimum of $6, 500.00 in repairs. It needs a new radiator, new transmission, emc control panel & something else, i can't remember. Due to a class action suit my dad was never aware of, nissan attached an extended warranty to his vin # for the cross contamination repair. He was never made aware of the extended warranty either.

I have already spoken to a regional customer service representative and she stated that the truck was 2, 000 miles outside the perimeter of warranty and nissan would not do anything to help my dad. His truck is not 2, 000 miles over the warranty, it is only 200 miles over. (I've read on-line that the majority of problems occur right after the vehicle rolls over 100, 000 miles.) she stated that even if my dad's truck was in the perimeter of the extended warranty he would have to pay a $3, 000 co-pay. He can't afford a $3, 000 co-pay. He's not the owner of a luxury vehicle for a reason. Secondly, i can't believe that nissan knew about the product defect and did not warn my dad. The regional service representative stated that the class action suit did not require that nissan contact my dad. What? Nissan knew he could be in danger if the truck quit while he was driving, but they didn't contact him because the suit did not force them.

When my dad's truck broke down he had to pay a tow truck $150 to get it to an independently owned garage. The repairman knew right away what the problem was because it was such a common problem in nissan vehicle's and one he had repaired several times. The repairman adheres to a religion that does not have tv's in their homes. I realized that if this repairman, in such a small community, without media access, knew of the defect based on the number of repairs he had done, then it was a really big problem. I got on-line, read about the class action suit, called nissan, and they suggested dad have his truck towed to the closest nissan dealership 87 miles away to see if their service tech diagnosed the same problem. This cost him another $150. That brings his total out of pocket to $300. The service tech diagnosed the same problem. Now he owes the service department $105.30 for diagnosing the problems. This will bring his out of pocket to $405.30. Since the nissan representative said nissan was not going to help him with the repairs he is going to have to pay another $150.00 to tow his basically worthless truck back home. That brings his total to $555.30. My dad will not be able to sell the truck, or trade it in. When he gets it home, at best, he can sell the truck for scrap metal.

Please keep in mind that my dad is 70 years old and on social security. When he gets his truck back home he will have spent $555.30 out of his pocket and be stuck with a truck that still needs at least $6, 500.00 in repairs. If i had the money i would have his truck fixed, but i can't afford it. I am angry because i feel like my dad has been hoodwinked. I can't believe that the media hasn't brought more attention to this issue, especially since nissan has not shown any concern or regard for the owners and informed them.

The complaint case number given to me by the regional customer service specialist is [protected].

Consumer's desired resolution:

My dad and i are requesting that nissan cover the full cost of repairing his truck. My dad has already paid $300.00 out of his pocket and is willing to pay the $105.30 bill at the nissan service department. He cannot afford $6, 500 or even the $3, 000 co-pay. If nissan does not step up and cover the cost of repairs for his truck the value of his truck will be the going price for scrap metal. Of course dad was not aware of the problems with nissan radiators and transmissions because somehow this has been kept very quiet. Had the facts been disclosed to him and he chose to buy the truck then he would have had to assume the cost of repairs. But, he did not knowingly buy a defective truck. It's a shame that dad had enough confidence in the quality of nissan trucks to buy one and they did not have the decency to contact him about the cross contamination problem. What will be an even bigger shame is if nissan refuses to cover the cost of repairs caused by a long standing product defect, for a senior citizen owner.

Bbb processing
10/03/2016 web bbb case received by bbb

10/05/2016 kwb bbb member complaint reviewed by bbb operator

10/05/2016 otto email send acknowledgement to consumer

10/05/2016 otto email inform member of complaint

10/12/2016 web bbb receive business response : thank you for contacting nissan north america and allowing us the opportunity to review ms. Johnson's request regarding her father's 2007 frontier. We are sorry to learn of ms. Johnson's experience and apologize for any inconvenience or frustration the situation may have caused.

So that we may provide the best service, a regional specialist will contact ms. Johnson by the close of business on october 13, 2016, to review her concerns further. Should ms. Johnson have any questions before then, she is welcome to contact nissan consumer affairs at [protected] (Option 7) and reference case number [protected].

Thank you.

10/12/2016 kwb email forward business response to consumer

10/18/2016 web bbb received consumer rebuttal : (The consumer indicated he/she did not accept the response from the business.)

The same nissan service rep whom we had previously spoken to called my dad and offered a big whopping $2, 500 toward the $6.500 needed to get his truck running. Of course he doesn't have any choice but to refuse the offer because there isn't any way he could come up with the other $4, 000. He is 70 years old and on social security. He could just as likely come up with 4 million. I'm sure this offer came at the directive of the north american nissan headquarters. They should be ashamed. The nissan truck warranty commercials currently running on tv make me nauseous. In my dad's experience his nissan truck became absolutely worthless in regards to use as transportation, just after it rolled over 100, 000 miles. Actually, 200 miles over the 100, 000 mile warranty. As i stated in my complaint i learned from blogs about this well known, long standing, transmission & radiator cross contamination nissan product defect when i searched the internet for answers after my dad's truck broke down. Nissan was forced to address this issue after a class action suit and attached a 100, 000 mile warranty to defective vehicles, but did not tell the owners. My dad can't sell his truck or trade it. He can't go out an buy another one when he is stuck with this hunk of junk. He's going to have to pay the bill at the nissan dealership for diagnosing the problem and pay to have his truck towed home! He will then be out $555.30. Here's the real kicker...Nissan refused to buy back their own truck! My dad did not even suggest a price. Just the mention of it brought a swift, "no." that in and of itself should tell you every thing you need to know. Yep, nissan has won, they have saved themselves some money. Probably sitting somewhere exalted in themselves. While i watch my dad park his truck somewhere hoping he will have the money to get it running again, someday. When i know he will have to eventually have it towed to the scrap metal yard. (Just a thought...That may make a good youtube video.) the thoughts of how my dad has been treated makes me livid. I'm thinking about putting a sign on his broken down parked truck explaining the circumstances surrounding his nissan truck. I do know i am going to tell as many people as i can about my dad's nissan truck experience, whether it be verbal, written, social media, etc., so others do not find themselves in the same position by spending their hard earned money on a nissan vehicle. For the sake of hard working americans looking to purchase a vehicle the bbb rating given to nissan should definitely reflect how nissan treats its customers. Re: no warning about defective vehicles and unwillingness to pay the full cost to fix their defective vehicles, etc. Please bbb don't help nissan sweep this under the rug. Had my dad even had an inkling of the problems with nissan vehicles, from a reputable source, he wouldn't be in this position today. Nissan could have admitted their defect, repaired the defective vehicles, and built an enduring reputation as a trust worthy company who really cares about their customers. Talk about customer loyalty after such a noble act! But, instead they chose, in my opinion, a shifty position to dealing with the defective vehicles. In the back of my mind i wonder if anyone has ever been seriously injured or heaven forbid lost their life due to a defective nissan vehicle and the family never realized the cause. I read somewhere that some car companies compare the cost of litigation to the cost of repairing defective vehicles to decide which is the most cost effective for them. Needless to say which one they normally choose. Some companies lack the ethics/morals to self-regulate. It is up to you to help protect the consumer. Please!

#neveranissan

10/19/2016 kwb email forward consumer rebuttal to business

10/27/2016 web bbb received business' rebuttal response : we appreciate ms. Johnson and mr. Hamilton's patience while nna reviewed their request for financial assistance with the radiator and transmission repairs.

Our records indicate mr. Hamilton's 2007 frontier is outside of both the radiator assembly warranty extension and the manufacturer's five years/60, 000 miles powertrain warranty. We are appreciative of his patronage and for that reason, we offered to contribute $2, 500 towards radiator and transmission repairs. At this time, nna is not in the position to offer additional assistance as ms. Johnson's father has already declined our original offer.

Should ms. Johnson's father decide to accept nissan's offer, he is welcome to contact the specialist directly and reference case number [protected].

Thank you.

10/27/2016 kwb bbb send consumer rebuttal - no new offer - answered

10/27/2016 otto bbb inform business - case closed answered

10/27/2016 otto bbb case closed answered

10/27/2016 bbb more info received from the consumer : imo misrepresentation in response from nissan...

There was not a 'first' offer probably the reason response did not state the $ amount of 'first' offer. Didn't state how few miles he is outside of warranty. He's only two hundred miles 'out of extended warranty.' state 'not in the position' as through there is some law or regulation preventing nissan from helping my dad. Nissan is definitely in a position to help my dad, but just refuse too.

Shortly after I bought a new Rogue, I accidentally pumped diesel gas in it. Nissan first stated they would help with the cost of towing and cleaning out my car. They told me I was not entitled to free towing but the salesman said I was. All together I spoke to about a half dozen of their people. They treat you like a beggar for trying to get assistance from them at all. Anyway, finally I was told to call some lady named Courtney. Oh boy was she an arrogant, rude person. She told me it was up to Nissan who they helped and she wasn't obligated to help anyone on any problem. She said she made all the decisions about who got assistance from Nissan. There is no such thing as customer service in Nissan. They have people who specialize in discouraging our complaints and people who are good at humiliating you. Don't for one minute think that Nissan will stand behind their cars. So Nissan needs to know that no one I know will buy a Nissan. Nissan Corporation comes across as sleazy to me because of the unsavory department they sent customers to who have a complaint.

We bought a renault senic 2011 . We suspect that the vehicle was in a accident previously to the date that we bought it.

The fin nr vf1jzov0645386771
Eng nr : k4mr8580093963

We urgently need the information about this car, because we suspect that the owner of nissan hermanus was not be truthful to us even after we pointed out the suspected body repairs has been done to the car.

Deon brooks
[protected]

My vehicle is a 2009 Murano with 114, 733 miles. I just found out there is extended warranty for the transmission but not the transfer case (10 years or 120, 000 miles). This makes no sense at all, especially when I talked to Fort Richmond Transmission. I told him my problem with the transfer case and he started to laugh. He stated that is a common theme with Nissan. This should be warrantied, why only the transmission. This makes no sense. I'm very disappointed. They told me labor alone will be $1400.00 plus parts and tax. This was my second Nissan purchased and with these results, there will be no more going forward.

To whom it may concern. I am the owner of NIssan Qashqai 2008. I want to complain. Paint of the car not good. I have placed my car under cheery tree & the paint on the rear back door was destroyed by the juice of the tree. I am shocked that Nissan company produces such a cheap paint. Please, send this complaint to the head company. I live in Krasnodar Russia. What shell I do?

Panayan R.Nathan
14 Jalan Oh Cheng Keat,
Off Jalan Tun Dr. Ismail
30350 Ipoh Perak
Malaysia
Tel: [protected]
Car Make: Nissan
Model : Teana 2.5 XV
Engine # VQ25007469K
Malaysian RTD Registration No: AHK 636

Nissan Global
1-1, Takashima 1-chome,
Nishi-ku, Yokohama-shi,
Kanagawa 220-8686, Japan

TCEAS Malaysia
Lot 9, Jalan Kemajuan 12/18
46200 Petaling Jaya,
Selangor

Nissan Malaysia HQ
62-68 Jalan Ipoh
51200 Kuala Lumpur
Malaysia

Dear Sir,
Ref: Product Reliability Issue on Model: Nissan Teana 2.5XV, Make 2010.

I would like to bring your kind attention to the above mentioned issue dated on the 5th/July/2016. The following are the details of complaint made:

Issue Encountered:
1. Cracking of the Leather Upholstery on Nissan Teana 2.5XV Model's Dash Board.
2. The cracking of the Leather was initially observed right in front of the Odometer of the vehicle. (Refer to the attached photos.)
3. This condition were later observed on all other leather locations on the dashboard within a period of 3 months. (Refer to the attached photos)

I had purchased a Nissan Teana 2.5XV year 2010 on the January 2011. I would like to start by saying that the model is an excellent vehicle although I had made only 52, 000km over a span of 5 years.

The Car has mostly been parked indoors when not in use. In January 2016, I have only noticed a mild crack on the leather upholstery of my dashboard. I initially thought that this was a mild condition so I left it as it is. In May 2016, I was pointed out by my son and made aware that the condition has further deteriorated dramatically to a point that it is an eyesore (Please refer to the attached photos for your further internalization)

Since this car was religiously maintained and serviced by Nissan (TCEAS), I brought this car back to TCEAS at Jalan Kuala Kangsar, Ipoh Perak (Malaysia), to seek opinions and resolution to my problem however I was appalled by the fact that it would cost me a hefty MYR5000.00 to fix the issue. This is unacceptable as I believe it is the quality of the material which is not robust enough to withstand the environmental conditions and to further to this, my car has been in Immaculate showroom condition, without modification and alterations for the past 5 years.

I am not happy with this type of Customer Service as this defect could have happened over a period of time which I was not aware off and could be due to the Quality of the material being used and not simple wear and tear. As such, I would like to seek help from NISSAN to investigate and remedy this Eye Sore as I have been a ardent user of Nissan cars and I have never seen such a conditions throughout my experience of owning Nissans. I intend to keep this car for a longer period and I believe Nissan keeps up to its mark ensuring "Innovation that Excites" without jeopardizing Reliability and Quality.

Finally, I hope Nissan takes my complaint seriously and ensures the failure is addressed appropriately with an amicable solution without unwanted escalating cost.

I hope to hear from you as soonest as possible.

Thank You.

R.Nathan
Tel: [protected]
Ipoh, Perak
Malaysia

Today, June 17, I called Nissan in St. Charles and spoke with Nick. I explained that I am currently leasing a 2013 Nissan Juke and am interested in ending my current lease and wanted to lease one they have that is a 2015 Juke SL AWD. I told him that I was paying $248/month and no money was put down and I wanted to get the best monthly price for the 2015 Juke. He quoted $450/month but wanted me to come in to talk to him. I explained to him that I don't have time to negotiate a price. He stated that he could not go much lower than that. Do they not want my business, I don't understand how they would not want to get rid of the vehicle because soon the 2017's will be arriving. I have been in touch with Janesville Nissan in Wisconsin, which is where I got my 2013 Juke, they do not have any 2015 SL AWD. I have also spoken to Anderson Nissan in Rockford, Illinois and same thing. Can I ask Anderson Nissan to contact St. Charles and have the vehicle sent there?

I have a very frustrating issue with Nissan Egypt, kindly need your fully support to fix this issue,

I’m Nissan customer who already owned Nissan Sunny and I decided to purchase new one, I called Nissan Company to reserve a car for myself and they informed me that the purchasing process is through the authorized sellers which are 5 in Egypt.
I went to the authorized seller and I found all the current prices are 7 to 10% higher that the published price from Nissan Egypt and to get the published price I need to reserve a car to receive it after 3 months!, when I accepted to go through all of this they informed me that the reservation is on hold and I can only buy a car with the higher price!
I went back to Nissan Egypt to solve this issue and what they respond is; Nissan Egypt policy allow the authorized seller to increase the prices as they wish! And I can get the car through reservation when the “Authorized seller” opens reservation for it which again gives the authorized seller the authority to play with Nissan market price.
I was expecting Nissan Egypt policy secures Nissan & their customers instead of securing the authorized seller and gives him clear path to abuse the customer in a financial way by increasing the prices like this!

Kindly need your support to save “Nissan loyal customers” from what’s happening with Nissan Egypt and the authorized sellers .

To whom it may concern:

I would like to file a formal complaint about one of the employees at the Nissan/Farmington Hillls, MI location. The employee which I am complaining about is Laura. I don't know her last name, but she is a cashier in the cafeteria for the Nissan Tech Center. I've been working here for almost 4 years, and I've been harassed by Laura at least 4 times.

On yesterday (June 13, 2016), at approximately 12:45pm, I went to the cafeteria to get some food for lunch. I got 2 slices of pizza, and I went to the salad bar to get some ranch dressing for my pizza. She saw me, left her register (with a line of people wiating) to come and tell me that if I get something from the salad bar, it needs to be weighed, even though dressing isn't ever weighed. Once ready to check out, I get in line for the other cashier and told her that I had 2 slices of pizza. Laura once again leaves her register to go to the other cashier and tell her, "He has a salad in his box! Ring him up for a salad!" When I denied it (because I actually only had 2 slices of pizza in my box which costs more than a salad), she says, "I saw you! Open your box and show me!" I refused, twice, and she ran to the back, where I can only assume she attempted to get the manager. At this time, I paid for my pizza and left.

The time before that was only a couple weeks ago. I bought a Cherry Coke from the vending machine in the atrium. Then I went into the cafeteria and actually bought a salad this time. Laura was the only cashier working. So I get into her line. As I placed my plate of salad onto the scale, I put my Cherry Coke and ranch dressing onto the counter to get my wallet from my pocket. I was rung up for almost $4. I asked, "How is just this small salad $4?" She stated that it was because of my pop. However, the cafeteria doesn't sell Cherry Coke, which is why I went to the vending machine. I tell her that I bought it in the atrium, to which she responds, "You didn't tell me that!" I say, "You didn't ask." She responds, "Well it was on the counter!" Then I respond, "I had to put my stuff down to get my money out of my pocket". This is when she unprofessionally says, "HERE WE GO AGAIN!"

A few months ago, I bought the "special" from the grill. For whatever reason, they didn't have the cardboard boats which are usually used to carry food in. So my food was given to me on a plate. To better secure it, and help to keep it warm, I placed another plate on top. I go to the register and give my ticket to Laura. She says, "So this is what you have? Just the sandwich?", as she looks at me and then my plate. I respond, "I have what it says on the paper." She asks again, "So you ONLY have a sandwich", still looking at my covered plate. I repeated myself, after which she begins to shake her head as she cashes me out.

Roughly 3 years ago, I went to the cafeteria to get some breakfast. After receiving my food, I placed another plate on top, once again, to help keep my food warm. I didn't have a ticket. I forget if I left it at the counter, or if they didn't give me a ticket. It's very easy to walk off without a ticket and think nothing of it, as I, along with many others that I've witnessed, have done in the past. When I got to her register, I told Laura what I had. She looked at my plate and then went to reach to uncover it. She then stopped herself, and looked at me to ask, "Well can I see?" So I repeated what I had, after which she repeated, "Can I see?" I said, "No! Why?" It wasn't until then that she rang my food up and allowed me to leave.

This is extremely unprofessional, and as I've spoken with coworkers of hers, along with coworkers of mine, it's been told that I'm not the only one that has issues with her. I'm an honest person, yet for whatever reason, she's decided to target me as some sort of thief. I'm to the point where I rather not even go into the cafeteria anymore, just to avoid having to deal with her, if nothing else.

In February 2015 my Nissan Titan 2014 was totaled in a motor vehicle accident by the fault of another driver. I went all the proper routes of filing a claim with my insurance company and the insurance paid off the vehicle from the market analysis report. I cancelled my extended warranty a month later because no one explained that process. I sent GAP insurance information they needed on March 22, 2016. Nissan did not send their portion until April 28, 2016 (claim # 1-[protected]). I get a letter in the mail beginning of May 2016 from Nissan about deficient amount to be paid, $8K. I'm wondering what the hell is going on because they know I have GAP insurance. I call GAP and GAP states they do not have a copy of the settlement check or settlement breakdown, all information Nissan must send. Now I have to go back and forth between Nissan and GAP to close this account. Nissan did not do their due diligence to close this claim and I am filing a grievance.

I purchased Nissan Murano from West Hills Nissan 2 years ago, had no problem with them treated me fairly and I liked the car, few weeks ago received a brochure from West Hills, offering me new car with lower monthly payment, so I went there, showed me Nissan Maxima and asking me $525 a month to lease, told them it is expensive and they said ok, few days later received a call from Kenny Ross Nissan in Cranberry, PA and offering me a good deal, told them the story about West Hills that I could not afford it, was told not to worry and they have many cars in their lot and I could get a deal, called me few more times, so I agreed to go and see what kind of deal they got, I went with my son and we got there before noon, that was my biggest mistake to go there, 1st said $509 but I told them it is to high for me I swear I tried to leave many times but they were keep asking me to wait to see what they can do for me, I was tired my son was tired but they didn't let us leave, it was late evening and we were still asked to stay, they had my Murano and because Murano was in excellent condition, they wanted to trade, by late evening the manager took me to Maxima in the showroom and reach out his hand to shake my hand and said he made mistake that $509 was for different color not for black one and asked me to shake his hand for $528 and he started shaking my hand, it is hard to believe but that is exactly what happened, they knew what type people we are, obviously not a smart one, who would pay $528 for Maxime for 3 years lease, they treated us like an idiot, took us to a room and said you have won something and asked us to pick a card from the board hanging on the wall to get our prize, he was one of the manager and congratulate us for the wining the prize, he said you have to pay $35 or something similar to get a AAA insurance for road assistance, told him I have road assistance included in my own Insurance, he got mad and for 10 minutes was pushing for me to sign up, asked him about the car, said he does not know much about that cat, that he was new, but still was asking for AAA to be added to my monthly lease payment, I had to force myself to leave that room, I asked almost everybody in there about some future in the car, they just wanted me to leave, they got their deal and I was not worth any more, I told them I had worth of $150 of dash cam accessories in the car that either let me take the car to outside shop to remove it or they have to do it for me, was told to not worry they will remove it and I can come back to pick it up, the next day went back gave them the other key for Murano, but was told Murano was not there and they will call me, waited 2 weeks and called the dealer was told they sold the Murano, I told the sales man that I am not happy and I am going to make a complain, said he will call me back, 2 days later I called him myself said he talked to General manager and they don't want unhappy customer so they offered 2 free oil change I just hung up on him, I don't know how many people were ripped up by these people, but it's a time to investigate their unhealthy business, I also contacted Nissan USA before make my case to public, I got a call from a very angry lady from NISSAN USA that kept telling I have to deal with the dealer.
My advise to you, need a new car, do your homework if you have to go to this dealer.

I purchased a new 2015 Nissan Sentra on November 23, 2015. The newspaper advertisements and internet web sites were falsely informing potential buyers of incentives like free winter tires and 3 year maintenance free programs for purchases made before advertised deadlines like November 23, 2015. We have been in contact with Nissan Canada and Park Avenue Nissan Brossard. An $500 was added to the vehicle price for the free winter tires and then the 3 year maintenance free program disappeared after the purchase. The 3 year free maintenance was the primary factor in signing the purchase contract on November 23 2015. I was very hesitant with this car manufacturer from comments made by previous dissatisfied clients. Well I have just become one, myself. Unbelievable Nissan customer service which confirms their willingness to mislead uninformed purchasers.
Outright dishonest advertisements.
Nissan Canada case # is [protected].
What is going on within this manufacturer for their customers?

On 3/24/16, my daughter, who is 18 yrs old, went to purchase a car in her name. I agreed to be a cosigner if she could not get the car in her name. On 3/31/16, they call her and say she got approved with Wells Fargo bank, but they were running my credit. I called and left messages with both of the financial people without one call back to confirm they are using me as a cosigner. On 4/5/16, I go out of town for vacation and I returned on 4/11/16. On 4/7/16, they called her into the dealership to sign papers. All of this paperwork is predated to reflect 3/24/16 and the financial guy tells my daughter it is okay for her to sign my name since they have my driver license and signature on file. I daughter said she hesitated and he told her its okay and to make sure she signs my name differently from hers and it does not matter or make a difference. On 4/12/16, I get a notification from Credit Karma about an update and guess what, I am the proud owner of a Kia Forte that I never signed for. I am pissed and I go to the dealership and ask about this and they say we have your driver license on file and a signature, not my signature but a signature. I get loud and say that nobody cares and was asked to leave. In leaving they called me a salvage and stated I raised an irresponsible daughter. You do not as a company force a child who don't know what is going on to sign some papers she has no clue about. You are telling her to sign here and sign there without regard and telling her how to sign another person name and telling her its okay in the process. She thinks this car is in her name but all the paper work has my name as the buyer and she is the co-buyer. This is unethical business practices at the highest and since the State of Colorado cannot investigate these practices, I will post this for a first time buyer beware.

I moved to Missoula this past fall, decided to downsize from my F150 and ended up buying a new 2015 Nissan Frontier.

I looked at small pickups offered by Toyota, Chevy, GMC and Nissan. Only at the Chevy dealership did the male hierarchy truly listen to what this cowgirl wanted, treat me with respect and hear that my highest priority was a standard transmission.

I ended up buying an automatic from Nissan when the salesman lead me to believe it was my only option. A few days later, I saw the Nissan dealer in Bozeman offered a five-speed Nissan Frontier for sale. Ever since, feelings of buyer’s remorse insidiously return, especially after each of three distressing visits to Nissan with no satisfaction about poor gas mileage performance.

Then on my fourth visit to the dealership on March 16th, I took my new 2015 Nissan Frontier into Nissan & Hyundai of Missoula for its first oil change at 4100 miles. I also had them address three items of concern: a minor item, a crooked front license plate bracket which they fixed; item two, the matter of false advertising— the poor mileage I have gotten since my purchase, starting at 9 mpg and sometimes 19 on the highway; and my item of utmost concern, my front brakes pull to the right.

I may have to live with the front brakes pulling to the right as the incredible run-around I got on that one, was too ignorant and offensive to believe. But of course after I have an auto accident from this defect, I will have grounds to sue.

After my daughter was in a roll over accident and sustained serious injuries and no air bags deployed.The only answer I received from Nissan was "The air bags may or not deploy".They just read me a quote from the owners manual!They just wanted to get rid of me as fast as possible.The situation was reported to the federal government who did get back to me within days for an answer.The vehicles air bags may not go off in a roll over accident.Something they do not tell you when you buy a car.In the end Nissan Canada's customer service is the worst!I was not trying to return a pair of pants.I was asking a question why my daughter could have died.

Dear sir
I have a nissan qashqai 2014 and am compalinting about the bad performance of the car when i turn on the AC and i made lots of each compalints each time i do my periodic maintenance but no hope
Can u help
Wish u can
Hesham hafez
[protected]

Today I was to leave my X-Trail in for a service. I arrived at 7.10am, believing them to open at 7. They open at 7.30am. However, staff were sitting at the reception while others milled about. They left me standing at the door until 7.30 on the dot after 20 minutes of ignoring me. This is not the sort of customer service I expect from an international giant, such as Nissan. Furthermore, I have had my car serviced there several times. When I complained about the poor customer service staff could only muster up a robotic "we don't open until 7.30. Registration please." Apparently there was a drop box outside. An example of good customer service would have been for someone to stop mocking me from reception, ask me if I was just dropping my keys off and tell me about the dropbox, if they didn't just want to take the keys out of my hand. This was truly bad customer service. I expect more from an international player in the automobile industry. I don't expect staff to make me feel ridiculed and flabbergasted at their lack of people skills. If that is the attitude of staff at Nissan Essendon, perhaps it's better that they don't service my car. A bunch of amateurs. Go somewhere else.

On 1/1/2016 I started my vehicle just fine and drove to my mother's home and parked. An hour later I attempted to start the car and...nothing. I noticed a yellow indicator light of a key flashing but nothing else. I went ahead and got a ride to Auto Zone to get a new battery for my FOB thinking that may be the issue, although it worked fine to lock/unlock doors. Replaced the battery and still nothing...My wheel still locked and the push button start won't work. I then contacted Nissan to check on the issue and was informed it sounds like the Steering Lock, which is known for being a defective part in my year make and model as well as other models. I was quoted $900 for the fix. I then called consumer affairs to see if its possible my vehicle was under recall since this is a known issue after seeing all the complaints for this part online. I was advised to tow into Nissan for diagnostic; however, I was apprehensive since I wouldn't have the $900. They stated they would investigate to see if they could assist me pending the diagnostic which is awful since they know it was a faulty part in the 1st place! The factors they use are customer loyalty which I am a 2nd time Nissan owner; however, I bought both vehicles used so I was never under warranty and I found the dealer to be expensive for routine maintenance services. According to them I am not considered loyal; although I've purchased 2 Nissans and 2 other family members purchased new Maxima's after seeing mine! Not only have I been loyal but I have promoted them because until now I loved my Nissans! I cannot believe this company would risk the safety of their consumers by allowing this defective part risk them of being stranded anywhere. I am a single women who often travels out of town for work and leisure alone! I could have been stranded ANYWHERE! I am so upset by the disregard for customers Nissan seems to have!

Never had this much trouble just to talk to someone at NMAC. I am in the military stationed in GA and need for them to send my title to the DMV here. The DMV last year did it with just a copy but now they will not because NMAC never sent the original like they were supposed too. If they do not get it sent in by the end of the month the plates will expire and I will have to park the car until this is resolved. I have been on hold for 45 Mins and the music on phone is just static. If I have to park my car they will hear from my lawyer to reimburse me the cost of my car sitting and my cost for time lost dealing with this issue. I like my care but am disappointed that they do business like this. I know the dealership gets kickbacks for bringing customers to finance company's but I think Mathews Nissan in Nashville should rethink recommending these guys to their customers. I will probably never buy another Nissan just because of this. After 1 hour on hold I just hung up and I called on a Monday at 1230. The website did not even provide an e-mail to send a request. I will probably go to legal draft a formal letter and send it to the certified.

I always thought AT&T had the worst customer service but I believe NMAC has them beat. I have tried for 6 days to reach them by phone. I have been on hold for hours during these days. I tried to initiate a chat -- no luck. I tried to email NNA and did receive a reply but when I replied the email was returned as undeliverable. I find it difficult to believe that a huge company like Nissan would allow NMAC to treat its customers this way. I purchased a car in September and have never received any correspondence from them related to my purchase except for an initial acknowledgement of the purchase . It was easy to dump AT&T, I just switched carriers when Verizon got the iPhone. But I purchased a Nissan and I will be stuck with it for a while. I will NEVER purchase another one though. I intend to tell everyone I know how horrible the customer service at NISSAN is.